Auto Cad-2D
RUTVIN PATEL
Quality Assurance
Ahmedabad
Summary
Dedicated Quality Assurance Specialist with a strong commitment to accuracy, compliance, and continuous improvement. Skilled in managing multiple projects in fast-paced, competitive environments while maintaining high standards of performance. Known for exceptional communication, organizational, and auditing skills with a keen eye for detail. Experienced in customer support, adept at resolving inquiries efficiently, and fostering strong client relationships. Highly adaptable, reliable, and team-oriented, with proven success in cross-functional collaboration and problem-solving.
Overview
11
11
years of professional experience
Work History
Quality Assurance Specialist
Group Bayport Pvt. Ltd.
09.2023 - Current
- Maintained email response times within 12 hours or less.
- Handled customer escalations via phone, chat, and email, driving each issue to resolution while supporting customer satisfaction and retention.
- Prevented repeat escalations by implementing a “one-and-done” approach, ensuring complete resolution during the first interaction.
- Managed direct interactions with high-value and VIP customers, ensuring white-glove service and personalized support.
- Resolved complex customer complaints by efficiently handling escalations and addressing concerns with urgency.
- Collaborated cross-functionally to secure timely resolutions and enhance customer satisfaction.
- Identified process gaps, analyzed escalation trends, and recommended improvements to enhance service efficiency.
- Championed a customer-centric culture within the escalation team, consistently advocating for client needs and long-term satisfaction.
Customer Support Executive
Group Bayport Pvt. Ltd.
02.2022 - 08.2023
- Managed high-volume support tickets efficiently, prioritizing urgent cases and delegating tasks to team members when necessary.
- Responsible for managing both outbound and inbound design-related calls, demonstrating excellent communication and strong visualization skills.
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Delivered exceptional service to international clients by resolving complex concerns and ensuring overall satisfaction.
- Collaborated with cross-functional teams to provide comprehensive solutions for intricate customer issues.
- Developed and implemented customer service strategies that improved customer experience and strengthened client loyalty.
Senior Executive Trainer
Pride Advertising
04.2018 - 11.2021
- Streamlined onboarding processes for new hires, reducing time to productivity and improving retention rates.
- Increased employee engagement through interactive workshops focused on communication, teamwork, and problem-solving skills.
- Evaluated training effectiveness through regular assessments, modifying content to maximize learning outcomes.
- Designed and implemented leadership development programs to support internal talent growth and succession planning.
- Designed and delivered effective training programs to enhance the skills and knowledge of the executive team.
- Demonstrated a deep understanding of advertising principles and techniques, with a proven track record in training and developing sales and marketing professionals.
- Leveraged strong leadership and communication skills to mentor teams and drive performance improvement across the organization.
Sales-Executive
Transact One PVT LTD
01.2017 - 12.2017
- Responsible for generating leads, prospecting new clients, and closing sales while actively engaging with customers in the field.
- Researched sales opportunities and potential leads to exceed sales goals and increase profitability.
- Provided excellent communication and applied advanced sales techniques to thrive in a fast-paced, dynamic environment.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by building strong client relationships and implementing effective sales strategies.
Owner
Celestial Cups
01.2015 - 12.2016
- Managed day-to-day business operations, ensuring smooth and efficient workflow.
- Oversaw daily tasks and team performance, ensuring accuracy and operational efficiency.
- Developed and maintained strong relationships with customers, leading to repeat business and referrals.
- Founded and managed a successful café business for two years, handling all aspects of operations including staffing, customer service, and finances.
- Developed and implemented strategic plans to drive business growth, increase revenue, and expand the customer base.
Education
Bachelor of Civil Engineering - Civil Engineering
SAL INSTITUTE OF TECHNOLOGY & ENGINEERING
Ahmedabad, India 04.2001 - 2016.01
High School Diploma -
SHREE NARAYANA GURU VIDHYALAYA
Ahmedabad, India 04.2001 - 2012.01
High School Diploma -
SHREE NARAYANA GURU VIDHYALAYA
Ahmedabad, India 04.2001 - 2010.01
Skills
Quality assurance
Awards
Acknowledgement for showcasing excellent leadership skills in Pride Advertising
Software
Disclaimer
I hereby declare that the above information furnished are true and fair to the best of my knowledge.
Timeline
Quality Assurance Specialist
Group Bayport Pvt. Ltd.
09.2023 - Current
Customer Support Executive
Group Bayport Pvt. Ltd.
02.2022 - 08.2023
Senior Executive Trainer
Pride Advertising
04.2018 - 11.2021
Sales-Executive
Transact One PVT LTD
01.2017 - 12.2017
Owner
Celestial Cups
01.2015 - 12.2016
Bachelor of Civil Engineering - Civil Engineering
SAL INSTITUTE OF TECHNOLOGY & ENGINEERING
04.2001 - 2016.01
High School Diploma -
SHREE NARAYANA GURU VIDHYALAYA
04.2001 - 2012.01
High School Diploma -
SHREE NARAYANA GURU VIDHYALAYA
04.2001 - 2010.01
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