RUTH FRASER
Bengaluru
Summary
Versatile professional with expertise in Advanced American Montessori, Hotel Management, and Tourism Management. Enhanced skills through part-time roles during a career break, offering fresh perspectives. Returning to the workforce with a commitment to continuous learning and a strong work ethic. Diverse experience and adaptability ensure meaningful contributions in dynamic environments.
Overview
22
22
years of professional experience
Work History
Guest Relations Manager
BNB Hospitality PVt LTD
Bangalore
05.2023 - Current
- Resolved guest inquiries and concerns promptly, enhancing overall satisfaction.
- Developed strong relationships with repeat guests to improve service experience.
- Trained staff on hospitality standards and guest service protocols.
- Implemented feedback systems to collect valuable guest opinions on services.
- Organized special requests and arrangements for guests during stays.
- Monitored online reviews, addressing negative feedback with professionalism.
- Assisted in event planning to promote hotel services and attract new guests.
- Facilitated guest feedback surveys to identify improvement areas in customer service.
Banquet Manager
Hennur Banaswadi cosmopolitan Club
Bangalore
03.2022 - 04.2023
- Coordinated banquet events from setup to teardown, ensuring seamless operations throughout.
- Managed staff schedules and assignments for optimal service delivery during events.
- Oversaw inventory management and procurement for catering supplies and equipment.
- Collaborated with chefs to create diverse menus tailored to guest preferences.
- Trained new employees on service standards and operational procedures.
- Communicated with clients to customize event details and promptly resolve concerns.
- Developed vendor relationships for reliable service and product sourcing.
- Monitored banquet operations to uphold quality service standards.
Entrepreneur in Cloud Kitchen
Kavya's Kitchen
Bangalore
02.2021 - 01.2023
- Created diverse recipes to expand menu offerings for local catering business.
- Managed daily operations to ensure seamless workflow processes.
- Developed marketing strategies to boost brand visibility and engage customers.
- Oversaw financial transactions and maintained precise accounting records.
- Trained staff to enhance service quality and operational efficiency.
- Coordinated inventory management to optimize stock levels and availability.
- Implemented customer feedback systems to improve service delivery.
- Resolved inquiries promptly to uphold high service standards.
Head of the Department
sprouts Montessori School
Bangalore
06.2017 - 05.2019
- Directed curriculum development to boost student engagement and learning outcomes.
- Oversaw daily operations, ensuring a nurturing and safe learning environment.
- Mentored teachers to elevate instructional practices and encourage professional growth.
- Coordinated parent-teacher meetings to strengthen school-community relationships.
- Established clear goals, objectives, and timelines for departmental success.
- Conducted regular team meetings to assess progress on various projects.
- Managed staff scheduling, workload allocation, and task delegation efficiently.
- Provided guidance on professional development opportunities to enhance employee skills.
Main Teacher
Kidzee School
chennai
04.2016 - 03.2017
- Developed and implemented engaging lesson plans tailored to diverse student needs.
- Utilized educational technology to create interactive learning experiences.
- Organized classroom activities that fostered teamwork and communication skills.
- Assessed student progress through regular evaluations and feedback sessions.
- Mentored junior teachers on effective classroom management techniques.
- Coordinated school events, promoting community involvement in education.
- Maintained a positive classroom environment that encouraged participation and respect.
- Communicated consistently with parents about student progress and behavioral issues.
Front Office Assistant
Shansi Pearl Park
chennai
08.2010 - 05.2014
- Managed front desk operations, ensuring exceptional customer service for all guests.
- Processed guest check-ins and check-outs efficiently to minimize wait times.
- Handled phone inquiries, directing calls to appropriate departments without delay.
- Maintained organized filing system for customer records and documents.
- Monitored customer accounts for overdue payments and discrepancies.
- Collaborated with team members to enhance office procedures and workflow efficiency.
- Fostered welcoming atmosphere by greeting guests and addressing individual needs.
- Supported administrative tasks, including data entry and invoice generation.
Room Service Order Taker
Hotel Green Park
chennai
05.2004 - 03.2006
- Processed guest room service orders with high efficiency.
- Maintained accurate daily records of all transactions and orders.
- Ensured timely delivery of food and beverages to guest rooms.
- Collaborated with kitchen staff to verify menu availability and changes.
- Assisted guests with inquiries about menu items and specials.
- Answered incoming calls promptly while providing excellent customer service.
- Communicated order status updates effectively between kitchen, front desk, and guests.
- Reviewed room service orders for accuracy before processing.
Education
Advanced Diploma in American Montessoriss - Montessori Training
Venkateshwara Institute of Teacher & Montessori Tr
Tamilnadu/India04-2009
Master of Arts - Tourism Management
Madurai Kamaraj University
Tamilnadu/India11-2006
Three Years Diploma in Hotel Management - Hotel Management And Catering Technology
VJP College of Hotel Management & Catering Tech
Tamilnadu/India04-2004
Skills
- Guest service and support
- Event coordination and planning
- Inventory control
- Staff training and development
- Feedback integration
- Customer relationship management
- Time management
- Problem solving
- Effective communication
- Attention to detail
- Team leadership
- Marketing strategy
- Quality assurance
- Customer service expert
- Menu planning
- Brand representation
- Hospitality industry
- Complaint handling
- Proficiency in hospitality systems
- Sales and upselling
- Superior organizational skills
- Food and beverage sales
- Hospitality best practices
- Guest satisfaction focus
- Hospitality and service industry background
- Guest complaint resolution
- Team member development
- Guest communication
- Guest inquiry resolution
Languages
English
Upper Intermediate (B2)
B2
Tamil
Native
Native
Hindi
Intermediate (B1)
B1
Affiliations
Cooking
Personal Details
- Born on 05/19/1982
- Living in Bangalore
- Married
Timeline
Guest Relations Manager
BNB Hospitality PVt LTD
05.2023 - Current
Banquet Manager
Hennur Banaswadi cosmopolitan Club
03.2022 - 04.2023
Entrepreneur in Cloud Kitchen
Kavya's Kitchen
02.2021 - 01.2023
Head of the Department
sprouts Montessori School
06.2017 - 05.2019
Main Teacher
Kidzee School
04.2016 - 03.2017
Front Office Assistant
Shansi Pearl Park
08.2010 - 05.2014
Room Service Order Taker
Hotel Green Park
05.2004 - 03.2006
Advanced Diploma in American Montessoriss - Montessori Training
Venkateshwara Institute of Teacher & Montessori Tr
Master of Arts - Tourism Management
Madurai Kamaraj University
Three Years Diploma in Hotel Management - Hotel Management And Catering Technology
VJP College of Hotel Management & Catering Tech