RUTUJA JADHAV
Senior Manager - Customer Success
Pune
Summary
Experienced Client Partner Professional with a proven track record in account management, implementation, and supervision. Adept at building trust, fostering relationships, and driving customer satisfaction. Strategic thinker with a passion for uncovering upsell opportunities and implementing processes to enhance the customer experience. Successful in managing and growing key accounts, increasing product usage, and enabling positive outcomes.
Overview
6
6
years of professional experience
Work History
SENIOR CUSTOMER SUCCESS MANAGER
eKincare
Pune
06.2022 - Current
- Lead for projects - Managing 30 key clients throughout the lifecycle starting from pre-launch to renewal by driving adoption and awareness
- Managing portfolio of approx. 3.5 - 4 Crore
- Customer engagement and outreach - Responsible for ensuring client
satisfaction score of minimum 8/10 through governance meetings
regularly - Understanding requirements and recommending clients in
upgrading their product/features/offerings. Ensuring client retention
year on year - Driving plan & execution- Responsible for project delivery and key
stakeholder management - Generating reports on trends, engagement and utilizations across
industries based on business demand and tracking key performance
indicators - Ensure maintenance contract/subscription renewal
- Conducted periodic user training sessions to support customer understanding and product feature utilization
MARKETING MANAGER
Amura Marketing Technologies
Pune
07.2021 - 04.2022
- Managing and training team of 6 executives | 20+ Clients | 30 Lakhs + monthly Revenue
- Spearheaded comprehensive market research, unearthing crucial
customer needs and market trends, which translated into invaluable
insights for clients and formulation of highly successful marketing
strategies - Developed market-leading product positioning and messaging that
resonated with customers and boosted market share - Developing and deploying Go to Market Strategy Strategy, integrated
communications campaign and recommending way forward for
better performance
SENIOR ACCOUNT EXECUTIVE - ACCOUNT PLANNING
Adfactors PR
Mumbai
09.2019 - 07.2021
- Providing actionable insights to client servicing teams for strategic planning and reputation management
- Monitoring client's business, competition analysis and media
analysis to actively help them create and plan content ideas, for both
traditional and digital media - Research and developing insight reports for key sectors of economy
- Managing 3 executives in the team and training them to achieve
KRAs - Executing and analyzing key organizational projects which help in
increasing overall efficiency of the client servicing functions - Sold new services and developed new accounts to maximize revenue potential
- Developed strategies using market research with support from cross-functional teams
RISK ANALYST
KPMG India Private Limited
Pune
06.2015 - 12.2016
- Member of Validation Specialists Team responsible for development of advanced, high-quality validation tool to assist multiple tech clientele
- Monitored verification on checks across domains including
Educational Background, Employment History, Performance
Feedback and Criminality Records - Devised analysis framework to ensure detailed checks on verification
data in adherence to internal parameters - Contributed to the continuous improvement of validation methodologies, staying proactive in adopting emerging technologies and best practices
- Achieved a 10% reduction in turnaround time for verification processes, meeting or exceeding client expectations
- Recognized for innovative contributions with the "KUDOS" award, showcasing the impact of the developed validation tool
Education
Masters in Business Administration - Marketing
ICFAI Business School
Mumbai 08.2017 - 05.2019
Bachelors in Business Administration - Marketing
University of Pune
Pune 06.2012 - 05.2015
PG Certification Program in Digital Marketing & Communication -
MICA
Online 03.2021 - 11.2021
Product Management -
ISB
Pune 11.2023 - Current
Skills
Customer Success and Account Managementundefined
Accomplishments
- Awarded Performance Excellence Award at ekincare for outstanding accomplishment twice in a year
- Won the "KUDOS" award at KPMG India within 6 month tenure for outstanding performance
- Certified Zumba Instructor
- Best Emerging Young Leader award - Lion's Club International
- Winner, Inter-college debate competition at ICFAI Business School
- Winner at Boogie Woogie Dance Competition on Sony TV
Timeline
Product Management -
ISB
11.2023 - Current
SENIOR CUSTOMER SUCCESS MANAGER
eKincare
06.2022 - Current
MARKETING MANAGER
Amura Marketing Technologies
07.2021 - 04.2022
PG Certification Program in Digital Marketing & Communication -
MICA
03.2021 - 11.2021
SENIOR ACCOUNT EXECUTIVE - ACCOUNT PLANNING
Adfactors PR
09.2019 - 07.2021
Masters in Business Administration - Marketing
ICFAI Business School
08.2017 - 05.2019
RISK ANALYST
KPMG India Private Limited
06.2015 - 12.2016
Bachelors in Business Administration - Marketing
University of Pune
06.2012 - 05.2015
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