Industrious professional with advanced customer facing skills and Committed to service excellence. Currently, a System Associate in Infosys Ltd. Proficient in leveraging CRM tools and strategies to optimize customer experiences, increase sales, and drive business growth. I have experience in client-facing positions and have achieved 2 AWS certifications whilst working full time.
Project Role: QA engineer
Mar 2022 - now
Responsibilities:
Full-cycle testing of a back-end platform and application for store employees, including:
Functional Testing
Utilized various techniques and tools to conduct comprehensive functional testing, contributing to the enhancement of software quality and user satisfaction
Linux Operating System
Understanding of Linux OS And well experienced with Linux Command line interface
Seleinum
Utilized Selenium for test automation, enhancing software reliability and performance through comprehensive testing strategies
Billing Process
Proficient in billing processes including End of Cycle (EOC), End of Month (EOM), End of Day (EOD), and End of Weekend (EOW), ensuring accurate and timely invoicing cycles
Networking Knowledge
Understanding of Basic Networking Concepts on Systems and Cloud For example – [TCP/IP, DNS, DHCP, VPN, Firewall] etc
Containerization
Understanding of containerization, Docker commands, Docker files