Rutuja Tambat
Assistant/Associate Manager
Pune,MH
Summary
Accomplished leader with a proven track record of success in contributing to overall operations. Excel at leading and mentoring multiple vertical teams, demonstrating strong leadership and problem-solving skills. Dedicated to streamlining operations to decrease costs and promote organizational efficiency. Utilize independent decision-making skills and sound judgment to positively impact company success. Proactive manager with demonstrated leadership abilities, strategic planning expertise, and problem-solving acumen. Assists senior managers in accomplishing demanding targets by encouraging employees and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Experience in team leadership, operational management, and customer service excellence. Utilize strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering a collaborative and adaptable workplace. Looking forward to leveraging managerial, sales, training, invoicing, and compliance experience in an Assistant Manager role with a trendy modern business approach.
Overview
15
15
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Assistant Manager
ID Medical
12.2022 - Current
- Responsible for hiring the right individual with the necessary skills and experience of their roles.
- Collaborating with cross functional teams to implement process improvements and streamlining the output structure.
- Developing and maintaining strong relationships with key clients, payroll & compliance team, internal & external stakeholders, team members to ensure that the deadlines are met within the requested timelines.
- Set up, lead, mentor and develop a team of Employee Relations Specialists, providing regular feedback, coaching and guidance to ensure high levels of engagement.
- Overseeing day-to-day operations of the team, ensuring timely and accurate resolution of queries and adherence to company policies and procedures.
- Act as an escalation point for complex or high-priority issues, providing expert advice and solutions on customer relations.
- Collaboration with team members to achieve target goals as per promised SLA.
- Optimize our marketing campaigns to maximize ROI, ensuring we reach the right clients with most effective strategy.
- Taking accountability for relationship building, customer feedback, getting root cause analysis for tough queries to insure smooth transition, encouraging customers for referrals, getting positive NPS to achieve company goals.
Senior Consultant
ID Medical
06.2021 - 12.2022
- Provided an exceptional service.
- Assisted recruitment team in identifying and sourcing the best candidates for open roles.
- Managed 360
- Recruitment from start to finish, including the sourcing till the payroll process.
- Seeking new job vacancies for available candidates from new clients.
- Generated over £25k/month in new business revenue and exceeded sales target.
- Achieved 20% increments in placements within the first 6 months in the role.
Consultant
ID Medical
06.2019 - 06.2021
- Maintaining communication with client managers to get an idea about new acquisition clients in order to generate more revenue.
- Managed recruitment process from start to finish, including conducting interviews, references including background checks.
- Obtained a 58% success rate in filling open vacancies within tight deadlines for urgent requirements.
- Successfully sourced 35+ candidates for varying roles through job adverts, referrals, mailshots, exceeding individual annual billings target by 72%.
- Undertaking daily business development, researching company vacancies and cold calling to offer assistance with recruitment needs and requirements.
Trainee Recruitment Consultant
ID Medical
05.2018 - 05.2019
- Understanding the requirement and mapping it with available resources.
- Handling recruitment for middle level.
- Cold called 50+ people on daily basis to create my own bank.
- Kept inner database up to date with conclusive assessment and reports.
- Obtaining correct and up to date documentation from candidate in line with legal requirement.
Customer service associate, Networking, Retention mentor
3 Hutchison Global
01.2012 - 01.2017
- Building customer relationships, improving customer experience and reducing customer churn.
- Create strategies to increase customer loyalty.
- Identify factors contributing to customer churn and work to address them proactively. Getting more information from customers about offers received from our competitors like O2, Vodafone.
- Actively listen to customer needs, promptly address concerns, provide personalized service, resolve issues efficiently, proactively offer solutions, follow up with customers after interactions.
- Negotiating with customers to renew contracts and also offer additional contracts for their loved ones.
- Conflict resolution skills are very crucial in order to resolve customer problems in a productive manner, ending any conversation or dispute with a positive customer experience.
- Track customer retention metrics and measure the success of the retention strategies.
- Communicating with customers is very important so I used to reach out via phone, email to understand their needs and concerns.
- Monitoring customer usage patterns, analyzing data to identify potential churn risks and taking proactive measures to retain customers.
- Keeping accurate records, documenting customer interactions and transactions for future reference in CRM.
- Measuring the total earning per customer throughout their relation with me, this helped me to identify my loyal customers and their revenue forecasting.
- For premium upgrades we had to do credit checks so making sure we are submitting all correct details on portal.
- Ensuring ongoing support to customers post upgrades, including addressing complaints, offering technical guidance, managing warranties, offering repairs if needed, providing maintenance information and actively seeking customer feedback to enhance their overall journey with us.
- Maintaining consistent positive NPS score. Assuring working on roadblocks, actively seeking feedback to identify areas for improvement, implementing solutions in huddles all while sustaining a positive and helpful attitude.
- Helping mentees develop their personal and professional skills, help them become more productive and organized, work through challenges and make decisions, provide feedback and take their feedback too.
- Ensuring giving updates about progress of mentees to team leader.
Claims Settlement Officer (Knock for Knock)
WNS-AVIVA Insurance
02.2010 - 12.2012
- Handling motor claims for customers based in United Kingdom.
- Knock for knock means both the parties involved in the accident or collision are insured thru us i.e Aviva Insurance.
- Meeting the SLA set by the process.
- Claims assessment and validation- Reviewing claim details to ensure they fall under the scope of the knock for knock agreement, verifying the incident occurred and assessing the legitimacy of the claim.
- Handling complaints calls. Contacting to policyholder, the other party involved in the incident, gathering proper and relevant information from them and manage claim expectation.
- Monitoring for potential fraudulent claims and investigating suspicious activity within the knock for knock claims process.
- Keeping up with the knowledge of contractual terms within a knock for knock agreement, including who is covered, what types of covers are included and the process for claim submission.
- Ensuring involved parties are getting claims settled in required timelines.
- Once I get positive feedback then ensuring they are recommending more and more friends or family members to Aviva Insurance to get more business.
- Coaching and mentoring new recruits to come up the learning curve and help them improve their and teams performance.
- Handling team in absence of the team leader.
- Ensuring my targets are met all the time in every aspect possible.
Education
Bachelor of Commerce - Accounting And Finance
Calorx Teaching University
Ahmedabad, India 04.2001 -
Skills
Talent acquisition
Certification
Gateway to Leadership Program
Bike ride, Travelling, Painting, Reading
Exploring different parts of India on a Bike that also includes Spiti, Khardungla, Chorla and many more.
Travelling to different countries to understand the rich culture & rituals
Can paint what can be seen with the naked eye
Accomplishments
ID Medical
Award for the best Nursing HCP experience of the year 2022
Multiple certificates for the highest revenue Generator of the month
Rising star award for OJT phase
3 Hutchison Global/Tech Mahindra
Awards for best Customer Champion & Retention
Timeline
AI Dashboard using Microsoft Power BI
04-2025
Gateway to Leadership Program
11-2023
Assistant Manager
ID Medical
12.2022 - Current
Senior Consultant
ID Medical
06.2021 - 12.2022
Consultant
ID Medical
06.2019 - 06.2021
Trainee Recruitment Consultant
ID Medical
05.2018 - 05.2019
Customer service associate, Networking, Retention mentor
3 Hutchison Global
01.2012 - 01.2017
Claims Settlement Officer (Knock for Knock)
WNS-AVIVA Insurance
02.2010 - 12.2012
Bachelor of Commerce - Accounting And Finance
Calorx Teaching University
04.2001 -