Rushik Shah
Mumbai
Summary
Experienced marketing specialist transitioning to CRM management, with a proven track record in team leadership and customer relationship management. Demonstrated expertise in consumer behavior and market research, driving company goals and objectives.
Overview
19
19
years of professional experience
Work History
Head - Customer Relations
ALYF Proptech Private Limited
Mumbai
09.2023 - Current
- Created processes for onboarding new customers.
- Created backend processes in tandem with the finance, accounts, operations, and legal team for a seamless customer experience.
- Created an escalation matrix for customer queries.
- Started the resale business of the company, and currently heading the same.
- Successfully implemented the ticketing platform for customer queries in the organization.
- Created touch points to increase customer delight.
- Communicated with the customers on a regular basis to understand their queries.
- Gave regular insights for new product launches to the management, keeping in mind the problems and suggestions of the existing clients.
- Traveled extensively to meet customers in various cities for a personal connection.
- Assisted in the CRM implementation for the company, along with the tech team.
- Created a model for creating customer delight touchpoints for customer onboarding and stays.
- Assisted the sales team with the legal queries of the customers on virtual as well as one-to-one meetings.
- Gave regular updates via the team about the updates on the properties and various timelines.
- Managed the customers and kept them up to date in case of any delay in the deliverables.
Online Sales Manager
Vardhaman Enterprises
06.2020 - 04.2023
- Starting a new direction for online garment sales.
- Establishing online B2B sales through various e-commerce platforms.
- Creating, managing & tapping potential clients for B2B sales.
- Handling operational nuances for online sales & marketing.
- Handling & managing returns, creating barcoding systems for all online listed products.
- Handling customer grievances.
- Adding new products in line with the current market trends & demand.
- Creating new customer groups and sharing regular product updates on various social media channels.
- Engaging with existing customers on a daily basis.
Director
AUM Tradewell Pvt Limited
01.2013 - 05.2020
- Setting up and managing new office branches in six different cities.
- Managing and optimizing the sales teams for each branch.
- Coordinating with the operations department on a daily basis.
- Making sales pitches and presentations to different suppliers.
- Travelling extensively to generate new sales leads & handle the existing clientele.
- Handling & managing customer grievances.
- Managing new product development while being in direct contact with the manufacturers
- Generating new supply leads, handling the sales tax and Income Tax queries with the respective government departments in different states.
Head of Marketing & Sales
Free India Broking Services Pvt. Ltd.
03.2009 - 12.2012
- Generating brand awareness through various conventional and non-conventional ways of marketing
- Handling a sales team of 16 with 2 TL's
- Handling Sales and Marketing Operations from the Head Office
- Heading the new product development division
- heading the grievances department
- Setting up new branches in various regions,
- Making competitive analysis and presenting the same to the promoters & directors.
Private Tutor
Self Employed
Mumbai
04.2005 - 01.2007
- Provided French tuitions to college students during the summer breaks.
Education
MBA (Marketing) -
IBS Ahmedabad, Tripura University
01.2009
B.COM -
Jai Hind College, Mumbai, Mumbai University
01.2007
XII -
Jai Hind College, Mumbai, Mumbai University
01.2004
X -
G.D.Somani Memorial School, Mumbai, S.S.C.
01.2002
Skills
- Conversant in Microsoft Office, Microsoft Excel, Microsoft PowerPoint, and optimizing the usage of search engines
- Believe in Teamwork and Collaboration
- Interpersonal Communication for better relationship management
- Database management
- Problem Solver
- Data Analysis & reporting
Projects
FAB analysis of Scooterettes in India:
To know about the features, advantages, and benefits of Scooterettes as a way of differentiation. Profiling of e-bike users for MUDRA COMMUNICATIONS Ahmedabad, To know in depth about the profiles of different users of e-bikes in Gujarat.
Research for AAVA MINERAL WATER:
To understand the bottled water consumption habits of consumers with regards to price, knowledge, buying habits, brand consciousness, and brand awareness.
Accomplishments
- Won Third prize in ad creation at IBS Ahmedabad for two consecutive years.
- Won First Prize in paper presentation in inter college management event.
- Won Second Prize in ad creation in inter college management event.
- Won numerous awards for athletics in school.
- Won prizes in numerous stage plays.
Personal Information
- Place of Birth: Mumbai
- Father's Name: Mr. Rajendra Ratanchand Shah
- Date of Birth: 18/03/1986
- Gender: Male
Personal Traits
- Punctual
- Hard working & Energetic
- Good Communication skills
- Maintaining interpersonal relations
- Team Player
Hobbies and Interests
- Playing & watching football
- Watching all other major sports
- Travelling
- Cooking
Languages
Hindi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marwari
Proficient (C2)
C2
Gujarati
Advanced (C1)
C1
Marathi
Upper Intermediate (B2)
B2
French
Elementary (A2)
A2
Dateupdated
06/08/2024
Timeline
Head - Customer Relations
ALYF Proptech Private Limited
09.2023 - Current
Online Sales Manager
Vardhaman Enterprises
06.2020 - 04.2023
Director
AUM Tradewell Pvt Limited
01.2013 - 05.2020
Head of Marketing & Sales
Free India Broking Services Pvt. Ltd.
03.2009 - 12.2012
Private Tutor
Self Employed
04.2005 - 01.2007
MBA (Marketing) -
IBS Ahmedabad, Tripura University
B.COM -
Jai Hind College, Mumbai, Mumbai University
XII -
Jai Hind College, Mumbai, Mumbai University
X -
G.D.Somani Memorial School, Mumbai, S.S.C.
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