Rushali Rakheja
Process Optimization Executive
Indore
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Process Optimization Executive(Data / Voice)
Nisos Technologies
12.2023 - Current
- Established long-term client relationships through consistent delivery of high-quality services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Customer Care Associate
Virtual Support Business - Virtual Experts LLP
05.2022 - 10.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
Bachelor's in Commerce - Taxation
Mata Gujri College of Professional Studies
Indore, India 05.2001 -
Skills
Clear and concise speaking skills
Proficient in issue resolution
Extensive familiarity with product offerings
Strategic task management
Skilled in conflict resolution
Collaborative problem-solving
Excel spreadsheet management
Scheduling proficiency
Privacy compliance management
Expertise in medical terminology
Compassionate interpersonal communication
Collaborative team management
Certification
Certificate of Appreciation
Timeline
Process Optimization Executive(Data / Voice)
Nisos Technologies
12.2023 - Current
Client Champ
06-2023
Star Performer
01-2023
Certificate of Appreciation
09-2022
Customer Care Associate
Virtual Support Business - Virtual Experts LLP
05.2022 - 10.2023
Bachelor's in Commerce - Taxation
Mata Gujri College of Professional Studies
05.2001 -