Skincare
Ruqiya Afza
Sales Development Representative
Bengaluru,KA
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Self-motivated professional with broad expertise in lead generation, qualification and deal closing. Organized and detail-oriented in scheduling appointments and researching potential clients. Thrives in high-pressure environments and meets challenging sales targets. Enterprising Sales Development Representative with vast experience in sales and customer service. Expert in developing sales strategies and techniques and using CRM systems. Focuses on identifying new sales opportunities to increase customer retention.
Overview
3
3
years of professional experience
1
1
Certification
3
3
Languages
Work History
Sales Development Representative
Proto Business Solutions
Bengaluru, Karnataka
08.2021 - Current
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Created customized proposals tailored to individual client requirements, highlighting product benefits relevant to their specific challenges.
- Introduced referral program among existing clients that led to an increase in qualified leads generated through word-of-mouth referrals.
- Cultivated a positive team culture that fostered collaboration, creativity, and motivation among peers, driving overall success in achieving organizational goals.
- Increased client base by identifying potential enterprise customers and conducting targeted outreach.
Telecaller Supervisor
Goodera
04.2019 - 05.2019
- Improved staff performance with regular training sessions and one-on-one coaching on communication skills and product knowledge.
- Streamlined telecalling processes for increased efficiency and improved customer satisfaction rates.
- Assisted in recruiting top talent in the industry, contributing to a highly skilled workforce capable of meeting organizational goals effectively.
- Provided timely resolution to escalated customer concerns, working collaboratively with other departments as needed for an optimal outcome.
Education
BBA - Operations Management
04.2001 -
- Dissertation: "On the wings of progress: Exploring Aviation Safety through Technological Advancements
12th Class - PCMB
04.2001 -
- Graduation with Distinction, 2021
- 91% Marks
Skills
Business development
Relationship development
Relationship building
Decision-making
Negotiations
Lead generation
Training and mentoring
Strategic planning
Prospecting
Process improvement
Sales presentations
Competitor analysis
Certification
Sales pro
Interests
Household chores
Reading Books
Volunteer
- Free Tuition for Underprivileged Kids:
Conducted educational sessions for children in the community, ensuring they received quality learning support at no cost. - Proactive Office Assistance:
Volunteered for additional tasks, such as managing staff responsibilities and assisting colleagues with small yet impactful acts, like organizing shared resources. - Team-Oriented Support:
Took initiative in fostering a positive and collaborative work environment by addressing team needs even without formal instructions. - Family and Community Engagement:
Supported siblings with academic projects and extended guidance to family members, showcasing a strong sense of responsibility and commitment. - Leadership in Everyday Actions:
Exemplified leadership by helping others in personal and professional spheres, inspiring a culture of mutual support and teamwork.
Accomplishments
- Won a brand new"Iphone 15 plus" for achieving the Contest by performing highest Business
- Achieved this by doing 1.45Cr business
- Supervised team of 5 staff members.
- Accomplished the targets of all my team members through consistency and support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Upper intermediate (B2)
Hindi
Intermediate (B1)
kannada
Elementary (A2)
Timeline
Sales pro
12-2024
Sales Development Representative - Proto Business Solutions
08.2021 - Current
Telecaller Supervisor - Goodera
04.2019 - 05.2019
University Of Petroleum And Energy Studies - BBA, Operations Management
04.2001 -
Acharya Bangalore B-School (ABBS) - 12th Class, PCMB
04.2001 -