Rutvik Shrirang Chitale
HR Operations Manager
1098/5B, 'Diwakar', Model Colony, Shivajinagar, Pune
Summary
Professional Summary
- Seasoned HR and risk management professional with 12 years of working experience specialized in HR operations, recruitment governance, operational risk control, internal and external audits, HR automation and transformation projects, shared services and process change management.
- HR Systems hands-on experience - Taleo (ATS), CRM, PeopleSoft (OneHRIS), Oracle Fusion, HR Service Now, ADP and UKG Pro Atlas.
- Managed key procedural risk controls (KPCs) in Operational Risk and Governance in Third Party Risk Management team.
- Best performer award in Credit Suisse and HR process excellence award in UBS.
- Completed the LEAP program and risk management certification in UBS in 2020.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
HR Operations Manager - India
Circana India Pvt. Ltd.
02.2024 - 06.2025
- Orchestrated entire HR Operations scope - standardized and streamlined onboarding, employee lifecycle, monthly payroll, leave management and offboarding processes for India.
- Created and documented SOPs for HR operations processes and collaborated with HR Business Partners for formulating HR policies - Employee Referral, Shift working arrangement, Domestic Travel and Relocation Policy.
- Successfully implemented process change management initiative for instating standardized global contingent worker and agency hires onboarding and offboarding process.
- Executed monthly payroll activities for 1200+ employee count with vendor management activities.
- Co-ordinated with global HR teams for international transfers and assignments - Visa process, employee records update, collaboration with finance and legal teams on case-to-case basis.
- Managed critical employee data system updates in UKG Pro Atlas HRIS and executed weekly data quality checks for data accuracy.
- Planned and implemented regional process changes co-ordinating with global stakeholders and managed HR risk, HR data audits and compliance requirements for India.
Process and Risk Manager (AVP) - HR Operations and Talent Acquisition
Credit Suisse Services India Pvt. Ltd.
06.2022 - 01.2024
- As a subject matter expert, advised TA and HR Operations specialists on queries regarding processes, exceptional cases and cases involving risk reviews.
- Performed risk control self-assessment (RCSA) global audits on risk controls, controls testing, evaluated results and prepared quarterly risk and compliance governance decks.
- Managed internal and external process audits and walkthroughs for SOX, CAF and ISO 27001 audits.
- Identified process gaps, suggested measures for process improvement and closed the process gaps by enabling process change management requirements and implemented solutions.
- Identify, investigate the root cause, mitigate and report operational risks - Personal data breach and process failure risk incidents reporting to HR policy and risk team.
- Conducted monthly process refresher, risk and governance trainings with the HR team.
- Role redundant due to acquisition of Credit Suisse by UBS
Business Risk Specialist - Third Party Risk Management
UBS Business Solutions (India) Pvt. Ltd.
08.2020 - 06.2022
- Managed 2 key procedural risk controls (KPCs) for ODP classification and peer review quality checks as a part of monthly regulatory reporting requirement.
- Collaborated with key stakeholders for providing advisory and training to global transition managers, regional lead risk advisors and TPRM team on risk and governance framework.
- Managed share point access for global team and maintained documents like KPC SOP's, TPRM policy, monthly transition review decks in central repository.
- Prepared monthly risk assessment dashboards on KPC reviews to risk governance forums and TPRM team, reported transition evidence exceptions, simplified third party risk management framework and project transition tollgates.
- Managed internal and external audit requirements for project transitions - SOX, KPCi, GIA, Global Transitions, ISO Audits, EY and KPMG audits.
Deputy Team Lead - HR Ops Specialist - Employee Lifecycle
UBS Business Solutions (India) Pvt. Ltd.
12.2016 - 07.2020
- Executed job data, personal data, leave and absence change updates and Reference/Visa Letters preparation for APAC region supporting 13 countries including India.
- Processed employee lifecycle requests - department transfers, contract extensions, payroll impacting processes like offcycle salary increase/decrease, deferred compensation payments in HRIS.
- Managed monthly HR reporting activities and implemented initiatives for process simplification and process efficiencies which resulted in improvement of SLA's.
- Built a strong stakeholder network with business, advisory, HR business partners, payroll, benefits and rewards, employee relations/legal teams for required process approvals.
- Managed a team of 7 HR Ops specialists - Managed weekly SLA review status calls with APAC HR shared services delivery management team on volumes of requests and presented analysis.
- Performed quality check audits for payroll data and executed audit requirements.
- Successfully implemented the HR Robotics and process automation (RPA) project for creation of employee reference letter requests which resulted in cost and effort saving - 2 FTE manual work saved.
HR Analyst Onboarding
Credit Suisse Services India Pvt. Ltd.
04.2014 - 12.2016
- Executed background screening and registrations process for regulated/licensed and non-regulated roles and created employee records in OneHRIS peoplesoft system.
- Prepared standard operating procedures (SOP), generated reports and created dashboards for weekly reviews of new hires - Welcome Day Reports and Weekly Joiners Dashboard.
- Processed monthly payroll inputs - Notice buy-outs, Joining Bonus, Special One-Time Awards.
- Created onboarding process workflow design for APAC countries considering local nuances and regulatory requirements.
HR Assistant (Limited Contract)
ZS Associates
01.2014 - 03.2014
- Conducted aptitude tests for the new job applicants as a part of seasonal hiring requirements.
- Ensured robust stakeholder management with business and candidate experience during entire recruitment process.
- Sourced candidates for open roles from sourcing portals and managed recruitment/campus interview drives.
HR Assistant (Limited Contract)
Barclays Technology Centre India
05.2013 - 11.2013
- Involved in interview scheduling, Taleo ATS hiring updates, co-ordination of offer management activities, background verification process and vendor management process.
- Managed campus hiring drives and interview co-ordination activities.
- Designed and implemented an internal job board (IJB) process and closed 12 positions internally.
- Collaborated with divisional HRBP's on monthly HR review meetings and HR Connect Programs.
HR Intern
Persistent Systems Ltd.
Pune
10.2012 - 03.2013
- Executed resource allocation activities, prepared dashboards for manager weekly review meetings, managed long service awards process and employee engagement activities for 4 business units.
Summer Intern
General Motors India Ltd.
05.2012 - 07.2012
- A study of best practices in Learning & Development in industries across different sectors which involved benchmarking survey, comparative analysis and learning maturity model (LMM) analysis.
Education
MBA - HR
IndSearch Institute (University of Pune)
Pune, India 01.2013 - 12.2013
Bachelor of Commerce - University of Pune
Modern College
Pune 01.2011 - 12.2011
HSC - Commerce
Modern College
Pune 01.2008 - 12.2008
SSC -
Bharatiya Vidya Bhavan
Pune 01.2006 - 12.2006
Skills
HR Operations Leader
HR Policies Implementation
HR Process Workflows Design Expert
Change Management and HR Transformation Projects
HR Process Automation
Operational Risk Control
Internal and External Audit Expert
Third Party Risk Management
Risk Control Assessment and Testing
Timeline
HR Operations Manager - India
Circana India Pvt. Ltd.
02.2024 - 06.2025
Process and Risk Manager (AVP) - HR Operations and Talent Acquisition
Credit Suisse Services India Pvt. Ltd.
06.2022 - 01.2024
Business Risk Specialist - Third Party Risk Management
UBS Business Solutions (India) Pvt. Ltd.
08.2020 - 06.2022
Deputy Team Lead - HR Ops Specialist - Employee Lifecycle
UBS Business Solutions (India) Pvt. Ltd.
12.2016 - 07.2020
HR Analyst Onboarding
Credit Suisse Services India Pvt. Ltd.
04.2014 - 12.2016
HR Assistant (Limited Contract)
ZS Associates
01.2014 - 03.2014
HR Assistant (Limited Contract)
Barclays Technology Centre India
05.2013 - 11.2013
MBA - HR
IndSearch Institute (University of Pune)
01.2013 - 12.2013
HR Intern
Persistent Systems Ltd.
10.2012 - 03.2013
Summer Intern
General Motors India Ltd.
05.2012 - 07.2012
Bachelor of Commerce - University of Pune
Modern College
01.2011 - 12.2011
HSC - Commerce
Modern College
01.2008 - 12.2008
SSC -
Bharatiya Vidya Bhavan
01.2006 - 12.2006
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