Summary
Overview
Work History
Education
Skills
Certification
Volunteer
Hobbies and Interests
Languages
Timeline
Generic

Ruqiya Afza

Bengaluru

Summary

Enterprising Sales Development Representative with vast experience in sales and customer service. Expert in developing sales strategies and techniques and using CRM systems. Focuses on identifying new sales opportunities to increase customer retention. Self-motivated professional with broad expertise in lead generation, qualification and deal closing. Organized and detail-oriented in scheduling appointments and researching potential clients. Thrives in high-pressure environments and meets challenging sales targets.

Accomplished professional with several years of experience in a sales executive role. Delivers dynamic communication, interpersonal, and negotiation talents in fast-paced, ever-changing environments. Valuable and hardworking employee known for turning cold calls into successful selling relationships.

Overview

6
6
years of professional experience
4047
4047
years of post-secondary education
1
1
Certification

Work History

Sales Facilitator Manager

Vibgyor Next-gen technologies
Bangalore
01.2025 - Current
  • Facilitated Real Estate Builders & High ticket clients for Home Interiors & Home Automations.
  • Coordinated with cross-functional teams to identify training needs and solutions.
  • Maintained updated knowledge of industry trends and design styles.
  • Conducted in-home consultations with clients to assess their individual needs and develop customized solutions.
  • Collaborated with team members to ensure that client expectations were met within the established timeline and budget parameters.
  • Maintained organized records of all client interactions including notes from meetings and consultations and status updates on progress of projects.
  • Identified opportunities for additional revenue through product upgrades or add-ons based on conversations with clients throughout the course of a project.

B2B Sales Executive

Aquilastrat
Bangalore
05.2025 - 08.2025
  • Developed strong relationships with clients to understand their business needs.
  • Conducted product presentations to showcase solutions and benefits.
  • Collaborated with marketing teams to create targeted sales materials.
  • Researched potential customers through databases such as Hoovers or LinkedIn Sales Navigator.
  • Utilized platforms such as Salesforce, LinkedIn and VisitorTrack to organize, manage and gather data.
  • Collaborated with cross-functional teams such as sales, operations, IT, and finance departments.
  • Created detailed reports of sales activities on a daily basis.

Sales Development Representative

Proto Business Solutions
Bengaluru
08.2021 - 12.2024
  • Increased sales leads by implementing targeted outreach strategies and personalized followups.
  • Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
  • Led cross-functional teams on complex deals, ensuring seamless coordination between internal stakeholders throughout the sales cycle.
  • Implemented new CRM system, enhancing data accuracy and enabling better tracking of sales activities.
  • Conducted comprehensive competitor analysis, allowing for strategic adjustments that led to greater market share capture.
  • Provided exceptional customer service, addressing concerns promptly and ensuring continued satisfaction with products and services offered.
  • Successfully managed a pipeline of high-quality leads, converting them into profitable long-term clients through tailored presentations and demonstrations.

Telecaller Supervisor

Goodera
Bengaluru
04.2019 - 05.2019
  • Improved staff performance with regular training sessions and one-on-one coaching on communication skills and product knowledge.
  • Streamlined tele calling processes for increased efficiency and improved customer satisfaction rates.
  • Assisted in recruiting top talent in the industry, contributing to a highly skilled workforce capable of meeting organizational goals effectively.
  • Provided timely resolution to escalated customer concerns, working collaboratively with other departments as needed for an optimal outcome.
  • Supervised 11 Tele sale Executives in providing excellent customer service to callers requiring assistance for briefing and objection handling issues.

Education

BBA - Operations Management

University Of Petroleum And Energy Studies
Dehradun, India

12th Class - PCMB

Acharya Bangalore B-School (ABBS)
Bengaluru, India

Skills

  • Team management
  • Active Learner
  • Empathy and patience
  • Performance tracking and evaluations
  • Business growth and retention
  • Sales training
  • Competitor analysis
  • Upselling strategies
  • Sales presentations
  • Customer relationship building
  • Cold calling
  • CRM tracking
  • CRM management
  • Targeted outreach strategies
  • Market analysis
  • Team leadership
  • Effective communication
  • Problem solving
  • Objection handling
  • Closing techniques
  • Meeting facilitation

Certification

Sales pro

Advanced Excel Mastery from Idigitapreneur Pvt Ltd

Advanced Public Speaking

Volunteer

  • Free Tuition for Underprivileged Kids:
    Conducted educational sessions for children in the community, ensuring they received quality learning support at no cost.
  • Proactive Office Assistance:
    Volunteered for additional tasks, such as managing staff responsibilities and assisting colleagues with small yet impactful acts, like organizing shared resources.
  • Team-Oriented Support:
    Took initiative in fostering a positive and collaborative work environment by addressing team needs even without formal instructions.
  • Family and Community Engagement:
    Supported siblings with academic projects and extended guidance to family members, showcasing a strong sense of responsibility and commitment.
  • Leadership in Everyday Actions:
    Exemplified leadership by helping others in personal and professional spheres, inspiring a culture of mutual support and teamwork.

Hobbies and Interests

  • Skincare
  • Household chores
  • Listening Music
  • Organise Stuff

Languages

English
Proficient
C2
Hindi
Upper Intermediate
B2

Timeline

B2B Sales Executive

Aquilastrat
05.2025 - 08.2025

Sales Facilitator Manager

Vibgyor Next-gen technologies
01.2025 - Current

Sales Development Representative

Proto Business Solutions
08.2021 - 12.2024

Telecaller Supervisor

Goodera
04.2019 - 05.2019

BBA - Operations Management

University Of Petroleum And Energy Studies

12th Class - PCMB

Acharya Bangalore B-School (ABBS)
Ruqiya Afza