RUTHVIK V
AML TRANSACTION MONITORING - QCO SPECIALIST
Bengaluru
Summary
Dedicated and detail-oriented Anti Money Laundering - Transaction Monitoring - QCO Specialist with a proven track record of selectively identifying and mitigating financial risks. Skilled in regulatory compliance, report analysis, and implementing client monitoring strategies. Passionate financial crime investigator with 4+ years of experience in AML sector and overall 6+ years of experience in maintaining the best relationship with clients across the globe by advocating with regards to their personal banking services, credit services and bank card security services. Skilled in taking leadership responsibilities to provide the best abilities in program management, interpersonal communication and administrative operations. Successful at training and mentoring team members to promote culture of collaboration and continuous improvement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
17
17
years of post-secondary education
Work History
QCO SPECIALIST - TRANSACTION MONIITORING (Correspondent Banking)
Standard Chartered Global Business Services
1 2023 - Current
- After employment with HSBC in the Transaction Monitoring Financial
Crime Concern profile. I was given the chance to work as a Specialist with Standard Chartered in Quality Control Operations for Transactions Monitoring Correspondent Banking Functions. - In the context of correspondent banking, this entails doing preliminary and advanced analysis on any alerted transactions pertaining to money laundering, politically exposed individuals, financing of terrorism, KYC (Know Your Customer) analysis, and customer internal and external searches.
- Evaluate cases worked on different levels of investigations fairly and provide necessary feedbacks or document an error in case of remediation.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Reviewed alerts and reports to ensure compliance with regulatory
requirements and internal policies. - Being an expert in the field will help you find process flaws and work with the appropriate department heads to resolve problems.
- Provide relevant examples on a platform that can be discussed to address the main problems and provide team members with learning opportunities.
AML TRANSACTION MONITORING ASSOCIATE - TMFCC
HSBC Electronic Data Processing India Pvt Ltd
06.2020 - 1 2023
- Worked under Transaction Monitoring Financial Crime Concern role for monitoring and conducting post transaction investigation analysis for the bank.
- Skilled in AML investigation procedures at Initial and Enhanced Analysis levels of any alerted scenarios for money laundering, politically exposed persons, terrorist financing, KYC analysis, customer internal and external searches until the associated risk is mitigated or request for more information.
- Utilized various tools to analyze data and identify red flags in transactional activities.
- Conducted thorough review of customer transactions for potential
suspicious activity. - Adhering to risk compliance procedures of Data Privacy and AML policies of the institution.
- Complete extensive due diligence investigations using public and private data bases in accordance with the Anti-Money Laundering (AML), BSA and other regulatory standards to assist business units and present operational and reputational risks.
- Evaluating transactions and customers relationships for red flags issues, escalates within AML work for further investigation and drafts Suspicious Activity Report (SAR) as appropriate.
- Well versed with Internal, External and RDC searches for enhanced level.
- Complying to meet the required RPH (rate per hour) Targets of the day as per the business requirements.
CUSTOMER SUPPORT OFFICER
Mphasis Ltd
11.2018 - 03.2020
- Worked under the prole of Customer Support Oficer for Banking process assisting clients in UK for Capital One Credit Cards
- Had very good experience of handling customers in credit card collections through calls emphasizing on understanding customer situation and advocating them with the best possible solution according to their financial situation through Inbound and Outbound calls.
- Provide personalized support to customers through active listening and
problem-solving techniques. - Collaborate with cross-functional teams to ensure customers receive
comprehensive and timely assistance. - Utilize strong communication skills to effectively explain product features and assist with technical issues.
CUSTOMER SUPPORT REPRESENTATIVE
Kesarinandan Techniques
11.2016 - 03.2018
- Kesarinandan Techniques was a start - up company that helped me work closely to the business management team helping with development of the company by training other team members and providing the service for clients up to the targeted SLA requirements for US Based Tech Process.
CUSTOMER SUPPORT REPRESENTATIVE
Orchestrate
01.2016 - 07.2016
- Orchestrate was also a small-scale start - up company that helped me start my profession with inbound call centre for US based clients with Tag Mobile process providing free phones for customers through US Government based on their eligibility.
Education
No Degree - Bachelor of Computer Application - Dropped Out
Presidency College
Bengaluru, Karnataka 05.2016 - Current
Intermediate Examination - PUC - undefined
MES BR Subba Rao PU College
Bengaluru, Karnataka 06.2012 - 05.2014
Secondary School Examination - ICSE - undefined
MES Kishore Kendra Public School
Bengaluru, Karnataka 06.2005 - 05.2012
Skills
Communication
Accomplishments
- Completed Training and On Job Training without delay or repetitions
- Scored the best percentage of 92% in certification after Training and On Job Training
- Met compliance requirements since the start of the job
- Fast learner in all Trainings
- One of the best Team players in meeting all the required targets each month
- Given responsibility to mentor and help team to have all the process updates
- Provided personalized support to customers through active listening and problem-solving techniques
- Managed high call volume in a fast-paced environment while maintaining professionalism
- Resolved customer inquiries and issues promptly and efficiently
- Collaborated with cross-functional teams to troubleshoot technical issues and enhance customer experience
Personal Information
- Date of Birth: 08/20/96
- Nationality: Indian
Languages
English
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Badminton
Advanced Badminton Player
Timeline
AML TRANSACTION MONITORING ASSOCIATE - TMFCC
HSBC Electronic Data Processing India Pvt Ltd
06.2020 - 1 2023
CUSTOMER SUPPORT OFFICER
Mphasis Ltd
11.2018 - 03.2020
CUSTOMER SUPPORT REPRESENTATIVE
Kesarinandan Techniques
11.2016 - 03.2018
No Degree - Bachelor of Computer Application - Dropped Out
Presidency College
05.2016 - Current
CUSTOMER SUPPORT REPRESENTATIVE
Orchestrate
01.2016 - 07.2016
Intermediate Examination - PUC - undefined
MES BR Subba Rao PU College
06.2012 - 05.2014
Secondary School Examination - ICSE - undefined
MES Kishore Kendra Public School
06.2005 - 05.2012
QCO SPECIALIST - TRANSACTION MONIITORING (Correspondent Banking)
Standard Chartered Global Business Services
1 2023 - Current
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