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Rushikesh Kadam
Pune
Work Preference
Summary
Results-driven telecom BSS/OSS professional with over 16 years of experience in business analysis and solution architecture. Demonstrated success in enhancing systems through strategic planning and stakeholder engagement. Led business management initiatives that improved market positioning and service quality. Expertise in performance optimization and data analysis supports efficient solution delivery and customer satisfaction.
Overview
3
3
Languages
6
6
Certification
16
16
years of professional experience
Work History
Senior Business Analyst
Netcracker Technology Solutions
Pune, Maharashtra
11.2024 - Current
- Collaborated with cross-functional teams to analyze, define and optimize business processes, project scope and objectives.
- Analyzed business requirements to identify opportunities for software solution enhancements that align with client needs.
- Facilitated workshops to gather user feedback, refining project requirements to better meet stakeholder expectations.
- Presented findings and actionable recommendations to stakeholders, supporting informed decision-making on project direction.
- Identified opportunities for automation of manual processes through technology solutions.
- Created process flow diagrams to visualize system interactions and workflows.
- Designed use case scenarios to demonstrate how users interact with the system or application.
Solution Architect
Amdoc International
Seoul, South Korea
09.2023 - 10.2024
- Coordinated efforts of cross-functional teams totaling 31 members, with 10 onsite and 21 offshore, to refine application product catalog. Implemented Promoted effective teamwork and communication among global personnel to achieve project success.
- spearheading complete software development process utilizing safe agile methodologies, from requirements gathering to post-production assistance.
- Engineered and integrated scalable architectures in AWS, optimizing resource allocation via ongoing evaluations of application and system utilization behaviors.
- overseeing software upgrade initiatives with full-cycle planning and execution alongside cross-functional team of core DevOps applications and external partners (customer third parties).
- Orchestrated thorough analysis of major incidents and customer escalations with cross-functional teams, determining root causes and solutions and delineating improvement scope for effective resolution.
- Managed working level agreement (WLA) contract with customer, structuring workflows and defining scope. Outlined incident severity levels to streamline issue resolution processes.
- Created new business stream 'change management (cr)' by closing initial deal of ~100 million won, directing entire process from requirements gathering to production delivery and stabilization.
- Created service level agreements and key performance indicators to measure success. Identified automation opportunities within processes to streamline operations. Established daily monitoring of applications and API performance, conducting thorough analyses. Reported findings to management, providing insights on performance weekly and monthly.
- Constructed thorough design documents specifying system architecture, security measures, data models, and integration points with other systems.
- Participated in client meetings to discuss project requirements and provide feedback on potential solutions.
Business Analysis Specialist
Amdocs
Pune, Maharashtra
01.2021 - 08.2023
- Led cross-functional teams of 22 people - product owners, scrum master, developers, testing to achieve project goals on time and within budget by adopting and adapting agile methodologies.
- Automated ~70% of product implementation flow and processes, improving time to market from 1 business day to ~3 hours, enhancing quality of service and customer trust.
- Optimized product implementation input template from 100+ fields to 20 by automating field mapping between old and new systems in Excel, reducing complexity and time for customer business team to launch product in market.
- Led to establish change management stream for product catalog, rating and billing: change request analysis, prepare solution, present to stakeholders, IA, HLD documents updates, budget estimation and negotiation with customer, planning and execution of delivery to production.
- Led change management contract renewal with customer for 2 years and $120MM, preparing presentations to demonstrate service excellence and quality of service, negotiating renewal terms and establishing engagement structure and service delivery SLA.
- Project scope business analysis for applications product catalog, rating and billing from gathering customer requirements, led end to end solution, documentation, development planning and execution, and support post-delivery to production.
- Established and enhanced applications and system monitoring by implementing 30 Grafana metrics and 20 Prometheus alerts.
- Developed comprehensive reporting systems for SLA/KPI QoS and deliverables progress transparently and efficiently to internal/external stakeholders.
Domain Solution Expert
Amdoc International
Kaula Lumpur, Malaysia
01.2019 - 12.2020
- Functioned as on-site solution expert and primary contact for applications product catalog, billing, and ordering.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Delivered flexible end-to-end solutions for device contracts, addressing user scenarios and resolving revenue leakage.
- Reduced campaign offers from approximately 300 to 7 dynamic options through data-driven decision-making.
- Cultivated strong relationships with key decision-makers to enhance collaboration across departments.
- Led end-to-end business requirements using Agile SDLC methodologies, collaborating with cross-functional teams.
- Defined product feature roadmaps based on customer feedback, ensuring alignment with development teams and project scopes.
- Reviewed and certified epic features, delivering demos approved by customers.
- Presented solutions to customers with budget estimations, securing solution and budget approvals.
Software Development Team Lead
Amdocs
Pune, Maharashtra
10.2014 - 12.2018
- Automate complex product by using internal tools to improve development efficiency which resulted in saving 80% manual work and 12MM budget.
- Led product catalog scope by collaborating with stakeholders to define offers, rating, billing objectives, and deliverables with business goals.
- Managed timely product delivery by prioritizing features and coordinating cross-functional teams to align with business goals and stakeholder expectations.
- Adapted product implementation rules based on customer needs and market trends, incorporating automation to ensure timely and quality delivery.
- Led team of 7 across global locations to drive collaborative software development.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Creating and managing the product roadmap high-level plan that outlines the milestones, features, and timelines for a product and aligns with all teams to achieve the goals.
- Analyzed customer feedback to identify areas of improvements.
Senior Subject Matter Expert
Amdocs
Pune, Maharashtra
04.2012 - 09.2014
- Created long-term development plans to optimize performance within multi-project and multi-team environments.
- Facilitated knowledge sharing through regular presentations on emerging technologies and industry trends, enhancing team expertise.
- Managed costing of development projects, incorporating input from managers to provide accurate budgeting data.
- Scheduled development timeframes, creating realistic frameworks that ensured consistent progress across projects.
- Recruited team members of various technical background to plan and monitor software development teams through phases of project completion.
- Ensured seamless integration between existing systems and new applications through rigorous testing procedures during development stages.
- Monitored project progress and resolved issues promptly, fostering high customer satisfaction through proactive communication.
- Honored for achieving goals and delivering excellent work as acknowledged by customer and IT management.
Subject Matter Expert
Amdocs
Pune, Maharashtra
05.2010 - 03.2012
- Analyzed customer requirements to enhance product offerings and solutions.
- Developed training materials on industry best practices and technologies.
- Facilitated knowledge sharing sessions for cross-functional teams.
- Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
- Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
- Investigated customer complaints in order to determine root cause then implemented corrective action plans accordingly.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed effective improvement plans in alignment with goals and specifications.
Education
Master of Science - Computer Science And Programming
Pune University
Ahmednagar, India04-2009
Skills
- SAFe agile methodologies
- Business process analysis
- Requirements gathering
- Strategic planning
- Stakeholder engagement
- Cross-functional collaboration
- Customer engagement and collaboration
- Use case development
- Decision-making
- Change impact analysis
- Multitasking and organization
Certification
- SAFe 5.0 Agility
- Generative AI Basics
- ITIL V4 Foundation Course
- AWS Fundamentals
- DevOps Fundamentals
- Business Analysis Foundation: Business Process Modeling
Languages
English
Proficient (C2)
C2
Marathi
Native
Native
Hindi
Advanced (C1)
C1
Timeline
Senior Business Analyst
Netcracker Technology Solutions
11.2024 - Current
Solution Architect
Amdoc International
09.2023 - 10.2024
Business Analysis Specialist
Amdocs
01.2021 - 08.2023
Domain Solution Expert
Amdoc International
01.2019 - 12.2020
Software Development Team Lead
Amdocs
10.2014 - 12.2018
Senior Subject Matter Expert
Amdocs
04.2012 - 09.2014
Subject Matter Expert
Amdocs
05.2010 - 03.2012
Master of Science - Computer Science And Programming
Pune University