Rutuja Papinwar
Technical and Business Operations professional
Pune
Summary
Results-driven Technical and Business Operations professional with experience in SaaS environments and B2B client support. Experienced in handling online queries, issue resolution, and improve processes to improve client experience and business process.
I am extremely hardworking, great people management skill, goal oriented mindset, flexible with work time , I am ready to extent working hours if that contributes to client value.
I am looking forward towards a good work environment that will boost my career and learning environment.
Overview
7
7
years of professional experience
Work History
Technical & Business Operations Executive
Amdocs
01.2021 - Current
- Issue resolution & solving client queries.
- Data analysis and Technical data analysis using SQL.
- Cross functional team collaboration for Project and operational data .
- Generationg Performance dashboard, Weekly and monthly progress data , Project status report.
- Preparing lessons learnt report based on all the errors and fixes of past queries.
- Quality check and quality report generation.
- Support special projects as required.
- Support with the maintenance and upkeep of the online resource repository.
Senior Customer Support Associate
Tech Mahindra
01.2020 - 01.2021
- Quality checks on customer queries for telecom clients.
- Time management of each account.
- Ensure each and every account query is closed timely.
- Supported continuous improvement initiatives within the telecom operations team.
- ·Communicate with customer to understand their requirements and set them up accordingly
- Work with different internal and external teams and stakeholders to streamline process.
- · Identify areas for process improvement, or gaps in existing documentation and share learnings with the team.
Customer Support Executive – Insurance Renewal Process
Teleperformance
01.2019 - 01.2020
- Handled insurance policy renewals, assisting clients with documentation and payments.
- Check and validate customer and policy records accuracy.
- Provide customer care and account management support.
- Interact with customer and make them understand company's product details and insurance policy queries of customer.
- Communicating with customer on their poicy expiration and renewal dates, penalty charges, ensuring timely payment of services.
Education
Bachelor of Science (B.Sc.) - Computer Science
Amravati University
01.2018
Skills
- Technical & Business Operations
- B2B Client Management
- Online Query Resolution
- Process Improvement
- Data Analysis & Reporting using SQL
- Performance Monitoring & Metrics Tracking
- Industry knowledge
- Organization
- Reporting
- Tools like excel, word, PPT, SQL etc
Writing , Reading , Learning new skills , communicating with people to learn new.
- Writing
- Reading
- Learning new skills
- Communicating with people to learn new things everyday.
- Support underprivileged kids through donations and education.
- Support groups with liberal mindsets that contributes towards social causes.
Timeline
Technical & Business Operations Executive
Amdocs
01.2021 - Current
Senior Customer Support Associate
Tech Mahindra
01.2020 - 01.2021
Customer Support Executive – Insurance Renewal Process
Teleperformance
01.2019 - 01.2020
Bachelor of Science (B.Sc.) - Computer Science
Amravati University