Russell Dsouza

• Delivered best-in-class retail experience by understanding customer needs and providing tailored, value-added solutions that enhanced overall satisfaction and loyalty.
• Successfully promoted Rogers, Fido & Chatr brands, including upselling Rogers Mastercard, resulting in higher brand adoption and improved store revenue.
• Trained and guided retail associates in delivering superior customer service and enhancing team productivity.
• Represented the company at community events and local business outreach programs, strengthening brand visibility and driving engagement with small businesses.
• Operated with agility in a fast-paced, ever-changing sales environment, consistently meeting and exceeding monthly sales and performance targets.
• Oversaw store inventory management, ensuring accurate stock levels, timely replenishment, and smooth daily operations.
• Prepared weekly team schedules to optimize workforce efficiency and maintain service excellence.
• Conducted interviews and onboarding of new candidates, contributing to team development and maintaining a high-performing workforce.

• Customer service, client engagement and Selling internet plan and wifi plan to Time management.
• Communicated product features, advantages, and benefits to customers.
• Developed and maintained strong customer relationships and networks within designated sales territory.
• Adapted to and remained flexible in changing, fast-paced work environment.
• Resolved issues and discrepancies related to orders or deliveries, maintaining a high level of customer satisfaction.

Internet of Things, Microprocessor, Microcontroller.

• Steam Boilers, ELECTRONIC CONTROL UNIT(ECU).