Rushikesh Satyawan Awate
Navi Mumbai
Summary
Experienced in BPO (Voice Process), chatbot handling, and telecollections. Dedicated customer service professional with expertise in resolving customer inquiries, ensuring compliance, and improving customer satisfaction. Strong communication skills, adaptability, and a keen eye for process enhancement. Committed to delivering exceptional service and exceeding customer expectations.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Customer Care Executive - Chat Bot Team
CONNEQT BUSINESS SOLUTIONS LIMITED
07.2024 - Current
- Handling customer queries via chatbot and escalating unresolved issues
- Providing feedback to enhance chatbot algorithms and workflows
- Resolving complaints and escalating cases when necessary
- Managing cases related to motor insurance ownership transfer and policy updates
- Coordinating with internal teams to resolve policy-related queries
- Verifying documents and ensuring compliance with insurance regulations
Customer Care Executive
Payworld Digital Services Pvt. Ltd
07.2022 - 06.2023
- Maintaining a professional and empathetic approach while handling customers
- Communicating with customers through multiple channels
- Responding promptly to inquiries and escalating unresolved issues to internal teams
Career Gap
07.2020 - 07.2022
- Due to the COVID-19 pandemic, migrated to my native place
Telecollections Executive
Home Credit India Finance Pvt. Ltd
08.2017 - 07.2020
- Developing recovery plans for outstanding debts
- Contacting debtors, negotiating payment deadlines, and updating account status
- Handling customer queries, resolving complaints, and building trust with debtors
Part-time Sales Executive
Sahyadri Krushi Udyog
- Assisted in sales operations and customer interactions
Education
Bachelor of Commerce (B.Com) -
Kalinga University
(Distance Education) 06.2025 - 03.2023
Class XII - undefined
Maharashtra State Board
Class X - undefined
Maharashtra State Board
Skills
- Strategic Leadership
- Effective Communication Skills
- Technical and Product Knowledge
- Versatile Skill Adaptation
- Adaptable Learning Skills
- Effective Issue Resolution
Personal Information
- Date of Birth: 01/27/96
- Gender: Male
Career Gap
07/01/20 - 07/01/22, Due to the COVID-19 pandemic, migrated to my native place.
Timeline
Bachelor of Commerce (B.Com) -
Kalinga University
06.2025 - 03.2023
Customer Care Executive - Chat Bot Team
CONNEQT BUSINESS SOLUTIONS LIMITED
07.2024 - Current
Customer Care Executive
Payworld Digital Services Pvt. Ltd
07.2022 - 06.2023
Career Gap
07.2020 - 07.2022
Telecollections Executive
Home Credit India Finance Pvt. Ltd
08.2017 - 07.2020
Part-time Sales Executive
Sahyadri Krushi Udyog
Class XII - undefined
Maharashtra State Board
Class X - undefined
Maharashtra State Board
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