Summary
Overview
Work History
Education
Skills
Awards
Software
Disclaimer
Timeline
Generic
RUTVIN PATEL

RUTVIN PATEL

Quality Assurance
Ahmedabad

Summary

Dedicated Quality Assurance Specialist with a strong commitment to accuracy, compliance, and continuous improvement. Skilled in managing multiple projects in fast-paced, competitive environments while maintaining high standards of performance. Known for exceptional communication, organizational, and auditing skills with a keen eye for detail. Experienced in customer support, adept at resolving inquiries efficiently, and fostering strong client relationships. Highly adaptable, reliable, and team-oriented, with proven success in cross-functional collaboration and problem-solving.

Overview

11
11
years of professional experience

Work History

Quality Assurance Specialist

Group Bayport Pvt. Ltd.
09.2023 - Current
  • Maintained email response times within 12 hours or less.
  • Handled customer escalations via phone, chat, and email, driving each issue to resolution while supporting customer satisfaction and retention.
  • Prevented repeat escalations by implementing a “one-and-done” approach, ensuring complete resolution during the first interaction.
  • Managed direct interactions with high-value and VIP customers, ensuring white-glove service and personalized support.
  • Resolved complex customer complaints by efficiently handling escalations and addressing concerns with urgency.
  • Collaborated cross-functionally to secure timely resolutions and enhance customer satisfaction.
  • Identified process gaps, analyzed escalation trends, and recommended improvements to enhance service efficiency.
  • Championed a customer-centric culture within the escalation team, consistently advocating for client needs and long-term satisfaction.

Customer Support Executive

Group Bayport Pvt. Ltd.
02.2022 - 08.2023
  • Managed high-volume support tickets efficiently, prioritizing urgent cases and delegating tasks to team members when necessary.
  • Responsible for managing both outbound and inbound design-related calls, demonstrating excellent communication and strong visualization skills.
  • Enhanced customer satisfaction by promptly addressing and resolving technical issues.
  • Delivered exceptional service to international clients by resolving complex concerns and ensuring overall satisfaction.
  • Collaborated with cross-functional teams to provide comprehensive solutions for intricate customer issues.
  • Developed and implemented customer service strategies that improved customer experience and strengthened client loyalty.


Senior Executive Trainer

Pride Advertising
04.2018 - 11.2021
  • Streamlined onboarding processes for new hires, reducing time to productivity and improving retention rates.
  • Increased employee engagement through interactive workshops focused on communication, teamwork, and problem-solving skills.
  • Evaluated training effectiveness through regular assessments, modifying content to maximize learning outcomes.
  • Designed and implemented leadership development programs to support internal talent growth and succession planning.
  • Designed and delivered effective training programs to enhance the skills and knowledge of the executive team.
  • Demonstrated a deep understanding of advertising principles and techniques, with a proven track record in training and developing sales and marketing professionals.
  • Leveraged strong leadership and communication skills to mentor teams and drive performance improvement across the organization.

Sales-Executive

Transact One PVT LTD
01.2017 - 12.2017
  • Responsible for generating leads, prospecting new clients, and closing sales while actively engaging with customers in the field.
  • Researched sales opportunities and potential leads to exceed sales goals and increase profitability.
  • Provided excellent communication and applied advanced sales techniques to thrive in a fast-paced, dynamic environment.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Boosted sales revenue by building strong client relationships and implementing effective sales strategies.

Owner

Celestial Cups
01.2015 - 12.2016
  • Managed day-to-day business operations, ensuring smooth and efficient workflow.
  • Oversaw daily tasks and team performance, ensuring accuracy and operational efficiency.
  • Developed and maintained strong relationships with customers, leading to repeat business and referrals.
  • Founded and managed a successful café business for two years, handling all aspects of operations including staffing, customer service, and finances.
  • Developed and implemented strategic plans to drive business growth, increase revenue, and expand the customer base.

Education

Bachelor of Civil Engineering - Civil Engineering

SAL INSTITUTE OF TECHNOLOGY & ENGINEERING
Ahmedabad, India
04.2001 - 2016.01

High School Diploma -

SHREE NARAYANA GURU VIDHYALAYA
Ahmedabad, India
04.2001 - 2012.01

High School Diploma -

SHREE NARAYANA GURU VIDHYALAYA
Ahmedabad, India
04.2001 - 2010.01

Skills

Quality assurance

Awards

Acknowledgement for showcasing excellent leadership skills in Pride Advertising

Software

Auto Cad-2D

Disclaimer

I hereby declare that the above information furnished are true and fair to the best of my knowledge.

Timeline

Quality Assurance Specialist

Group Bayport Pvt. Ltd.
09.2023 - Current

Customer Support Executive

Group Bayport Pvt. Ltd.
02.2022 - 08.2023

Senior Executive Trainer

Pride Advertising
04.2018 - 11.2021

Sales-Executive

Transact One PVT LTD
01.2017 - 12.2017

Owner

Celestial Cups
01.2015 - 12.2016

Bachelor of Civil Engineering - Civil Engineering

SAL INSTITUTE OF TECHNOLOGY & ENGINEERING
04.2001 - 2016.01

High School Diploma -

SHREE NARAYANA GURU VIDHYALAYA
04.2001 - 2012.01

High School Diploma -

SHREE NARAYANA GURU VIDHYALAYA
04.2001 - 2010.01

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