Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Rushni Dutta

Business Analyst

Summary

To pursue a career that will provide an opportunity to expose my skills and creativity and upgrade my knowledge at each stage, for the development of the organization. SUMMARY Having 5.8 years of experience as Business Analyst in IT and Telecom Domain. Currently working as Senior Business Analyst with CGI. [CERTIFIED SAFE AGILE] Acts as a liaison between project team and technical development team. Expertise in gathering, analyzing, visual designing and documenting business requirements and developing Business Requirement Documents and Functional Requirement Specifications. Expertise in writing Effective Acceptance Criteria, User Stories & leading the AGILE TEAM. Efficiency in Preparing Traceability Metrics. Good knowledge in database SQL queries. Apprehensive knowledge of Software Development Life cycle (SDLC)-AGILE METHODOLOGY having throughout understanding of various phases like Requirements, Analysis, Design, Development and Testing. Single point of contact between Project Management and appropriate IT groups from solution planning, sizing, to fulfillment. Approachable and vibrant personality and excellent presentation skills, ability to convey complex explanations in simpler terms. Excellent Team player and Quick learner, People focused & Decision Making. Excellent fluency in spoken & written communications with appropriate email/phone/conversation etiquettes.

Overview

11
11
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Senior Business Analyst

CGI
Bengaluru
06.2021 - Current
  • Client – Bell
  • Project Domain – Telecom
  • Project Description –
  • COM : Bell Residential Services (BRS) Customer Order Management System (COM) that receives Telecom Customer Orders from different ordering channels and orchestrates them to the provisioning and billing systems
  • COM manages the life cycle of the orders in terms of creation, revision and cancellation
  • COM manages the milestones with the order status feed received from the provisioning and billing systems
  • COM contributes for billing/profile management by sending the product and customer billing profile data to billing systems
  • Roles and Responsibilities:
  • Involved in projects across COM
  • Involved in leading a AGILE Team
  • Work with architects on business case development and project plan
  • Leading the daily scrum meetings, scrum retrospective meetings and set the priorities for the team
  • Work on Agile methodology for feature delivery
  • Program and Project management responsibilities, including client communication, schedule and story points management/tracking, prioritization, and presentation of deliverables
  • Coordinating and assisting with user acceptance testing sessions
  • Provide consulting input and review of artifacts for Testing Phases, per the Test Approach of the project
  • Involved in performing final test results validation before moving the feature to acceptance
  • Conducts problem analysis as needed
  • Prepare ad-hoc analysis and participate in special projects where required
  • Work and coordinate cross-functionally with both operational and support groups to facilitate issue resolution.

Business Analyst/System Engineer

IBM India Pvt. Ltd
Bengaluru
03.2018 - 06.2021
  • Client – AT&T
  • Project Domain – Telecom
  • Project Description –
  • GIOM: GIOM (Global Integrated Order Manager) is AT&T’s one stop business portal ordering system to order various services like AVPN, BVoIP, Data, FR, ATM and Networks services at one place
  • It provides the basic functionality to order new services, modify an existing service, disconnecting an existing service
  • GIOM is a Multi–tier system that comprises Presentation, Business logic, Interface and Database layers
  • BVOIP is one service in the GIOM which enable users to order BVOIP service
  • Roles and Responsibilities: The Business Analyst role gives me an opportunity to deal with the clients across the world and hence the global exposure
  • Involved in projects across BVOIP service
  • Involved in the PIF Project initiation Forum of the projects from AT&T
  • Involved in the analysis of the impacts of the project and submitting the estimation cost effort and the function point accordingly
  • Involved in reviewing the business requirements and system specification requirements from the client and synchronizing with the existing legacy requirements
  • Placing orders for BVOIP and checking the logs and database to understand the existing flow and analyzing to design the new requirements in the existing system flow
  • Involved in the onsite phone calls with clients to understand the client requirement and needs
  • Designing and developing High Level Design and Application Interface Design documents as deliverables to be reviewed with developers, testing team and client
  • Preparing screen prototype and database design to review with the clients to ensure the client needs and requirements
  • Reviewing the Application design to ensure the algorithm and architecture meets the business and works according to the High level design
  • Responsible for providing training of modules to new members and laying guidelines for the team member to understand module and perform with quality deliverables
  • Supporting both Development and Testing team in understanding the business requirements and the importance
  • Reviewing the Test case documents to ensure the quality and the business needs and to check if the test cases are in sync with the High level design
  • End to End Data Modelling
  • Good exposure to BPM
  • Working on Production issues
  • Depth Analysis on Production Tickets
  • Providing the Work Around steps.

Technical Business Analyst

BeWo Technologies Pvt Ltd
Bengaluru
03.2017 - 01.2018
  • S ( Product Based)
  • Project Name – POS
  • Project Domain – Android (Billing Application)
  • Roles and Responsibilities:
  • Capturing requirements on the user interface, including usability requirements
  • Building user-interface prototypes
  • Reviewing and providing the appropriate feedback on the final implementation of the user interface, as created by other developers; that is, designers and implementers
  • Follow the product and make requested changes and corrections throughout the life of the product
  • Conceptualize original ideas that bring simplicity and user friendliness to complex design roadblocks
  • Ability to solve problems creatively and effectively
  • Act as a liaison between technical and business teams
  • Working on different documentation like FRD, BRD
  • Involving in Project management process.

Technical Business Analyst

Elogic Soft
Kolkata
12.2014 - 10.2016
  • S
  • Project Name–E-Commerce, Mobile applications
  • Client – US based client
  • Project Domain– E-Commerce, Android, iOS
  • Team Size– 8
  • Project Name – Static and Dynamic Website Designs - 6 projects
  • Clients – Both Domestic and International
  • Project Domain –Web development & Mobile applications
  • Team Size–8
  • Roles and Responsibilities:
  • Involve in creating and analyzing functional requirements and translate them into use cases
  • Working on Software Development Life Cycle (SDLC) methodologies AGILE - Scrum
  • Expertise in Gap Analysis, gathering, analyzing and documenting business requirements and developing Business Requirement Documents and Functional Requirement Specifications
  • Reviews data, problems, and workload for feedback to application
  • Participated in UAT testing to make sure that all the Business requirements are captured while application development before passing to the users for testing
  • Involved in preparing wireframes and Mock ups using Axure 7.0 and Balsamiq
  • Basic working on SQL queries
  • Manage change requirements
  • Involved in preparing NDA document
  • Provided end to end support to development team till the completion of the project
  • Translating user scenarios into functional requirements, test scenarios, test cases and Requirements Traceability Matrix
  • Participated in Smoke Testing, Functionality Testing and User Acceptance Testing
  • Experience in proposal writing, quotation, Documentation, User manual Guide, Case Study
  • Conducted the project meetings successfully by coordinating all users, technical staff and support personnel.

Executive/ Research Analyst

Doodleblue Innovation
Chennai
06.2013 - 10.2014
  • Analysis the client requirement and provide the quick proposal which includes cost, time line and scope of the project
  • Having experience to prepare Wireframe for web development using tools like Axure 7.0
  • Having experience in presales and Bidding in various channels like Elance.com, Guru.com, and Freelancer.com
  • Was responsible for generating new leads by email marketing, Online marketing research, Social networks, Bidding, Campaign management
  • Involved in Social Media Optimization for different projects
  • Maintained CRM in daily basis.

Education

Bachelor of Technology - Bio

Bharath Engineering College, Deemed University
01.2008 - 01.2012

Skills

TECHNICAL SKILLSundefined

Timeline

Senior Business Analyst

CGI
06.2021 - Current

Business Analyst/System Engineer

IBM India Pvt. Ltd
03.2018 - 06.2021

Technical Business Analyst

BeWo Technologies Pvt Ltd
03.2017 - 01.2018

Technical Business Analyst

Elogic Soft
12.2014 - 10.2016

Executive/ Research Analyst

Doodleblue Innovation
06.2013 - 10.2014

Bachelor of Technology - Bio

Bharath Engineering College, Deemed University
01.2008 - 01.2012

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Rushni DuttaBusiness Analyst