Rushi Varma Lakkamraju
Hyderabad
Summary
Seasoned Travel & Ticketing Consultant from Travel Start, adept in reservation management and demonstrating strong interpersonal skills. Expert in Amadeus & Sabre, efficiently resolved chargebacks and enhanced customer satisfaction. Proven track record in streamlining ticketing processes, significantly improving operational efficiency.
Overview
8
8
years of professional experience
Work History
Travel & Ticketing Consultant
Travel Start
Hyderabad
08.2023 - 03.2024
- Professional expertise in dealing with ticketing platforms such as Amadeus, Sabre, and Worldspan.
- Interacted with clients to determine their needs and preferences regarding ticketing solutions.
- Maintained accurate records of all payments received from customers or other sources.
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Facilitated communication between various departments within the organization regarding questions about tickets, or upcoming reservations.
- Responded promptly to inquiries from customers via email, telephone, or social media channels.
Travel & Ticketing Process Associate
Indian Eagle
Hyderabad
06.2016 - 03.2022
- Conveying the client requirements to the team with regard to the process.
- Verifying the business transactions done according to the company's internal policies.
- Resolve ticketing queries by using platforms such as Amadeus & Sabre
- Addressing chargeback concerns raised by the customer and resolving them in line with the company's policies.
- Working on change of dates and cancellation requests in line with internal policies.
Education
BBA - Marketing
Gandikota Business School
Hyderabad06-2013
Skills
- Reservation management
- Complaint handling
- Refund & Chargeback processing
- Strong interpersonal skills
- Proficiency in Amadeus & Sabre
Timeline
Travel & Ticketing Consultant
Travel Start
08.2023 - 03.2024
Travel & Ticketing Process Associate
Indian Eagle
06.2016 - 03.2022
BBA - Marketing
Gandikota Business School
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