Ruta Khalsa
Pune
Summary
Aim to be associated with a progressive organization which offers an excellent atmosphere to prove myself by utilizing all technical knowledge into practice and profit myself with experience and valuable knowledge for the development and growth of the organization. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
12
12
years of professional experience
Work History
Account Support and MIS Work
Saraswati Sales Corporation
03.2023 - 05.2024
- Monitored daily system performance to ensure that any errors are addressed quickly.
- Identified opportunities for improvement in existing processes used for managing accounts.
- Researched, identified, and resolved client problems in a timely manner.
- Collaborated with other teams within the organization to resolve complex customer issues.
- Created and maintained accurate records of customer interactions and transactions.
- Processed payments for products or services using the appropriate payment systems.
- Provided technical assistance to customers as needed when dealing with account issues.
- Responded promptly to customer emails and other forms of communication.
- Maintained accurate records of all customer interactions, transactions, inquiries, and complaints.
- Updated existing documentation related to account support operations on a regular basis.
- Performed data entry tasks related to customer accounts into various databases.
- Analyzed customer accounts to identify discrepancies or potential fraud.
- Generated reports on account activity for management review purposes.
- Assisted customers with product orders, returns, exchanges and refunds.
Customer Services executive for USA base Company
Michelle Global Services LLP
10.2019 - 12.2022
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Led initiatives to improve customer service levels throughout organization.
- Established relationships with key partners and vendors to ensure successful project outcomes.
- Created reports summarizing progress against organizational goals and objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Partner’s and Customers Services and Account support relation executive
Ani Technologic Pvt ltd (Ola Cabs)
04.2017 - 12.2017
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Established relationships with key partners and vendors to ensure successful project outcomes.
- Conducted market research and analysis to identify potential business opportunities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Customer Service Associate
Tata Consultancy Services
12.2015 - 11.2016
- Provided information about products and services available to customers.
- Maintained knowledge of current sales promotions and new product releases.
- Provided product recommendations based on customer needs.
- Suggested product solutions based on individual customer needs.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Cashier and Account support
B.U.Bhandari Honda Company
06.2014 - 11.2015
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Followed company security procedures for handling large sums of money.
Teacher and Administration
Jolly Stars Prep School and Activity Centre
12.2011 - 08.2013
- Maintained a safe and orderly learning environment for all students.
- Utilized technology-based learning tools to enhance classroom instruction.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Organized parent conferences throughout the year to discuss student progress.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
Education
HSC -
S.V. Union School & Jr. College
01.2009
SSC -
S.M Choksey School
01.2007
Skills
- Good Communication
- Quick Learner
- MS Word
- MS Excel (Vlookup, Pivot)
- CRM System
- Customer Satisfaction
- Escalation management
- Customer Retention Strategies
- Sales Support
- Client Relationship Building
- Order Processing
- Customer Service
- Account Management
- Data Management
- Customer Relationship Management (CRM)
- Report creation
- Inbound and Outbound Calling
- MS Office
Personal Information
Date of Birth: 08/17/90
Languages
- English
- Hindi
- Marathi
- Gujarati
Disclaimer
I hereby declare that all the information provided in this resume is true and accurate to the best of my knowledge.
Languages
English
First Language
Hindi
Elementary (A2)
A2
Marathi
Elementary (A2)
A2
Gujarati
Elementary (A2)
A2
Timeline
Account Support and MIS Work
Saraswati Sales Corporation
03.2023 - 05.2024
Customer Services executive for USA base Company
Michelle Global Services LLP
10.2019 - 12.2022
Partner’s and Customers Services and Account support relation executive
Ani Technologic Pvt ltd (Ola Cabs)
04.2017 - 12.2017
Customer Service Associate
Tata Consultancy Services
12.2015 - 11.2016
Cashier and Account support
B.U.Bhandari Honda Company
06.2014 - 11.2015
Teacher and Administration
Jolly Stars Prep School and Activity Centre
12.2011 - 08.2013
HSC -
S.V. Union School & Jr. College
SSC -
S.M Choksey School
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