Rushi Haware
Bangalore
Summary
Dynamic IT Service Delivery Manager with a proven track record at Applied Materials Inc, driving 98% adoption of executive IT support. Expert in vendor management and strategic planning, I excel in optimizing asset lifecycles and enhancing end user device security measures, while fostering strong stakeholder relationships to achieve business objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
IT Service Delivery Manager - India
Applied Materials Inc
Bangalore
08.2020 - Current
- Company Overview: Led multi-site IT operations with end-to-end service delivery, white-glove executive support, asset lifecycle management, and vendor governance. Spearheaded ISO audit readiness, cybersecurity measures, and strategic IT initiatives aligned to business goals. Represented India in Executive Customer Advisory Boards and owned the GIS Academy to drive capability building and process excellence.
- Led multi-site IT operations with end-to-end service delivery, white-glove executive support, asset lifecycle management, and vendor governance.
- Spearheaded ISO audit readiness, cybersecurity measures, and strategic IT initiatives aligned to business goals.
- Represented India in Executive Customer Advisory Boards and owned the GIS Academy to drive capability building and process excellence.
- Led multi-site IT operations with end-to-end service delivery, white-glove executive support, asset lifecycle management, and vendor governance. Spearheaded ISO audit readiness, cybersecurity measures, and strategic IT initiatives aligned to business goals. Represented India in Executive Customer Advisory Boards and owned the GIS Academy to drive capability building and process excellence.
- Achievements: Represented India in the Executive Advisory Board, enhancing global IT strategy.
- 98% adoption of white-glove IT support for executive leadership.
- Led ISO audit readiness, achieving zero non-conformities.
- Scaled the GIS Academy, driving IT skill development and standardization.
- Delivered 24/7 IT operations across corporate and manufacturing units.
- Optimized asset lifecycle, reducing operational costs by 20%.
- Drove cybersecurity compliance and strategic planning for infrastructure upgrades.
IT Operations - Workplace Technology Manager
Atlassian
Bangalore
09.2018 - 02.2020
- Built and led high-performing IT teams across Bangalore and global sites, delivering seamless office builds, VC setups, MDM compliance, and platform stability while optimizing vendor performance and collaboration tools.
IT Field Principle
Facebook
Hyderabad
01.2016 - 06.2018
- Led IT operations and office expansions across India, delivering enterprise support, VC room setups, asset and telecom streamlining, and vendor optimization for scalable, high-quality service.
IT Support (Shift Lead)
Infoblox
Bangalore
01.2014 - 01.2016
- Led service desk ops with ITIL practices, ensuring SLA adherence and stakeholder alignment.
IT Support Technician for Sigma Aldrich
Marlabs
Bangalore
01.2013 - 01.2014
- Delivered Tier 2 end-user support with OS, mobile, and system issue resolution.
Tier 2 Technical Advisor for Apple CPU & iOS
Aditya Birla Minacs
Bangalore
06.2011 - 12.2012
- Handled Tier 2 Mac/iOS support, driving team efficiency and service excellence.
Technical Customer Service Operations for HP 6J/KV Support NORTH AMERICA
Stream Global Services
Mumbai
09.2008 - 03.2011
- Led HP support for North America as SME, improving processes and service quality.
Education
BCA -
Calorx Teachers University
01.2012
Skills
- IT service delivery
- Asset lifecycle management
- Change management
- End point configurations
- Operations support
- Incident management
Certification
- Jamf Pro Certified Tech, 2019
- ITIL v3 Foundation, 2017
- ITIL4 Specialist - Create, Deliver, and Support
- ITIL4 Specialist - Drive Stakeholder Value
- ITIL4 - Managing Professional
- Prosci - certified change practitioner
Accomplishments
- 98% adoption of white-glove IT support for executive leadership
- Led ISO audit readiness, achieving zero nonconformities
- Scaled the GIS Academy, driving IT skill development, and standardization
- Delivered 24/7 IT operations across corporate and manufacturing units
- Optimized asset lifecycle, reducing operational costs by 20%
- Drove end-user device security compliance and strategic planning for infrastructure upgrades
- Led the AV MTR project for a 15-floor, 800,000 square foot office with cost savings of $2 million
Hobbies and Interests
- Technology exploration
- Networking events
- Staying Updated
- Mentoring
Languages
- English
- Hindi
Timeline
IT Service Delivery Manager - India
Applied Materials Inc
08.2020 - Current
IT Operations - Workplace Technology Manager
Atlassian
09.2018 - 02.2020
IT Field Principle
Facebook
01.2016 - 06.2018
IT Support (Shift Lead)
Infoblox
01.2014 - 01.2016
IT Support Technician for Sigma Aldrich
Marlabs
01.2013 - 01.2014
Tier 2 Technical Advisor for Apple CPU & iOS
Aditya Birla Minacs
06.2011 - 12.2012
Technical Customer Service Operations for HP 6J/KV Support NORTH AMERICA
Stream Global Services
09.2008 - 03.2011
BCA -
Calorx Teachers University
Similar Profiles
Aishwarya JoyAishwarya Joy
Sales Operations, Corporate HQ at Applied Materials IncSales Operations, Corporate HQ at Applied Materials Inc
Sean LyonsSean Lyons
Manufacturing Technician at Applied MaterialsManufacturing Technician at Applied Materials
Vincent A. GonzalesVincent A. Gonzales
Materials Handler at Randstad Staffing (GXO/Applied Materials)Materials Handler at Randstad Staffing (GXO/Applied Materials)
GURMUKHUPKAR SINGHGURMUKHUPKAR SINGH
Technical Lead at IP INFUSION SOFTWARE INDIA PRIVATE LTDTechnical Lead at IP INFUSION SOFTWARE INDIA PRIVATE LTD
Jaya Chandra Reddy ManamJaya Chandra Reddy Manam
Lead Product Manager at Bitla Software Pvt. Ltd.Lead Product Manager at Bitla Software Pvt. Ltd.