Rushikesh Sakhare

Client Name - Accenture Limited Pune.

Domain - Insurance

• Perform end-to-end implementation of Service Now ITSM Module.
• Create and configure Custom Applications,Modules, Business Rules, Client Scripts, UI Policies, Script Includes in Service Now.
• Configure Access Control Lists(ACL) to restrict access to other users who do not have required roles.
• Configure assignment groups in Service Now so that when new request is raised, it automatically route to appropriate team/group, based on the predefined criteria or assignment rule.
• Configure form templates to automatically populate form fields when creating new records.
• Created list views and filters based on clients requirements.
• Perform loading of data into Service Now using import sets.
• Configure UI Policies to modify form fields based on client requirements.
• Worked on language translation requirements in which client needs to translate service now records to be translated in to French and German language (Table name, Fields, Choices,UI Messages, Application Menus,Delegate functions).
• Worked on Scheduled jobs to meet client requirements.
• Involved in User Administrative tasks like creating Profiles, Roles, Users, Groups and Permission Sets.
• Resolved login related issues by connecting with end users.
• Participated in production migration activities along with moving update set to production environment.
• Worked on Update set migration between multiple environments.
• Perform unit testing and supporting other forms of testing.
• Actively participating in daily internal team calls.
• Participated with clients in discussion meetings.
• Updated technical documentation, product specifications and technical training materials.
• Worked closely with other team members in such tasks as troubleshooting and debugging.

Profile - ServiceNow Administrator

Domain - Telecom

• Expertise in Service Now and working with internal users.
• Supporting application releases and validating end to end and providing the findings /suggestions to developers and Business users.
• Troubleshooting the incidents, case and Problem with detailed analysis of issues on Web and Mobile application of production instance.
• Debugging the issues in Server-Side Scripts and Client-Side scripts as per the concern raised.
• Worked on Business rules, Client Script, UI Policy, UI Action, Control access to the application and its records.
• Daily System Monitoring to maintain Service level agreement (SLA).
• Involved in Administrative tasks like creating Profiles, Roles, Users, and Permission Sets.
• Understanding of IT Service Management and ITIL Business process.
• Involved in Development assignments to assist team with Backlog issues.
• Working with Development team for new enhancements.
• Can manage multiple competing tasks/projects at the same time and work in a fast-paced environment.
• Ability to prioritize tasks and work independently as well as on a team.
• Load, manipulate and maintain data within and between Service Now and other systems.
• Responsible for on call 24 hours a day for problem determination and resolution.
• Communicate and collaborate with team members, all stakeholders and end users.