Ruth Samson
Auckland
Summary
Results-driven Business Analyst with experience at Fletcher Building, skilled in data analysis and strategic thinking. Successfully improved business processes through gap analysis and collaboration, enhancing operational efficiency. Recognized for clear communication and problem-solving abilities, fostering strong relationships with internal customers to meet their needs effectively.
Overview
7
7
years of professional experience
Work History
Business Analyst
Fletcher Building
11.2024 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Identified patterns and trends in large data sets and provided actionable insights.
Customer Service Representative
Bunnings Warehouse
08.2018 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Master Of Computer And Information Science - Computer And Information Sciences
Auckland University of Technology
Auckland08.2019
Skills
- Data analysis
- Requirements gathering
- Team collaboration
- Microsoft Office Suite
- Negotiation
- Consulting
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Clear communication
- Strategic thinking
Timeline
Business Analyst
Fletcher Building
11.2024 - Current
Customer Service Representative
Bunnings Warehouse
08.2018 - 06.2020
Master Of Computer And Information Science - Computer And Information Sciences
Auckland University of Technology
Similar Profiles
Sheron AliSheron Ali
Data Engineer at Fletcher BuildingData Engineer at Fletcher Building
Agatha ChiuAgatha Chiu
PMO & Quality Assurance Manager at FLETCHER BUILDINGPMO & Quality Assurance Manager at FLETCHER BUILDING
Tim BroxhamTim Broxham
Executive General Manager (Director) at Stramit Building Products ( Fletcher Building)Executive General Manager (Director) at Stramit Building Products ( Fletcher Building)
Mohammed LukmaanMohammed Lukmaan
Labourer at Alliance Group Lorneville PlantLabourer at Alliance Group Lorneville Plant
Alex DuongAlex Duong
Logistics and Warehouse Manager at AmplifonLogistics and Warehouse Manager at Amplifon