Rushali Sharma

• Provided recommendations on improving user experience for clients in US and European region.
• Created wireframes, user flows, prototypes and mockups to visualize design concepts.
• Collaborated with developers to ensure compatibility between design and technical implementation.
• Communicated effectively with stakeholders regarding project progress and objectives.
• Conducted comprehensive qualitative research methodologies including user studies, interviews, ethnography, and secondary research to gather valuable insights into user behaviors, needs, and preferences.
• Extensive experience in end-to-end product design, encompassing both UI and UX aspects.
• Provided support during user acceptance testing by troubleshooting issues reported by users.
• Researched current design trends, techniques and technologies relevant to various platforms including mobile, web, and desktop.

• Created wireframes, user flows, prototypes and mockups to visualize design concepts.
• Conducted usability testing to identify areas of improvement in the product interface.
• Participated in brainstorming sessions with cross-functional teams to explore innovative solutions.
• Maintained up-to-date knowledge of industry trends, standards and technologies related to UI and UX design.
• Conducted usability tests to identify any design issues in existing products.
• Provided recommendations on improving user experience across all digital platforms.
• Collaborated with developers to ensure compatibility between design and technical implementation.

• Created detailed illustrations, diagrams, and technical drawings to communicate designs.
• Analyzed existing products for areas of improvement or redesign opportunities.
• Compiled data from market research studies into comprehensive reports.
• Collaborated with peers and other design team members to discuss product enhancements and features.
• Created wireframes, storyboards and site maps to define the structure of a website or application.
• Worked with technical leads, engineers and designers to develop dynamic client-side web applications across various areas of business.
• Reviewed solutions to verify alignment with customer objectives, organization guidelines and benchmarks and industry best practices.

Experienced resource in e-com retail field (Amazon Inc.) and responsible for assisting High Net Worth sellers in US and European Region by providing seamless seller support experience and responsible for identifying process defects and rectification by carrying out extensive root cause analysis.
• Providing prompt, efficient and high-quality service to Amazon sellers through email and phone.
• Maintaining high performance metrics such as quality, productivity and first contact resolution.
• Demonstrating end to end ownership of every seller interaction coupled with proactive problem solving and providing exceptional support to sellers.
• Demonstrating effective, clear and professional written and oral communication.
• Providing prompt and efficient service to Amazon sellers and Merchants including the appropriate escalation and resolution of Sellers' issues.
• Demonstrating excellent time-management skills while working independently using departmental resources, policies and procedures and liaising with other departments such as Customer Service,Merchant Investigations, or Payments team and other departments.