RUTESH REDKAR

• Ownership of Production Management functions of all application under ICG PM under TTS APAC IC.
• Primary focus on ensuring day-to-day support and stability, availability for 90 + applications across 14 countries.
• Provide day to day operational leadership across all countries.
• Collaborate with country specific flows with business, product, OPS, regional/global tech teams, SA, etc.
• Lead our client experience improvements, service improvements goals, TOIL reduction, automation, continuous improvement & productivity goals.
• Collaborate with Global TTS functional leads to drive forward TTS support strategy across several key factors like service quality, response time, DEI, talent retention, etc.
• Focus on elimination of redundant work via shift left, automation.
• Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
• May mentor or provide guidance for junior team members
• Govern and lead workforce in India.
• Senior stake holder management.
• Risk and Control management.
• Executive responsibilities for internal and external audits including Regulatory.
• Senior point of contact for Regulatory engagements and deliverables.
• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Demonstrated proficient leadership skills to motivate employees and build competent teams.
• Established performance goals for team outlined processes for achievement.
• Created succession plans to provide continuity of operations during leadership transitions.

Special Achievements

• Onboarding 6 ASEAN country to production support model.
• Smooth function of business for Australia InCountry post LD1 as part of GCG divestiture.
• 24*7 payments onboarding as part of BI-FAST implementation for Indonesia.
• 24*7 payments onboarding for RTGS payments and receivables implementation for India.
• 365 payments onboarding for NACH payments in India.
• One Clearing Grid for Check Clearing in India.

• Led team of 10 skilled individuals on various across India Cluster (India, Bangladesh, and Sri Lanka).
• Managed and Supported Applications ranging from payment getaways to imaging workflows to statement delivery systems.
• Stake communications, Stability meetings, on a monthly basis
• Leads root cause analysis and problem management for complex problems to address underlying technical issues.
• Lead production readiness reviews for new releases and validate the supportability of changes prior to introduction into production
• Recommends technical solutions on application problems
• Performs periodic tests of disaster recovery processes.
• Leads major incident management calls for resolution of high priority incidents
• Identified opportunities to improve business process flows and productivity.
• Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.

Special Achievements

• 24*7 payments onboarding as part of UPI implementation for India.
• 24*7 payments onboarding for NEFT payments and receivables implementation for India.
• MTP reduction 60 % across TTS APAC local country business.

• Support the day-to-day IT operations of applications, ensuring stability effectively and efficiently.
• Performs complex troubleshooting as a subject matter expert in one or more applications.
• Collaborates with business and application development stakeholders for bug fixes, enhancements, deliverables pre & post testing and related checkouts in Production environment.
• Maintains and supports moderately complex applications.
• Works to ensure appropriate monitoring and alerting setup.
• Monitors changes to applications and their operating environment.
• Continuity of business planning along with App Leads and SA
• Reviews and develops updates of contingency documentation and processes.
• May review and execute Change Management scripts
• Contributes to the achievement of area objectives
• Appraising team performance.

• Decreased in-house production issues by establishing and coordinating sub-contracting and outsourcing requirements and processes.
• Created engineering documentation for manufacturing processes, equipment specifications and change notices.
• Performed root cause analysis and implemented corrective actions.
• Determined root causes of failures and recommended changes in designs, tolerances or processing methods.
• Investigated and proposed corrective actions for quality issues.