Rushali Khanal
Dwarka
Summary
An enthusiastic and detail-oriented professional with a strong work ethic and a drive to embrace new challenges. With a solid foundation in Human Resource Management and organizational psychology, I am known for my proactive approach and vibrant personality. I effectively combine academic knowledge with practical HR experience, including employee engagement, training, and research. My expertise extends to admission counseling and CRM management, where I excel in managing customer relationships, lead nurturing, and optimizing CRM systems to drive organizational success. Eager to join an innovative organization where I can apply my skills, expand my expertise, and contribute to meaningful growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Internship (HR & Organizational Psychology)
IIHMR Delhi
Dwarka, New Delhi
12.2023 - 01.2024
- Gained practical experience in HR functions, including employee attendance, leave management, biometrics, training, placements, research, and recruitment processes
- Conducted personal interviews with randomly selected employees to explore various aspects of industrial and organizational psychology
- Acquired hands-on experience in staff development and training
- Applied psychological principles and research methods to real-world workplace scenarios, focusing on improving efficiency, productivity, and work-life balance.
Content Writer
Inditesmith Offshore (Work from Home)
01.2023 - 12.2023
- Writing academic research reports, proposals, projects, speeches, essays, or other texts for clients
- Writing, rewriting, editing, and proofreading for grammar, spelling, and punctuation errors
- Research and develop topic ideas as per the subject matter of the project
- Coordinating with the project manager's team and writing original content based on the provided direction
- Use creativity to help clients come up with ideas for their writing
- Adhere to strict deadlines while maintaining a high level of quality
- Incorporate client feedback and direction into revisions as needed
- Format content according to specified style guides.
Counselor
SBIAP Academy
Laxmi Nagar, New Delhi
12.2022 - 02.2023
- Coordinate executive communications, including taking calls, responding to emails, and interfacing with clients
- Handling counseling related to data science, data analytics, and basic computer courses, language, and IELTS
- Maintaining a record of inquiries and leads generated
- Providing necessary information to the student enrolled
- Posting admissions notices on social media platforms
- Maintain an organized filing system of paper and electronic documents
- Follow-ups of the leads generated via call, WhatsApp, and sms
- Develop and sustain a level of professionalism among staff and clientele
- Attendance verification of staff
- Assisting in the planning of company events.
Admission Coordinator
International Center of Academics
Gyaneshwor, Kathmandu
08.2017 - 04.2022
- Handling enquires from all modes of communication i.e., Physical visits, Telephone, email, website, App, and Google My Business
- Counseling (Tele- counseling, Virtual counseling, E-mail counseling, In-person counseling) i.e., providing detailed information like mode of education, about the college, about the courses, and fee detail
- Plan and organize admission-related events and activities
- Maintain calendar and circulate communication via e-mail, sms & calls regarding admissions
- Assisting in communications, promotions, lead generation, and nurturing
- Handling marketing tools like email marketing, social media, LinkedIn, YouTube, etc
- Assist to fill admission forms, admissions form management, and maintaining student records
- Address student queries and complaints in a timely fashion
- Instruct students in the basic subject matter
- Encourage a variety of instruction strategies, such as inquiry, group discussion, and lecture
- Establish and maintain standards of student behavior needed to achieve a functional learning environment
- Evaluate students' academic and social growth and keep appropriate records
- Preparing reports for meetings for analysis and set plans.
Front Desk Officer
International Center of Academics
Gyaneshwor, Kathmandu
01.2016 - 08.2017
- To perform front desk administrative duties
- Answer phone calls and direct them to the concerned department
- Receiving students and giving them relevant information
- Maintaining proper records of inquiries in the system
- Maintaining records of incoming and outgoing documents
- Preparing various types of letters like bonafide and recommendation letters
- Prepare minutes of the meeting
- Informing learners about various academic activities like classes, examinations, assignments, etc
- Via email, sms, and calls
- Helping in admission and follow-up of the leads received
- Responding to messages from Facebook, Whatsapp, and Viber with a proper format.
Assistant Program Officer
International Center of Academics
Gyaneshwor, Kathmandu
04.2016 - 08.2016
- Performing all activities as and when assigned by other departments and higher authorities
- Assisting another department with their concerned work
- Learned essential life skills, organization skills, time management skills as well as confidence and competence
- Learned about teamwork and decision-making.
Admission Counsellor
IIHMR Delhi
Dwarka, New Delhi
01.2024
- Drive admissions for MBA/PGDM and FPM programs, meeting monthly targets efficiently
- Expertise in using NPF (No Paper Form) CRM systems for managing customer data, tracking interactions, and improving client relationships
- Guide and support students through the entire admission process, ensuring a seamless transition from lead generation to fee submission
- Maintain a steady flow of leads for both programs and ensure timely follow-up on inquiries
- Lead Management & Nurturing experience in managing leads through NPF CRM, from initial contact to conversion
- Provide comprehensive orientation about IIHMR Delhi to prospective students
- Collaborate with team members to manage outreach activities, appointments, and promotional efforts
- Communicate program benefits effectively and advocate for campus diversity
- Stay updated on admission procedures, industry trends, and competitor activities
- Conduct outreach calls, generate reports, and handle pressure situations effectively
- Represent IIHMR Delhi at events and engage with stakeholders in the educational community
- Assist in application reviews, eligibility assessments, and decision-making processes
- Organize campus tours and informative sessions for interested applicants
- Stay informed about market developments, competitor strategies, and educational resources
- Contribute to content creation for the website and promotional materials
- Undertake additional assignments as delegated by supervisors.
Education
MBA - Human Resources Management
International Centre For Academics (ICA)
06-2021
Bachelor of Arts - Commerce
International Centre For Academics (ICA)
12-2018
HSEB(Higher secondary education board) +2 -
NIC Higher Secondary School
01.2015
SLC(School leaving Certificate) -
Martyr's Memorial Higher Secondary School
01.2013
Master of Arts - Industrial And Organizational Psychology
IGNOU (Indira Gandhi National Open University)
trueSkills
- Interpersonal Communication
- Customer Relationship Management (CRM)
- Counseling & Customer Service
- Team Leadership
- Creative & Academic Writing
- Analytical Research Skills
- Organizational & Administrative Skills
- Critical Thinking & Problem-Solving
- Attendance and Leave Management
- Employee Relations & Teamwork
- Training & Development
- Behavioral Analysis
- Employee Engagement Methods
- Work-Life Balance Advocacy
- Job Satisfaction Analysis
- Ability to Work Under Pressure
- Flexibility and Continuous Learning
- Lead Management & Nurturing
- Automation & Workflow Optimization
- Recruitment Management
- Database Maintenance
- Analytical and Critical Thinking
- Employee and Applicant Assessment
- Team Building
- Conflict Resolution
- Training and mentoring
- Recruitment and hiring
- Documentation and Recordkeeping
- Report Preparation
- Pre-Employment Screening
- Organizational Development
- Administrative Support
- Student Support & Registration
- Emotional Support
- Attention to Detail
- Listening actively
- Data analysis and reporting
Computer Skills
- Microsoft Office Proficiency
- Google Workspace
- Digital Marketing Skills
- Graphic Design
Affiliations
- Participated in a 3-day workshop on “Optimize Your Brain and Profession” by Dr. Calvin N. Joshua, Professor CMC Vellore, India, organized by the International Center of Academics, Gyaneshwor, Kathmandu, Nepal, from 14th February to 16th February 2019.
- Member of Nepal Girl Scouts from 2009 to 2012, achieving the Annapurna badge (3rd level). Participated in hiking, camping, nature conservation, and community development. Engaged in relief operations during natural disasters such as earthquakes, floods, landslides, and fires. Acquired essential life skills, including organization, time management, confidence, competence, teamwork, and decision-making.
Certification
- Successfully completed online course on “Human Resource Management”provided by ‘Great Learning Academy’, Gurgaon, Haryana, India.
- Achieved certificate of completion of 2-day “International Certified Career Coach” foundation course organized by ‘Mindler’, Punjabi Bagh West, New Delhi on June 24-25, 2022.
Languages
Hindi
First Language
English
Advanced (C1)
C1
Nepali
Advanced (C1)
C1
References
Anil Kumar
Marketing Head
IIHMR Delhi
Email: anil@iihmrdelhi.edu.in
Phone: +919571576718
Biswajit Mukherjee
Managing Director
International Center for Academics
Email: ica@ica.edu.np
Phone: +9779841298246
Timeline
Admission Counsellor
IIHMR Delhi
01.2024
Internship (HR & Organizational Psychology)
IIHMR Delhi
12.2023 - 01.2024
Content Writer
Inditesmith Offshore (Work from Home)
01.2023 - 12.2023
Counselor
SBIAP Academy
12.2022 - 02.2023
Admission Coordinator
International Center of Academics
08.2017 - 04.2022
Assistant Program Officer
International Center of Academics
04.2016 - 08.2016
Front Desk Officer
International Center of Academics
01.2016 - 08.2017
MBA - Human Resources Management
International Centre For Academics (ICA)
Bachelor of Arts - Commerce
International Centre For Academics (ICA)
HSEB(Higher secondary education board) +2 -
NIC Higher Secondary School
SLC(School leaving Certificate) -
Martyr's Memorial Higher Secondary School
Master of Arts - Industrial And Organizational Psychology
IGNOU (Indira Gandhi National Open University)
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