Summary
Overview
Work History
Education
Skills
LANGUAGES
Achievements
Peojects
Hobbies and Interests
Timeline
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Rustam Kumar

Rustam Kumar

New Delhi

Summary

Dynamic Senior Customer Support Associate with over 3.5 years of experience delivering exceptional service in fast-paced environments. Proficient in managing complex inquiries and adept at utilizing Amadeus and GAL systems to enhance customer satisfaction. Skilled in training and mentoring team members, fostering a collaborative atmosphere that drives performance and process improvement.

Overview

7
7
years of professional experience

Work History

Senior Customer Support Associate

I-Energizer Pvt. Ltd.
10.2021 - Current
  • Provide exceptional customer support for Make My Trip process, addressing complex inquiries with accurate solutions.
  • Utilize Amadeus and GAL systems to efficiently manage bookings and resolve customer issues.
  • Train new team members on product knowledge and system commands to enhance team performance.
  • Collaborate with cross-functional teams to improve service delivery and customer satisfaction.
  • Analyze customer feedback to identify opportunities for process improvements.

Quality Engineer

Riviera Electronic
06.2018 - 07.2020
  • Designed and tested electronic components including diodes, transistors, and capacitors.
  • Conducted quality checks on electronic equipment, enhancing reliability of 1 amp and 2 amp PCB mobile phone chargers.
  • Developed testing protocols for integrated circuits and other electronic devices.
  • Collaborated with cross-functional teams to improve product performance and customer satisfaction.
  • Trained junior engineers in best practices for electronic testing and quality assurance.

Education

M.tech - ECE

Guru Gobind Singh Indraprastha University
New Delhi
05.2018

B.Tech - ECE

Sharda University
Noida
05.2014

Skills

  • Quick Customer Handling
  • Experience with Amadeus & GAL
  • Knowledge about Amadeus & GAL Commands

LANGUAGES

English Fluent
Hindi Native

Achievements

  • Recognized as Star Performer for outstanding performance in 2024.

Peojects

Traffic officer:

I have designed and implemented an arbiter module, functioning like a traffic controller within a computer system, to resolve access conflicts among multiple users. The arbiter efficiently manages simultaneous data access requests from four users, ensuring orderly and conflict-free access based on defined priority or fairness protocols.


Temperature Measurement:

Temperature Measurement using LM-35 Sensor

Hobbies and Interests

Sports, Study, Current Affairs

Timeline

Senior Customer Support Associate

I-Energizer Pvt. Ltd.
10.2021 - Current

Quality Engineer

Riviera Electronic
06.2018 - 07.2020

M.tech - ECE

Guru Gobind Singh Indraprastha University

B.Tech - ECE

Sharda University
Rustam Kumar