Badminton
Ruturaj Naik
WFM Specialist
Nagpur
Summary
Workforce Management (WFM) Systems Consultant with 4+ years of experience supporting enterprise SaaS platforms. Specialized in production support, Scheduling, Time and Attendance, labor guidance configuration, HR/payroll integrations, and Critical incident management (CIRS). Experienced across Production, EA, and UAT environments for global retail clients including Nike, Aldo, Dollar General, Five Below, etc,.
Overview
4
4
years of professional experience
5
5
Certifications
Work History
WFM Systems Consultant
delaPlex Ltd
01.2023 - Current
- Supported Legion WFM platform across Production, EA, and UAT environments.
- Validated forecasting outputs, demand drivers, and labor guidance configurations.
- Troubleshot HR and payroll integrations using Workato and monitored recipe jobs.
- Performed production log analysis using Datadog for workflow and system errors.
- Managed HR, time punch, and payroll files via SFTP and AWS S3.
- Led Sev1 (S1) incident response (CIRS), triggering escalation and managing resolution lifecycle.
- Coordinated cross-functional war-room discussions and delivered structured customer updates.
Business Analyst
delaPlex Ltd
11.2021 - 12.2022
- Supported Workforce Management implementations and customer onboarding activities.
- Gathered business requirements from customers for additional features and product improvements in the WFM platform.
- Translated customer needs into functional requirements and documented enhancement requests for Product and Engineering teams.
Education
MBA - Operations & Supply Chain Management
Symbiosis Institute of Business Management
B.E. - Mechanical Engineering
Yeshwantrao Chavan College of Engineering
Nagpur, India 04.2001 -
Skills
Workforce Management Systems(Scheduling, Forecasting, Time and Attendance)
Production Support
Incident Management (CIRS)
Datadog Log Analysis
Workato Integrations
HRIS & Payroll Systems
AWS S3
sFTP(FileZilla)
Jira
Zendesk
SQL
Tableau
Certification
Workforce Management System — Blue Yonder
Interests
Travel & Cultural Exploration
Timeline
WFM Systems Consultant
delaPlex Ltd
01.2023 - Current
Business Analyst
delaPlex Ltd
11.2021 - 12.2022
B.E. - Mechanical Engineering
Yeshwantrao Chavan College of Engineering
04.2001 -
MBA - Operations & Supply Chain Management
Symbiosis Institute of Business Management