Rutuja Patil
Technical Support Analyst
PUNE
Summary
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach.
Overview
1
1
year of professional experience
14
14
years of post-secondary education
Work History
Technical Support Analyst
Veritas Technologies LLC
Pune
02.2022 - Current
- Take ownership and resolve less complex assigned cases; technical questions and inquiries from Veritas customers
- Resolve cases per productivity, performance and SLA standards and support goals
- Answer technical questions/problems; creating appropriate workarounds or solutions to these problems
- Research, document, and assess when it is necessary to engage with team members to enable timely case resolution
- Contribute to Knowledge Management (KM), via case documentation and suggest new/modify existing KM articles
- Author or update technical documents into Knowledge Management (KM) for inclusion into support knowledge base
Education
SSC
Bhartiya Vidya Bhavan SNVM
Pune 06.2008 - 06.2016
HSC - Science
Vidya Bhavan Jr College
Pune 06.2016 - 04.2018
Bachelor's in Computer Engineering - Computer Engineering Technology
JSPM's Rajarshi Shahu College of Engineering
Pune 10.2018 - 06.2022
Skills
Technical issue analysis
undefinedFitness, Dancing, Art, Sports
Fitness has been a passion of mine for as long as I can remember. I love the feeling of pushing myself to new limits, both physically and mentally. Whether it's lifting weights at the gym, going for a run in the park, or practicing yoga, I find that exercise not only strengthens my body but also clears my mind and helps me stay focused. I am constantly seeking new challenges and ways to improve my fitness level, and I am always eager to learn from others who share my passion for a healthy and active lifestyle.
Timeline
Technical Support Analyst
Veritas Technologies LLC
02.2022 - Current
Bachelor's in Computer Engineering - Computer Engineering Technology
JSPM's Rajarshi Shahu College of Engineering
10.2018 - 06.2022
HSC - Science
Vidya Bhavan Jr College
06.2016 - 04.2018
SSC
Bhartiya Vidya Bhavan SNVM
06.2008 - 06.2016
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