Summary
Overview
Work History
Education
Skills
Fitness, Dancing, Art, Sports
Timeline
Generic
Rutuja Patil

Rutuja Patil

Technical Support Analyst
PUNE

Summary

Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach.

Overview

1
1
year of professional experience
14
14
years of post-secondary education

Work History

Technical Support Analyst

Veritas Technologies LLC
Pune
02.2022 - Current


  • Take ownership and resolve less complex assigned cases; technical questions and inquiries from Veritas customers
  • Resolve cases per productivity, performance and SLA standards and support goals
  • Answer technical questions/problems; creating appropriate workarounds or solutions to these problems
  • Research, document, and assess when it is necessary to engage with team members to enable timely case resolution
  • Contribute to Knowledge Management (KM), via case documentation and suggest new/modify existing KM articles
  • Author or update technical documents into Knowledge Management (KM) for inclusion into support knowledge base

Education

SSC

Bhartiya Vidya Bhavan SNVM
Pune
06.2008 - 06.2016

HSC - Science

Vidya Bhavan Jr College
Pune
06.2016 - 04.2018

Bachelor's in Computer Engineering - Computer Engineering Technology

JSPM's Rajarshi Shahu College of Engineering
Pune
10.2018 - 06.2022

Skills

Technical issue analysis

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Fitness, Dancing, Art, Sports

 Fitness has been a passion of mine for as long as I can remember. I love the feeling of pushing myself to new limits, both physically and mentally. Whether it's lifting weights at the gym, going for a run in the park, or practicing yoga, I find that exercise not only strengthens my body but also clears my mind and helps me stay focused. I am constantly seeking new challenges and ways to improve my fitness level, and I am always eager to learn from others who share my passion for a healthy and active lifestyle.  

Timeline

Technical Support Analyst

Veritas Technologies LLC
02.2022 - Current

Bachelor's in Computer Engineering - Computer Engineering Technology

JSPM's Rajarshi Shahu College of Engineering
10.2018 - 06.2022

HSC - Science

Vidya Bhavan Jr College
06.2016 - 04.2018

SSC

Bhartiya Vidya Bhavan SNVM
06.2008 - 06.2016
Rutuja PatilTechnical Support Analyst