RUSHELL CHOPRA
PUNE
Summary
Natural leader with a breadth of product development & delivery experience ranging from solution implementation, architecting innovative solutions to strategizing production of net new solutions for enterprise users in multiple geographies including USA, UK, EMENA and Australia.
Highly effective in leading and building teams to exceed goals and deliver results to maximize stakeholder value.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Director - Global Client Success (Products)
SmarTek21
02.2022 - Current
- Leading Product Implementation and Professional Services for B2B Enterprise Product Offerings in various industries (healthcare, telecom, insurance, retail & aviation)
- Currently managing a portfolio of 11 Large Clients supported by a team of 45 members including Project Managers, Team Leads, Developers, SDETs and Business Analysts.
- Directly leading efforts for Pre-Sales and sales enablement, with a global team to help business development.
- Submitted competitive RFP responses for large accounts with a 40% success rate.
- Maintained a record of an average of 35% annual increase in ARR.
- Converted 40% of all prospects from lead stage to SOW stages.
- Provided intake for product management based on client asks and market needs.
- Formed strategic partnerships and connected with potential clients to drive business development
Director - Product Management
SmarTek21
04.2021 - 02.2022
- Established & lead product management team as primary product manager and leader of product management of product managers and product analysts to identify market direction.
- Successful launch 3 product offerings from conception to market, currently responsible for ARR of $4.5m for SmarTek21.
- Worked closely with organizational leadership and board of directors to guide product go-to-market strategy.
- Driven roadmap for Conversational AI product for 3 years.
- Worked with Product Marketing to build and execute product marketing campaign for our product.
Product Manager
SmarTek21
06.2019 - 04.2021
- Market study and competitive analysis of other Conversation AI platforms in the market.
- Hands-on ownership of product modules including AI applications, Low Code/No code apps and data analytics.
- Zero to One Involvement in a SaaS Enterprise Platform.
- Understanding and prioritizing product backlog.
- Detailing product features, epics and user stories.
- Acting product owner for multiple product modules.
- Working with design team to design market read UI/UX designs.
Business Analyst/Senior Business Analyst
SmarTek21
04.2017 - 06.2019
- Understanding, forming, translating and communicating requirements from multiple
clients and stakeholders to development and QA team. - Designing the application flow and feature set for AI based automated conversational
platform. - Data Mapping for all system integrations.
- Documented BRDs, FRDs and PRDs.
- Worked with multiple clients and stakeholders to drive POCs and Client Requirements for Project.
- Solely responsible for giving all kinds of demos/presentations to clients and leadership.
ASE - Business Analysis
Accenture
01.2016 - 04.2017
- Utilized excellent communication skills, both verbal and written for client engagement and presentations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Gathered detailed requirements for a UK based telecom giant.
- Helped drive the testing processes.
Mobile App Developer
NextByte Technologies
06.2015 - 12.2015
- Planned and engineered RESTful web services to manipulate dynamic datasets.
- Developed Android and Phone-gap based X-platform mobile apps.
- Tracked post-deployment bug reports to recognize and resolve trends among user-reported faults and complaints.
- Conceived and built optimized landing pages in HTML and CSS for integration and cross-browser compatibility.
Java Developer
Interra IT
02.2015 - 06.2015
- Diagnosed and corrected errors within code to allow for integration of proprietary applications.
- Developed next generation integration platform for internal applications.
- Tuned systems to boost performance.
- Optimized dust, temperature and humidity controls for installed systems.
- Set up scripts, test case and automation protocols.
Education
Bachelors of Computer Applications - Software Engineering
Amity University
Noida04.2015
Skills
- Product Management
- Project & Delivery Management
- Market Research
- Pre-sales
- Solution Engineering
- Sales Engineering
- Business Development
- Team-Building Abilities
Accomplishments
ACE - Award - Accenture
Smart Spot Award - SmarTek21 - 4 times
Certification
CSPO
Sales Development - University of Maryland
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Punjabi
Bilingual or Proficient (C2)
Timeline
Senior Director - Global Client Success (Products)
SmarTek21
02.2022 - Current
Director - Product Management
SmarTek21
04.2021 - 02.2022
Product Manager
SmarTek21
06.2019 - 04.2021
Business Analyst/Senior Business Analyst
SmarTek21
04.2017 - 06.2019
ASE - Business Analysis
Accenture
01.2016 - 04.2017
Mobile App Developer
NextByte Technologies
06.2015 - 12.2015
Java Developer
Interra IT
02.2015 - 06.2015
Bachelors of Computer Applications - Software Engineering
Amity University
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