RUTESH REDKAR

• Led cross-functional teams to develop and implement strategic business initiatives.
• Streamlined operational processes to enhance efficiency and reduce costs across departments.
• Mentored senior leadership, fostering professional development and succession planning within the organization.
• Analyzed market trends to identify growth opportunities and inform strategic decision-making.
• Established key performance indicators to drive accountability and measure departmental success.
• Collaborated with stakeholders to align resources with strategic objectives for optimal project execution.
• Facilitated change management initiatives to support organizational transformation and cultural alignment.
• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
• Championed innovation by encouraging cross-functional teams to pursue creative solutions to complex challenges.
• Established a culture of continuous improvement, leading by example to drive operational excellence across the organization.
• Enhanced company performance by implementing new strategies and streamlining operations.
• Identified opportunities to improve business process flows and productivity.
• Strengthened relationships with key stakeholders, fostering trust and collaboration across the organization.
• Developed, coached and provided feedback to top-performing teams using strong leadership and analytical thinking skills.
• Provided strong leadership to enhance team productivity and morale.
• Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
• Evaluated hiring, firing, and promotions requests.

• Ownership of Production Management functions of all application under ICG PM under TTS APAC IC.
• Primary focus on ensuring day-to-day support and stability, availability for 90 + applications across 14 countries.
• Provide day to day operational leadership across all countries.
• Collaborate with country specific flows with business, product, OPS, regional/global tech teams, SA, etc.
• Lead our client experience improvements, service improvements goals, TOIL reduction, automation, continuous improvement & productivity goals.
• Collaborate with Global TTS functional leads to drive forward TTS support strategy across several key factors like service quality, response time, DEI, talent retention, etc.
• Focus on elimination of redundant work via shift left, automation.
• Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
• May mentor or provide guidance for junior team members
• Govern and lead workforce in India.
• Senior stake holder management.
• Risk and Control management.
• Executive responsibilities for internal and external audits including Regulatory.
• Senior point of contact for Regulatory engagements and deliverables.
• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Demonstrated proficient leadership skills to motivate employees and build competent teams.
• Established performance goals for team outlined processes for achievement.
• Created succession plans to provide continuity of operations during leadership transitions.

Special Achievements

• Onboarding 6 ASEAN country to production support model.
• Smooth function of business for Australia InCountry post LD1 as part of GCG divestiture.
• 24*7 payments onboarding as part of BI-FAST implementation for Indonesia.
• 24*7 payments onboarding for RTGS payments and receivables implementation for India.
• 365 payments onboarding for NACH payments in India.
• One Clearing Grid for Check Clearing in India.

• Led team of 10 skilled individuals on various across India Cluster (India, Bangladesh, and Sri Lanka).
• Managed and Supported Applications ranging from payment getaways to imaging workflows to statement delivery systems.
• Stake communications, Stability meetings, on a monthly basis
• Leads root cause analysis and problem management for complex problems to address underlying technical issues.
• Lead production readiness reviews for new releases and validate the supportability of changes prior to introduction into production
• Recommends technical solutions on application problems
• Performs periodic tests of disaster recovery processes.
• Leads major incident management calls for resolution of high priority incidents
• Identified opportunities to improve business process flows and productivity.
• Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.

Special Achievements

• 24*7 payments onboarding as part of UPI implementation for India.
• 24*7 payments onboarding for NEFT payments and receivables implementation for India.
• MTP reduction 60 % across TTS APAC local country business.

• Support the day-to-day IT operations of applications, ensuring stability effectively and efficiently.
• Performs complex troubleshooting as a subject matter expert in one or more applications.
• Collaborates with business and application development stakeholders for bug fixes, enhancements, deliverables pre & post testing and related checkouts in Production environment.
• Maintains and supports moderately complex applications.
• Works to ensure appropriate monitoring and alerting setup.
• Monitors changes to applications and their operating environment.
• Continuity of business planning along with App Leads and SA
• Reviews and develops updates of contingency documentation and processes.
• May review and execute Change Management scripts
• Contributes to the achievement of area objectives
• Appraising team performance.

• Decreased in-house production issues by establishing and coordinating sub-contracting and outsourcing requirements and processes.
• Created engineering documentation for manufacturing processes, equipment specifications and change notices.
• Performed root cause analysis and implemented corrective actions.
• Determined root causes of failures and recommended changes in designs, tolerances or processing methods.
• Investigated and proposed corrective actions for quality issues.