Rupsha Bit
Kolkata
Summary
Results-driven Fraud and Risk Analyst with around 2.4 years of experience across customer support, Identity verification, KYC, and fraud detection. Proven success in managing high volumes of customer interactions, coaching new joiners, and collaborating on process design with L&D teams. Recognized consistently as a Top performer with a solid record of career progressions and an impactful contributions in fast-paced fintech and support environments. Known for accuracy, ownership, and the ability to lead by example.
Overview
4
4
years of professional experience
1
1
Certification
Work History
MID-Level Fincrime Analyst (SME)
Revolut Technologies India Private Ltd.
09.2024 - Current
- JIRA – Case Management & Workflow Ownership
- Created and maintained Jira workflows to streamline fraud alert triage & ticket escalation.
- Designed custom fields, status tags, & dashboards for alert categorization and SLA tracking.
- Coordinated between risk & product teams to fine-tune automation logic and assign priorities.
- Monitored team queues via dashboards and provided reporting on alert closure rates and blockers.
- LOOKER – Data Analysis & Filter Logic
- Built and refined custom filters in Looker for identifying high-risk patterns and user segments.
- Analyzed large datasets to spot fraud clusters based on geo-location, transaction history, and ID flags.
- Exported filtered reports and provided trend summaries to improve fraud detection coverage.
- Collaborated with data teams to tweak risk metrics based on Looker insights.
- CONFLUENCE – SOP Management & Content Development
- Created, proofread, and published detailed SOPs, playbooks, and investigation guides.
- Identified gaps and inconsistencies in existing documentation and updated with accurate process flows.
- Introduced AI-generated templates and visuals into training material for better team understanding.
- Ensured content followed internal tone & policy standards before publishing.
- TRAINING & LEADERSHIP
- Trained and onboarded 25+ analysts, conducting walkthroughs of tools, workflows, and fraud patterns.
- Designed AI-driven learning materials (Docs, PPTs) to simplify complex investigation steps.
- Led internal discussions to align SOP updates with new fraud scenarios and regulatory changes.
- KEY ACHIEVEMENTS:
- Recognized as “KYC Champion” for 100% accuracy in ID verification and high-volume performance.
- Reduced average alert resolution time by 25% via smarter Looker filters and Jira enhancements.
- Received internal appreciation for streamlining Confluence content and enhancing readability.
Fincrime Analyst (Junior)
Revolut Technologies India Private Ltd.
01.2023 - 08.2024
- Completed 500+ ID verifications across various countries using documentation and system checks.
- Flagged anomalies like mismatched IDs, synthetic identities, and repeat offenders.
- Logged and maintained audit records of investigations with detailed reasoning and outcome tags.
- Participated in feedback sessions to improve verification logic and enhance backend rules.
- Actively supported senior analysts during fraud spikes with quick triaging and prioritization.
Customer Operations Specialist- Backend
Jindal Intellicom Ltd. (Jindal X)
06.2021 - 11.2021
- Managed and resolved high-volume customer cases by coordinating backend processes aligned with service and operational standards.
- Analyzed service-related queries, validated transaction details, and ensured accurate execution of workflows including order reviews, exception handling, and compensation approvals.
- Collaborated with internal teams to address escalations and support decision-making on complex service scenarios.
- Ensured all actions were documented and compliant with internal policies, contributing to audit readiness and service transparency.
- Recognized twice as a top performer for operational efficiency, process accuracy, and consistent delivery under SLA-driven environments.
Education
M.Sc Honours - Food and Nutrition
University of Kalyani
01.2022
B.Sc Honours - Physiology
University of Kalyani
01.2020
Skills
- Fraud & Risk Analysis
- Transactions Monitoring
- End-to-End KYC Compliance
- Regulatory & Fraud Awareness
- Jira, Confluence, Looker, Slack
- Core Python Programming Concepts
- Data Analysis & Pattern Recognition
- Statistical & Logical Reasoning
- SQL (Joins, Filtering, Aggression & Interpretation)
- AI-Assisted Workflow Automation
Certification
- Be10X – AI Tools & ChatGPT Workshop Completed: April 2025
- LearnTube by CareerNinja – Data Analytics Assessment Completed: April 2025
- LearnTube by CareerNinja – Data Analytics Assessment Completed: April 2025
- Internal Skill Certification- AML, Risk Management, Looker, Atlassian, Jira Service Management, Problem Solving. Completed: April 2025
- SkillUp by Simplilearn – Python for Beginners (Ongoing)
- SkillUp by Simplilearn - Introduction to SQL (Ongoing)
- Be10x- Learning AI with MS Office 365 (Ongoing)
LANGUAGE
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Advanced (C1)
References
Enosh Mariassaui, Revolut / FinCrime Line Manager,
Email- enosh.mariassaui@revolut.com,
Ph: +91 9970573361
Debopriya Das, Revolut / FinCrime Analyst,
Email- debopriya.das@revolut.com,
Ph: +91 7908612254
Timeline
MID-Level Fincrime Analyst (SME)
Revolut Technologies India Private Ltd.
09.2024 - Current
Fincrime Analyst (Junior)
Revolut Technologies India Private Ltd.
01.2023 - 08.2024
Customer Operations Specialist- Backend
Jindal Intellicom Ltd. (Jindal X)
06.2021 - 11.2021
M.Sc Honours - Food and Nutrition
University of Kalyani
B.Sc Honours - Physiology
University of Kalyani
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