RUSHIL PARIKH
Ahmedabad
Summary
Dynamic and results-driven sales professional with over 2 years of diverse experience in multi-product technical sales, client care, and sales development. Proven ability to drive revenue growth through effective communication, articulating customer needs, customer satisfaction, and customer-focused client relationship management. Adept at understanding inquiry needs and delivering tailored solutions to exceed expectations.
Overview
7
7
years of professional experience
Work History
Client Care Representative
Sunlife Financial
Toronto
04.2023 - 12.2024
- Provided information and referrals to community partners, and other treatment providers.
- Interacted with team members across departments to research and resolve customer issues.
- Efficient in managing high-volume call flows and providing first-call resolution in a fast-paced environment.
- Assisted in the development of customer care policies and procedures, contributing to enhanced service delivery.
- Reviewed and verified policyholder information, claim form, and supporting documents to ensure completeness and accuracy.
- Generated detailed reports and maintained accurate records of all claim activity in compliance with state and federal regulations.
Technical Sales Specialist
COGECO
Toronto
10.2022 - 01.2024
- Conducted outbound and inbound calls for customer sales and retention.
- Troubleshooting customers' technical issues regarding the products.
- Collaborated with new customers to give details about company offerings.
- Communicate effectively with customers regarding account information, products, pricing, promotions, etc.
- Collaborated with the engineering team to address client-specific technical challenges, enhancing customer satisfaction.
- Developed and maintained strong relationships with key clients, ensuring repeat business and customer loyalty.
- Managed orders from initial inquiry through delivery ensuring accuracy of all documentation.
Sales Development Representative
Ashirwad Enterprise Ltd
Ahmedabad
01.2018 - 07.2019
- Built and managed an accurate sales pipeline to maintain a high volume of activity.
- Maintained accurate records of client interactions and sales activities in CRM systems, ensuring data integrity, and actionable insights.
- Identified new business opportunities through cold calling, networking, marketing, and prospective database leads.
- Conducted market research to identify potential clients and industry trends, supporting the development of effective sales strategies.
- Achieved a 30% increase in qualified leads passed to the sales team by implementing targeted lead generation strategies.
Education
Marketing Management -
Humber college
Toronto, Ontario01.2021
Business Development and Sales -
Conestoga College
Kitchener, Ontario01.2020
Business Analysis -
Sheth Damodar Das School of Commerce
Ahmedabad, Gujarat01.2018
Bachelor of Business Administration -
Team lease Skills University
Vadodara, Gujarat01.2017
Skills
- Customer Relationship Management (CRM)
- Strong customer service
- Good understanding of the GDS system
- Cross-functional coordination
- Technical troubleshooting
- Call center management
- Cross-Selling Expertise
- Order and refund processing
Additional Information
MS Office, Google AdWords, HubSpot, Social media Digital Marketing, Google Analytics, SEO Strategies, Salesforce
Timeline
Client Care Representative
Sunlife Financial
04.2023 - 12.2024
Technical Sales Specialist
COGECO
10.2022 - 01.2024
Sales Development Representative
Ashirwad Enterprise Ltd
01.2018 - 07.2019
Marketing Management -
Humber college
Business Development and Sales -
Conestoga College
Business Analysis -
Sheth Damodar Das School of Commerce
Bachelor of Business Administration -
Team lease Skills University
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