Rutuj Kawale
Engineer - IT Infrastructure
Pune
Summary
Result oriented and able to work independently as well as in teams. Monitoring and managing IT infrastructure (both physical and on Cloud platforms). Good Communication, Problem-solving, and analytical skills, along with the ability to multitask effectively under challenging conditions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Engineer 1
Clean Harbors India
01.2024 - Current
- Improved team productivity by providing technical guidance and mentoring junior engineers.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Design, implement, and maintain Azure infrastructure solutions.
Manage Active Directory and DNS services. - Collaborate with cross-functional teams to ensure smooth deployment and operation of cloud solutions.
- Troubleshoot and resolve technical issues in a timely manner.
Associate Trainee
Clean Harbors India
02.2023 - 12.2023
- Learned new materials, processes, and programs quickly.
- Shadowed senior team members to learn all related jobs and tasks.
- Office 365 Admin Center & Active Directory Services
- Responsible for User Account Management– Creating & Deleting User accounts, Password management in AD
- Responsible for working on Microsoft Admin Center (Microsoft Exchange) for Creation, updating, and disabling of User mailboxes as well as assigning Licenses
- Expertise in Office 365 Security & Compliance issues
- Responsible for different O365 DL operations (Creating, Updating & Deleting)
- Expertise in remote support on RDP, Lync, and Skype application, Citrix Workspace
- Expertise in M365 app configurations & troubleshooting Installing, Configuring, and Troubleshooting of Barcode Printers
- Worked on Windows AD authentication, and other services also on Azure AD Services like User & Group management, Intune, Networking, Device management, and MFA
- Worked on Sapphire ticketing tool for Incident & service requests & asks to resolve within SLA
- Making KB articles and documenting and tracking all received requests in the incident management system
- Skilled in developing and implementing IT policies and procedures that align with business objectives and regulatory requirements.
Senior Technical Process Executive
Infosys BPM Ltd.
09.2022 - 12.2022
- Worked in Access Management Team for Microsoft O365 Admin Centre & AD User management.
- Monitored key performance indicators, identifying trends and implementing corrective actions when necessary.
- Take ownership of customer issues reported and see problems through to resolution.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers.
- Ensure proper recording and closure of all issues.
- Prepare accurate and timely reports.
- Document knowledge in the form of knowledge base tech notes and articles.
- Follow the SLA for issues concerning the severity.
- Handling P1, P2 & P3 calls at the time of Network outages.
- Handling onboarding projects call calls new Projects are set up.
- Handling Pre-UAT (User Authentication Testing) calls for the new setup.
- Handling user daily related issues according to received tickets on the portal. (Service Now) within SLA.
- Managing Local Users and Groups, Files and Folders, and Desktop Settings.
- Working with Disk Management, Backup, and Restoring data.
- Managing the Inventory of Desktops, servers, printers & servers.
- Handling user issues remotely on Skype for Business and Microsoft Teams.
- Join the Cisco Webex meeting for troubleshooting network L1 issues on the ground level.
- Installation of Office 365, and Office 2016 and resolved issue-related outlook.
- Installation & troubleshooting on Antivirus like Symantec Endpoint Protection.
- Installation & troubleshooting of VPN software (Global Protect VPN, Cisco any connect). Provide the onsite & offshore support for VPN (L1) System level support.
- Configured SSO and assigning static IP using solar winds.
- Configuration & troubleshooting of local & network printer.
- File sharing and security policy management.
- Skilled in developing and implementing IT policies and procedures that align with business objectives and regulatory requirements.
Education
Graduation (BE-Information Technology) -
Guru Nanak Institute of Engineering and Technology
H.S.S.C (12th Science) - undefined
Shri Niketan junior college
S.S.C (10th) - undefined
Railway Men’s High School
Skills
Project Support
Team Collaboration
Report Preparation
Equipment set up
Technical skills
Research abilities
Operations Support
Strength
Hard worker, Ability to work in a Team, Eager to learn about new things.
City
Pune
Personal Information
Date of Birth: 05/20/97
Disclaimer
I, hereby, declare that the above-mentioned information is true to the basis of my knowledge.
Languages
English
Certification
Microsoft Certified Azure administrator associate
Timeline
Microsoft Certified Azure administrator associate
08-2024
Engineer 1
Clean Harbors India
01.2024 - Current
Associate Trainee
Clean Harbors India
02.2023 - 12.2023
Senior Technical Process Executive
Infosys BPM Ltd.
09.2022 - 12.2022
Graduation (BE-Information Technology) -
Guru Nanak Institute of Engineering and Technology
H.S.S.C (12th Science) - undefined
Shri Niketan junior college
S.S.C (10th) - undefined
Railway Men’s High School