Rushil Sharma
NEW DELHI
Summary
Dynamic housekeeping professional with extensive experience at JLL,Roseate Hotels and Resorts,Taj,ITC adept at enhancing guest satisfaction through effective vendor management and compliance with sanitation standards. Proven ability to streamline operations and foster teamwork, resulting in improved efficiency and a pristine environment. Skilled in scheduling staff and addressing urgent maintenance needs with composure.
Overview
12
12
years of professional experience
Work History
Assistant Housekeeping Manager
JLL, Jones Lang LaSalle
11.2024 - Current
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Monitored staff performance regularly, providing constructive feedback when necessary for continuous improvement efforts.
- Improved Client satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
- Facilitated cross-departmental cooperation between housekeeping management team members on various initiatives.
- Streamlined daily operations for increased efficiency with the implementation of effective scheduling strategies.
- Developed strong relationships with vendors to secure competitive pricing on necessary housekeeping supplies and equipment purchases.
- Prioritized tasks according to urgency, ensuring timely completion of projects without sacrificing quality standards.
- Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
- Provide assistance to the Building Manager in managing all administrative functions, security issues and facility services and any other administrative functions as deemed by Client.
- Prepares scheduled and periodic reports of facility usage, maintenance, and condition.
- Handling and maintaining British Safety Council Files for periodic audits.
- Responsible for Pest Control and Waste Management of the premises.
Housekeeping Executive
Roseate Hotels & Resorts
03.2016 - 02.2023
- Designed all housekeeping policies and procedures according to required standards and scheduled all rotational duties for staff.
- Supervised housekeeping and laundry facilities.
- Identified opportunities for continuous improvement through regular review of industry trends, competitor offerings, and guest feedback analysis.
- Collaborated with management to develop and implement innovative strategies for improving departmental performance.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and organization throughout the hotel.
- Conducted regular inspections of guest rooms and public areas, addressing issues promptly to maintain a pristine environment.
- Proactively addressed maintenance issues by coordinating closely with engineering teams, minimizing downtime in affected areas or rooms during repairs or upgrades while ensuring minimal disruption to guests'' stay experiences.
Housekeeping Supervisor
Taj Hotels, Resorts and Palaces
09.2014 - 01.2016
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Host
ITC Hotels
06.2013 - 08.2014
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma -
IGNOU
NEW DELHI02-2023
Bachelor of Science - Hospitality Administration And Management
IHM CHENNAI
CHENNAI03-2013
High School - COMMERCE
MANAV STHALI SCHOOL
New Delhi, India03-2010
Skills
- Health and safety
- Scheduling staff
- Sanitation standards
- Room inspections
- Vendor Management
- Compliances
- Waste Management
- Facade Management
- Housekeeping Management
- Horticulture
- Cafeteria
Timeline
Assistant Housekeeping Manager
JLL, Jones Lang LaSalle
11.2024 - Current
Housekeeping Executive
Roseate Hotels & Resorts
03.2016 - 02.2023
Housekeeping Supervisor
Taj Hotels, Resorts and Palaces
09.2014 - 01.2016
Host
ITC Hotels
06.2013 - 08.2014
High School Diploma -
IGNOU
Bachelor of Science - Hospitality Administration And Management
IHM CHENNAI
High School - COMMERCE
MANAV STHALI SCHOOL
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