Rutuja Benke
Pune
Summary
Dedicated professional with a strong background in managing production platforms and automating operational workflows. Skilled in network diagnostics and monitoring, contributing to improved system reliability and proactive fault detection.
Overview
3
3
years of professional experience
Work History
Software Engineer
Infinite Computer Solutions (Client: Avaya)
Pune
02.2025 - Current
- Manage and support Avaya’s Secure Access Link (SAL) platform, ensuring production reliability, availability, and operational stability.
- Automated remote deployments and operational workflows using Shell scripting significantly reduce manual intervention.
- Designed and maintained Ansible playbooks for configuration management and system automation.
- Performed advanced Linux troubleshooting, root cause analysis, and recovery for high-severity production incidents.
- Worked closely with networking teams to diagnose and resolve connectivity and infrastructure-level issues.
- Contributed to an enterprise monitoring project by implementing Zabbix-based monitoring with SNMP OIDs and MIBs for proactive fault detection.
- Supported CI/CD-related activities, and collaborated with cross-functional teams to improve deployment stability.
Associate Technical Engineer
Avaya
Pune
02.2023 - 02.2025
- Owned Tier 3 production incident resolution for the SAL platform, including severe business impact severity issues, ensuring SLA adherence.
- Performed system-level troubleshooting across Linux services, logs, authentication, and networking.
- Collaborated closely with R&D, engineering, and production teams during SAL-related escalations, platform upgrades, patching, and recovery activities.
- Strengthened platform observability through monitoring, log analysis, and alert validation.
Education
B.E. (Electronics And Telecommunication) -
Bharati Vidyapeeth College of Engineering
Navi Mumbai08-2019
Skills
- Linux troubleshooting
- Shell scripting
- Network diagnostics
- Version control with Git
- Containerization with Docker
- Orchestration with Kubernetes
- CI/CD automation with GitHub Actions and Jenkins
- Infrastructure as code with Terraform
- Cloud computing with AWS
- Monitoring with Zabbix
- Configuration management with Ansible
- Continuous integration and delivery strategies
- Project management with JIRA
Timeline
Software Engineer
Infinite Computer Solutions (Client: Avaya)
02.2025 - Current
Associate Technical Engineer
Avaya
02.2023 - 02.2025
B.E. (Electronics And Telecommunication) -
Bharati Vidyapeeth College of Engineering