Ruth Kendrick
Schererville
Summary
Driven by a passion for development and excellence at White Castle Restaurant, I leveraged skills in Performance Assessment and empathetic Coaching Techniques to enhance team capabilities and performance. Recognized for elevating trainee success through practical training and fostering a culture of safety and efficiency, I significantly improved customer satisfaction and team productivity. I am a Passionate Trainer with extensive knowledge of customer service training and proven success working with brilliant team members. Devoted to long-lasting and comprehensive results for every client. Trained in the area of Customer service and Food service skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Trainer
White Castle Restaurant
01.2022 - Current
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
Team Member
White Castle Restaurant
01.2022 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted customers in selecting merchandise best suited to needs.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Supported new staff through a comprehensive onboarding process, ensuring a smooth transition into their roles.
- Improved customer satisfaction by quickly helping each person find desired items.
- Boosted team morale and productivity with recognition programs and constructive feedback.
- Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Associate of Science - Counseling For The Addition
Indiana Wesleyan University
Marion, IN12.2021
Skills
- Performance Assessment
- Coaching Techniques
- Training Needs Analysis
- Public Speaking
Accomplishments
- Achieved 100 % surveys by effectively helping with Friendliness.
Certification
- Cosmotology License - still active
- Certified Trainer, Whitecastle - 2022
Reading nobles
Reading Nobles relaxes me and puts me in a world of peace.
Timeline
Certified Trainer
White Castle Restaurant
01.2022 - Current
Team Member
White Castle Restaurant
01.2022 - Current
Associate of Science - Counseling For The Addition
Indiana Wesleyan University
Similar Profiles
Mary HollinsMary Hollins
Manager on Duty at White Castle RestaurantManager on Duty at White Castle Restaurant
Lyn'Navion MarshallLyn'Navion Marshall
Crew Member at White Castle RestaurantCrew Member at White Castle Restaurant
Kaila EldersKaila Elders
Crew Team Member at White Castle RestaurantCrew Team Member at White Castle Restaurant