Rushi Vyas
Rajkot
Summary
Experienced in maintaining Payroll processing and account receivables, managing invoices, delegating payroll, and bringing forth excellent customer service skills, strong organizational skills, and the ability to communicate well with others. Knowledgeable and experienced in account receivables, candidate queries, Payroll related queries. I consider myself a good team player, approachable, eager to learn, and always seeking challenging tasks. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Payroll Administrator
QX Global Services
Ahmedabad
09.2017 - Current
- Worked with Administrators to resolve questions about payroll, pay rates, and deductions
- Maintained accurate information in the payroll system
- Assisted with payroll and pay rate-related queries to candidates
- Accurately processing timesheets in the system
- Review and calculate timesheet data and hours worked
- Answer and clarify employees' payroll-related inquiries
- Managing invoice allocations in the system
- Preparing daily cash and collection reports
- Trained new payroll department employees as requested by the Payroll Manager
- Ensure customers pay on time and chase any overdue invoices.
- Verified employee hours they worked against timesheets provided by supervisors.
- Timely generated regular statements of account for customers.
- Maintained financial records and updated account information as needed.
Online Chat Representative
Etech Global Services
Gandhinagar
03.2017 - 09.2017
- The company provides services like customer acquisition, Live chat
- Customer support and quality assurance, Responding to multiple inbound chats, and solving customer queries online
- Worked to achieve high customer satisfaction rates by providing optimal customer service
- Identifying the needs of a customer and providing solutions for the same
- Explain the type of service or product offered that may be beneficial to the customer
- Asked open-ended questions to determine which products or services would be the best fit for customers' needs
- Investigated and resolved customer inquiries and complaints quickly.
- Tracked customer feedback regarding satisfaction levels with products and services.
- Educated customers on new features and enhancements related to products they purchased.
- Suggested alternative solutions when issues could not be resolved immediately.
- Followed up with customers after their initial inquiry was resolved.
- Encouraged customers to purchase additional products and services as appropriate.
Analyst
Searce Co-Sourcing Private Limited
Rajkot
08.2015 - 11.2016
- To make sure all the shipments are picked up on time without any delay
- Worked closely with human resources to support employee management and organizational planning.
- Gathered, logged, and monitored all the shipment data.
- Enter all the data on a centralized system so that there will not be any errors.
- Following up with the clients and customers.
- Maintained accurate records of all data collected during analysis processes.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Tableau Certification Training -
Simplilearn
11.2022
Business Analysis With Excel -
Simplilearn
11.2022
Certified Business Analysis Professional (CBAP) Certification -
Simplilearn
10.2022
MBA - Finance
Marwadi Education Foundation Groups Of Institutes
11.2015
Bachelors In Business Administration -
R.P. Bhalodia College
08.2013
Skills
- Communication
- Fast Learner
- Adaptability
- Leadership
- Problem Solving
- Ability to Work in a Team
- Microsoft Excel
- Delegation
Timeline
Payroll Administrator
QX Global Services
09.2017 - Current
Online Chat Representative
Etech Global Services
03.2017 - 09.2017
Analyst
Searce Co-Sourcing Private Limited
08.2015 - 11.2016
Tableau Certification Training -
Simplilearn
Business Analysis With Excel -
Simplilearn
Certified Business Analysis Professional (CBAP) Certification -
Simplilearn
MBA - Finance
Marwadi Education Foundation Groups Of Institutes
Bachelors In Business Administration -
R.P. Bhalodia College
Similar Profiles
DIP ROY BARMANDIP ROY BARMAN
Senior Accountant at QX Global Services Pvt.LtdSenior Accountant at QX Global Services Pvt.Ltd
RISHIKESH SHARMARISHIKESH SHARMA
Team Leader at QX GLOBAL SERVICES PRIVATE LIMITEDTeam Leader at QX GLOBAL SERVICES PRIVATE LIMITED
Aashka Varma (Shah)Aashka Varma (Shah)
Operations Manager F&A at QX Global Group Pvt LtdOperations Manager F&A at QX Global Group Pvt Ltd