Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rusmi Dahir

Rusmi Dahir

Irinjalakuda

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

8
8
years of professional experience

Work History

Store Manager

Reliance retail Ltd.
Thrissur
05.2023 - 06.2024
  • Formed and sustained strategic relationships with clients.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Updated and maintained store signage and displays.
  • Organized promotional events to increase product awareness.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • E-commerce mangement, delivery SLA and Fulfilment.

Store Manager

Centreal Bazaar
Thrissur
02.2022 - 03.2023
  • Formed and sustained strategic relationships with clients.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

Store Manager

Chembakassery Hypermarket
Irinjalakuda
03.2018 - 01.2022
  • Implemented efficient systems for tracking stock movement.
  • Monitored inventory levels and placed orders to restock shelves.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Purchase mangement

Floor Manager

Navaratna Hypermarket
Irinjalakuda
03.2016 - 02.2018
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Performed quality assurance procedures to deliver products and services that met standard grade.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Purchase management

Education

Bachelor of Arts - Economics

Calicut University
Thrissur
04-2015

Higher Secondary - Humanities

Higher Secondary
Thrissur
03-2011

Secondary Level,SSLC -

Secondary Level
Thrissur
03-2009

Some College (No Degree) - Diploma in Indian And Foreign Accounting

Diploma in Indian And Foreign Accounting
Thrissur

Skills

  • Budget management
  • Inventory control
  • Visual merchandising
  • E-commerce management
  • Sales analysis
  • Customer service
  • Team building
  • Employee training
  • Relationship building
  • Problem solving
  • Cash handling
  • Process improvement
  • Revenue generation
  • Personnel development
  • Staff supervision
  • Recruitment and hiring
  • Store opening and closing
  • Team building and leadership
  • Sales strategies
  • Employee supervision and motivation
  • Order management
  • Software (SAP, infi,Nav)
  • MS-office

Languages

English
Upper Intermediate
B2
Malayalam
Proficient
C2
Hindi
Elementary
A2

Timeline

Store Manager

Reliance retail Ltd.
05.2023 - 06.2024

Store Manager

Centreal Bazaar
02.2022 - 03.2023

Store Manager

Chembakassery Hypermarket
03.2018 - 01.2022

Floor Manager

Navaratna Hypermarket
03.2016 - 02.2018

Bachelor of Arts - Economics

Calicut University

Higher Secondary - Humanities

Higher Secondary

Secondary Level,SSLC -

Secondary Level

Some College (No Degree) - Diploma in Indian And Foreign Accounting

Diploma in Indian And Foreign Accounting

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Rusmi Dahir