Rushikesh Tamkute
Pune
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Leader - Service Delivery
DXC Technology
Pune
10.2022 - Current
- Develop a self-improvement plan and continue educational growth by taking advantage of self learning and other resources available on the job and external course/partner offerings
- Customer Satisfaction Score 100%
- Target 100%, Zero failures leading to customer escalations
- Lead the team and manage all the processes and activities and provided guidance and support to team members, coordinating with another department.
- Identifying and implementing process improvements.
- Staying up to date with new technologies and ensuring that the team adheres to best practices and industry standards.
- Established strong working relationships with customers by providing exceptional customer service.
- Recognized individual achievements within the team through rewards or recognition programs.
- Collaborated with cross-functional teams such as marketing, sales, and engineering to ensure successful project completion.
Service Desk Support Engineer
DXC Technology
Pune
07.2021 - 10.2022
- Proficient in Windows 10 troubleshooting & installation
- Good analytical & troubleshooting skills in O365, computer hardware, LAN & WAN technologies
- Knowledge of IP Telephony, knowledge about asset management.
- Provide specific technical maintenance and recovery support/services for the corporate network as defined by next-level support
- Create comprehensive reports for management as required
- Act as a customer liaison in handling crises
- ServiceNow ticket handling
- Provide desktop support to APAC region.
- Participated in team meetings to discuss project progress updates.
Desktop Support Engineer
Getronics Solutions India Pvt. Ltd
Pune
04.2019 - 07.2021
- Proficient in Windows 10 troubleshooting & installation. Good analytical & troubleshooting skills in O365, computer hardware, LAN & WAN technologies.
- Provide specific technical maintenance and recovery support/services for the corporate network as defined by next-level support.
- ServiceNow ticket handling.
- Diagnosed and resolved hardware and software issues efficiently.
- Resolved network connectivity issues for local area networks and wide area networks.
- Maintained inventory of all equipment, software licenses and warranties.
- Configured user accounts, permissions and passwords according to company policies.
- Assisted in the setup of new workstations with appropriate operating systems, software applications and peripheral devices.
Internship Trainer
AR Soft-Tech Pvt. Ltd
Pune
10.2017 - 04.2018
- 6 Month internship as per MCA Curriculum.
- Cybinsys Billing System
Responsibilities: Test this project manual and automation testing by using selenium.
Education
Master of Computer Application - Computer Engineering
Sinhgad Institute of Management, Vadgaon Bk. Pune.
India06-2018
Skills
- Hardware & Networking
- SLA management
- Customer Satisfaction
- Business Analysis
- Service Delivery Optimization
- Incident Management
- Team building
- Process Analysis
- Team Collaboration
- Network Testing and Analysis
- Software and application support
- Multitasking
- Teamwork and Collaboration
- Decision-Making
- Time Management
Certification
- CCNA Training (2014)
- Information Technology Infrastructure Library (ITIL4).
- MS-900: Microsoft Fundamentals.
- Kaizen Champion Theory and Practice Training
Workrewardsrecognition
- 2 Times Agent of the Month from the Client Side (Syngenta)
- 2 Times DXC Champ Award
- DXC Collaborators Award
Keyrolesperformed
- Technical Support Engineer – (4+ Years)
- Technical Team Lead – (+9 months)
Profile
04 Years 4 months, 02 Years 1 month, Professional 1 Service Delivery Coordinator, 09 months, XX Years YY months or N/A, Yes, Yes, I have been associated with DXC from July 2021. I started in the company as a Technical Support Engineer for the Services Delivery department. With my efforts and dedication toward my work and the organization, I have been promoted to the position of Team Lead for India Service Delivery Organization on 5th Oct 2022. My new role gives me the opportunity for building a team and leading them. My responsibilities also include managing all client site activity. We operate a Manager Global Service Desk including 24-hour support. Before joining DXC I worked as a Technical Support Engineer in Getronics India Pvt. Ltd. that provided Global Helpdesk Services and Desk Site Support.
Languages
- English, Oral and Written Proficiency
- Hindi, Oral and Written Proficiency
Languages
Marathi
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Affiliations
- Elaborating new places.
- Trekking in nature places.
- Listen music and watch movies.
Accomplishments
- Achieved 3 times of Champ award, 2 times in collaboration Award.
- Achieved 2 time agent of the month from Client side.
- Client appreciated with certificate proving extraordinary support in client project.
Timeline
Team Leader - Service Delivery
DXC Technology
10.2022 - Current
Service Desk Support Engineer
DXC Technology
07.2021 - 10.2022
Desktop Support Engineer
Getronics Solutions India Pvt. Ltd
04.2019 - 07.2021
Internship Trainer
AR Soft-Tech Pvt. Ltd
10.2017 - 04.2018
Master of Computer Application - Computer Engineering
Sinhgad Institute of Management, Vadgaon Bk. Pune.
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