Hardworking, Dynamic and Dedicated Professional with a proven track record who excels at the task of delivering results for the Team on diverse projects with an intent to continually improve and grow as an individual.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Vice President -Project & Transformation
YES Bank Ltd
5 2022 - Current
Set up Operations Process for new Product/Programs being setup under UPI/IMPS/AEPS/NETC/Cards/Wallet or other Digital Payments Programs
Managed Operations for any new Process/Programs & resolving the Teething issues by Coordinating with Product/Business/Finance/TSPs Teams, and transfer the process to the BAU Team once it gets Smooth
Responsible for Driving Automations by developing/enhancing Reconciliation Modules for banking products like UPI, AEPS, IMPS and other digital channels which resulted in Unit in reducing 18% of Staff resource (9 resources)
Nominated SPOC for Operations Team for any new developments in IT platforms or new Product/program development or with Product/ IT Team
Senior Manager
YES Bank Ltd
10.2020 - 04.2022
Developed In-house Macro based automation solutions in MS Excel/ MS Access to reduce effort, minimize risk/errors
Saved 15+ Man-Hours of efforts (2 staff resource) which led to manage additional Process activities without adding new resources.
Managed Process Documentations, suggested improvements by identifying Process gaps, and implemented Process Changes
Identified Automation opportunities & Driving Automation projects by getting RPAs or developed by coordinating with IT Team/ Third party Vendors and ensuring its implementation post Go-Live.
Managed Settlement & Reconciliation for UPI/IMPS/AEPS/Prepaid Cards.
Manager
YES Bank Ltd
05.2018 - 09.2020
Managed Settlements & Reconciliations for digital products like UPI/IMPS/AEPS/Debit Cards
Looked after Queries/Disputes management for UPI/IMPS/AEPS
Facilated Income Booking and GST Accounting, Invoicing & Reconciliation for all Digital Banking Products
Developed Internal Tools in MS Access & MS Excel which include: Time & Motion/Productivity tracking tool, Automated 3-Way AEPS Recon Module (saved 4 Man-hrs - daily), UPI Merchant Pay-out Recon Tool (saved 2 Man-hrs - daily)
Summer Intern
DTDC Express Ltd.
04.2017 - 05.2017
Optimized Last Mile Delivery (Routing) of Non Docs - 5kg+ type Consignments for Bangalore Hub saving 4.6 Lacs Yearly
Designed training module for Courier Sorters to avoid consignments, which get wrongly routed, to save 2% of overall transport Courier Costs and avoidable delay in deliveries.
Education
Post Graduate Diploma in Management (PGDM) -
Indian Institute Of Management, Kashipur
06.2016 - 04.2018
B.E. - Mechanical Engineering
Babaria Inst. Of Technology (Gujarat Tech. University)