Summary
Overview
Work History
Education
Skills
Certification
Interests
Volunteer
Accomplishments
Work Availability
Languages
Timeline
Ruqiya Afza

Ruqiya Afza

Sales Development Representative
Bengaluru,KA
The way to get started is to quit talking and begin doing.
Walt Disney

Summary

Self-motivated professional with broad expertise in lead generation, qualification and deal closing. Organized and detail-oriented in scheduling appointments and researching potential clients. Thrives in high-pressure environments and meets challenging sales targets. Enterprising Sales Development Representative with vast experience in sales and customer service. Expert in developing sales strategies and techniques and using CRM systems. Focuses on identifying new sales opportunities to increase customer retention.

Overview

3
3
years of professional experience
1
1
Certification
3
3
Languages

Work History

Sales Development Representative

Proto Business Solutions
Bengaluru, Karnataka
08.2021 - Current
  • Increased sales leads by implementing targeted outreach strategies and personalized followups.
  • Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
  • Created customized proposals tailored to individual client requirements, highlighting product benefits relevant to their specific challenges.
  • Introduced referral program among existing clients that led to an increase in qualified leads generated through word-of-mouth referrals.
  • Cultivated a positive team culture that fostered collaboration, creativity, and motivation among peers, driving overall success in achieving organizational goals.
  • Increased client base by identifying potential enterprise customers and conducting targeted outreach.

Telecaller Supervisor

Goodera
04.2019 - 05.2019
  • Improved staff performance with regular training sessions and one-on-one coaching on communication skills and product knowledge.
  • Streamlined telecalling processes for increased efficiency and improved customer satisfaction rates.
  • Assisted in recruiting top talent in the industry, contributing to a highly skilled workforce capable of meeting organizational goals effectively.
  • Provided timely resolution to escalated customer concerns, working collaboratively with other departments as needed for an optimal outcome.

Education

BBA - Operations Management

University Of Petroleum And Energy Studies, Dehradun, India
04.2001 -
  • Dissertation: "On the wings of progress: Exploring Aviation Safety through Technological Advancements

12th Class - PCMB

Acharya Bangalore B-School (ABBS), Bengaluru, India
04.2001 -
  • Graduation with Distinction, 2021
  • 91% Marks

Skills

Business development

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Certification

Sales pro

Interests

Skincare

Household chores

Reading Books

Volunteer

  • Free Tuition for Underprivileged Kids:
    Conducted educational sessions for children in the community, ensuring they received quality learning support at no cost.
  • Proactive Office Assistance:
    Volunteered for additional tasks, such as managing staff responsibilities and assisting colleagues with small yet impactful acts, like organizing shared resources.
  • Team-Oriented Support:
    Took initiative in fostering a positive and collaborative work environment by addressing team needs even without formal instructions.
  • Family and Community Engagement:
    Supported siblings with academic projects and extended guidance to family members, showcasing a strong sense of responsibility and commitment.
  • Leadership in Everyday Actions:
    Exemplified leadership by helping others in personal and professional spheres, inspiring a culture of mutual support and teamwork.

Accomplishments

  • Won a brand new"Iphone 15 plus" for achieving the Contest by performing highest Business
  • Achieved this by doing 1.45Cr business
  • Supervised team of 5 staff members.
  • Accomplished the targets of all my team members through consistency and support

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Upper intermediate (B2)
Hindi
Intermediate (B1)
kannada
Elementary (A2)

Timeline

Sales pro

12-2024
Sales Development Representative - Proto Business Solutions
08.2021 - Current
Telecaller Supervisor - Goodera
04.2019 - 05.2019
University Of Petroleum And Energy Studies - BBA, Operations Management
04.2001 -
Acharya Bangalore B-School (ABBS) - 12th Class, PCMB
04.2001 -

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Ruqiya AfzaSales Development Representative