Rutuja Arun Kabade
Thane
Summary
Seasoned administrative assistant bringing extensive knowledge of messaging, communications and database management. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Admissions Officer
Unacademy
mumbai
03.2023 - Current
- Extensive database and record management · Event planning and management for large events · Provided technical and communications support to the Admissions Director.
- Collaborated with admissions team to determine optimal processes for reviewing applications.
- Met with prospects and guardians to answer questions, discuss academics and provide tours.
- Followed up immediately when prospects reached out to quickly resolve concerns.
Admissions Officer
Aakash educational services limited
nerul
01.2022 - 01.2023
- Helped organize, set up, and break down of physical tournament · Responsible for supervising nearly 30 referees from ages 16-45 Affiliations · Member of the Boston University Student Government, part of the body responsible for maintaining communications between students and university administration · Member of the Boston University Ski Club, part of the committee that handled logistics for group trips.
- Met with prospects and guardians to answer questions, discuss academics and provide tours.
- Collaborated with admissions team to determine optimal processes for reviewing applications.
- Followed up immediately when prospects reached out to quickly resolve concerns.
- Worked with marketing team to develop recruitment strategies in accordance with organizational goals and within budgetary guidelines.
Sales Manager
K12 Techo Services Limited
Thane
02.2021 - 01.2022
- Created content for the website's blog including promotions and "guidelines for SPOTERS" · Created content for the social media accounts on Twitter and Instagram.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Organized promotional events and interacted with community to increase sales volume.
Customer Service Agent
Altruist Private Limited
navi mumbai
01.2020 - 01.2021
- Assisted merchandising department tracked inventory and sales of company products · Responsible for packaging and shipping online orders.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Contacted customers to return routine and general calls promptly.
- Sought out extra training opportunities to enhance customer relationship management abilities.
Education
BBA - Human Resources Management
Bharti Vidhyapeeth University
Navi Mumbai03.2020
Skills
- Strong interpersonal skills
- CRM Software
- Seating Arrangements
- Customer Complaint Resolution
- Information Updates
- Collaborative Environments
- Operational Efficiency
- Customer Relations
- Dedicated team player
- Strong problem solver
- Meeting planning
- Customer Service
- Customer Relationship Management
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Increased office organization by developing more efficient filing system and customer database protocols.
Coordinated all department functions for team of 10+ employees.
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Skills
Arts, content, data entry, database, database management, editor, Event planning and management, International Business, inventory, Journalism, leadership, team-building, logistics, Director, marketing, merchandising, Microsoft Suite, packaging, Public Relations, recording, sales, Securities, seminars, shipping, supervising, surveys, training programs, website, writer, articles
Timeline
Admissions Officer
Unacademy
03.2023 - Current
Admissions Officer
Aakash educational services limited
01.2022 - 01.2023
Sales Manager
K12 Techo Services Limited
02.2021 - 01.2022
Customer Service Agent
Altruist Private Limited
01.2020 - 01.2021
BBA - Human Resources Management
Bharti Vidhyapeeth University
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