Rushikesh Mitkari

• Checking the PII of newly created profiles and verifying personal identification information (PII) to prevent the creation of fraudulent profile and storing theft data in internal tools.
• Closely monitoring member transactions and fund transfer activities to detect any suspicious behavior.
• Analyzing Login activities, Reviewing and verifying member login activities, including past behavior, device usage, and all possible login attempts.
• Conducting In-Depth investigations, performing thorough research on suspicious activities to identify strong red flags before determining the fraud type.
• If any suspicious activity is detected, taking immediate appropriate mitigation steps to protect the member's profile and prevent further losses to the member and the bank.

• Conducted investigations to identify fraudulent activity and suspicious transactions.
• Reviewed and evaluated customer accounts for potential financial risk.
• Monitored customer accounts for any suspicious or unauthorized activity.
• Conducted comprehensive reviews of LexisNexis databases, ensuring accurate and up-to-date member information.

• Managing cancellation of hotel bookings and get them cancelled on supplier dashboard with strict SLA.

• Collection of payments from vendor for refundable bookings and keeping records of refund vouchers.

• Negotiation with vendors for non refundable bookings if cancelled with valid reason.

• Managing API customer bookings.

• Calculating refund and processing refund to the customer, send amendment vouchers for amended bookings.

• Investigated customer complaints and created solutions to resolve them quickly.

• Provided excellent customer service to resolve customer complaints in a timely manner.

• Handling Inbound and Outbound calls of customer for cancellation and amendment of Hotel and Flight Bookings.

• Assisted customers with product selection, ordering and payment processing via phone and email.
• Answered customer inquiries and provided accurate information regarding products and services.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Assisted customers with product selection, ordering and payment processing via phone and email.

Answered customer inquiries and provided accurate information regarding products and services.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.