Rutuja Ambekar
Dombivli
Summary
Dedicated professional seeking to contribute to an organization in a challenging and dynamic environment. Committed to continuously upgrading skills and knowledge to add value to the team and organization. Actively pursuing opportunities to learn new techniques and methods to enhance productivity and efficiency. Ready to leverage experience and passion for growth to drive success.
Overview
8
8
years of professional experience
Work History
Process Associate
DHL Global Forwarding Freight Shared Services (India) LLP
Mumbai
02.2019 - Current
- Started working as Process Associate from February 2019 for Client Novartis and responsibly handling the whole house billing process.
- MAWB creation and invoice creation Worked on logistic applications CW1 and Flow.
- Arranging Training for Process Backup & Preparing SOPs.
- Updating timestamps for Customs Clearance and POD Events in System.
- Verifying and uploading of different documents in EDM (Electronic Data
- Management) system, Sending Arrival Notice, POD (Proof of Delivery) documents to Customer.
- Have been a part of transition for project Hillebrand.
- Currently working in broker package process for client LCBO and SAQ. Also involved in E - manifest for client CAV.
- Keeping track on missing container through email.
- Analyzed and improved existing processes to increase efficiency and productivity.
- managed and resolved customer inquiries and issues in a timely and professional manner
Customer Service Executive
SBI General Insurance
Thane
06.2016 - 09.2018
- Worked as Customer Service Executive from June 2016 till September 2018.
- My job was to handle inbound calls of customers.
- To assist customers with their policies, register claims and help them with their renewals etc.
- Trained new joiners on the floor and guided them on how to handle customer queries.
- Handled team in the absence of my team leader for which I have been appreciated.
- Consistently achieved a high level of customer satisfaction by exhibiting a positive attitude and building trust, by ensuring commitments are met and expectations are exceeded by offering additional information about the company’s products in line with customer needs and priorities.
Education
Bachelor of Commerce -
NKTT College Thane
Thane04-2016
Learned Basic in Computers, Word, Excel, Power Point And MS-CIT -
Computer Skills
ThaneTyping Speed 30WPM
Skills
Problem solving abilities
Always ready to learn new things
Confident and positive attitude
Willingness to learn new technologies
Attentive Listener, Fast Learner, Time management, Team Player, can manage to work under pressure
Managing TAT based work and meeting all deadlines providing quality data
Languages
Marathi
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Hobbies
· Drawing
· Dancing
· Watching movies & Listening Music
Timeline
Process Associate
DHL Global Forwarding Freight Shared Services (India) LLP
02.2019 - Current
Customer Service Executive
SBI General Insurance
06.2016 - 09.2018
Bachelor of Commerce -
NKTT College Thane
Learned Basic in Computers, Word, Excel, Power Point And MS-CIT -
Computer Skills
Typing Speed 30WPM
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