Rushiraj Jani
Deputy Manager-Branch Head (Service & Projects)
Jamnagar
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Deputy Manager-Branch Head (Service & projects)
Elcome Integrated Systems Pvt Ltd
07.2024 - Current
- Responsible for organizing all customer support requests, coordinating with engineers and coordinators, and occasionally acting as a go-between to meet client expectations.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Responsible for meeting sales and service objectives established by management, accomplishing 100% of targets over the past five years in a row.
- Ensuring the presence of the engineer, making and submitting quotes, obtaining work confirmation following discussions, and then arranging the spare parts for service are all steps in the coordination of the job.
Assistant Manager (Service & projects)
Elcome Integrated Systems Pvt Ltd
04.2022 - 06.2025
- Daily coordination and follow-up with the customer, engineers, and agents, as well as early assistance to the client, to enable proper quoting to prevent pointless conflicts at a later stage.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Service Co-Ordinator (Service)
Elcome Integrated Systems Pvt Ltd
01.2017 - 03.2022
- Processing of client inquiries received via email and phone, as well as consultation with consumers regarding queries concerning sales and services.
- Make sure the client is billed on time, works with the account team, and gives all the documents needed.
- Prepared reports on service performance metrics and key indicators for management review.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
Sr. Service Engineer (Service)
Elcome Integrated Systems Pvt Ltd
05.2010 - 01.2017
- Have experience with a range of automation, communication, and navigation systems. A wide variety of products and brands, such as Raytheon, JRC, Furuno, Cobham, Skipper, Noris Automation, etc!
- Primarily engaged in new shipbuilding projects and defence projects for the Indian Navy and Coast Guard!
- The National Automatic Identification System (NAIS) project was completed successfully (Client: DGLL & Ministry of Shipping, India)
- To provide engineers complete technical and administrative assistance while they attend commercial ships for a variety of navigation and communication system problems.
- Contact: Mr. Sandhir Jha, Deputy Manager (Service) - (Mob) +91-9833254077
Education
MBA - Operations Management
IGNOU
Bhavnagar, India 12.2011 - 12.2013
Bachelor of Engineering (B.E) - Electronics And Communications Engineering
Bhavnagar University
Bhavnagar, India 06.2005 - 06.2009
Skills
Inventory Management
Technical Support
Customer Support
Requirement Analysis
Cost analysis and savings
Sales and marketing
Sales strategies
Decision-making capacity
Customer relations
Project management
Customer service
Strategic planning
Interests
Reading
Volunteering and community involvement
Travelling
Charity work
Conferences Courses
- Raytheon Anschutz Gyro system STD 22 and 22NX & STD30M, 2023-08-01, Present, Raytheon Anschutz OEM
- GMDSS GOC (UK) Radio surveyor course, 2015-11-01, Present, GMDSS GOC(UK)
- Netwave Rutter G2/G3 VDR training, 2016-06-01, 2022-06-30, Netwave Rutter, Netherlands
- JRC JCY 1700/1800/1900 VDR training, 2021-11-01, 2023-11-30, Japan Radio Company, Netherlands
- Danelec DM100/200/300 VDR & ECDIS training, 2019-06-01, 2022-06-30, Danelec Marine, Denmark
- Cobham Sailor 6000 GMDSS training, 2023-08-01, Present, Cobham Sailor, Singapore
- Marlink/Cobham/Intellian Ku/C/Ka VSAT training, 2022-07-01, Present, Marlink, Singapore
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Increased Annual revenue 10% through implementation of strategic initiatives.
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
Timeline
Deputy Manager-Branch Head (Service & projects)
Elcome Integrated Systems Pvt Ltd
07.2024 - Current
Assistant Manager (Service & projects)
Elcome Integrated Systems Pvt Ltd
04.2022 - 06.2025
Service Co-Ordinator (Service)
Elcome Integrated Systems Pvt Ltd
01.2017 - 03.2022
MBA - Operations Management
IGNOU
12.2011 - 12.2013
Sr. Service Engineer (Service)
Elcome Integrated Systems Pvt Ltd
05.2010 - 01.2017
Bachelor of Engineering (B.E) - Electronics And Communications Engineering
Bhavnagar University
06.2005 - 06.2009