Over all management of daily activities and cargo operations for (Imports & Exports) including planning, implementation, monitoring control functions, activities and procedures to improve and enhance work flow for better efficiency and productivity.
Maintain close relationship with Customers,Ground handling agents, Customs Authorities and Airport Authorities for all Operational matters to ensure smooth operations of handling services and obtain feedback on Quality Services. To ensure cargo operations problems are identified and rectified to achieve on time departures of the consignments.
Ready to apply demonstrated ability to streamline processes to increase efficiency and reduce costs. Focused on promoting safety and productivity across multiple business lines. Advanced knowledge of applying trend analysis to create value for customers and profitability for company.
• Find & develop qualified leads, then convert them through the sales process into prospects and customers and met/ exceed daily, weekly, monthly, targets.
• Continuously keep the sales pipeline full of deals at various types and stages, including fresh/new (qualified) leads/introductions, mid and late stage sales life cycle targets.
• Performs regular (daily) visits to qualified prospects and customers to drive the business and grow the company’s revenue, market share and profitability.
• Engages prospects and customers to present the company’s services, always furthering relationships up the value continuum towards the advisory.
• Advocates for both the company and the customer, striving to find win-win solutions that expand and further client relationships.
• Coordinate with implementation and operation teams for smooth roll out of new businesses.
• Developing a strong database of prospective customers in the region.
• Ensure execution of the developed sales strategies, plans and advertising or promotional programs.
• Ensure activities are in accordance with the developed sales objectives.
• Maintain contact with key markets by visiting and investigating the operations and local conditions.
• Evaluate and provide analysis to management for new products and international market opportunities.
• Ability to sell/represent the company’s other lines of business including customs brokerage, consolidation/CFS and related value added information services.
• Builds relationships at all levels and represents the company in a professional manner.
• Coordinate with the operations to ensure customer satisfaction as well as development of capabilities.
• Updates and submits all required reports in an accurate and timely manner and communicate as per the organisation goals/ plans.
• Achieves the annual growth targets (revenue, profit, volume) as defined in the sales planner.
• Manage monthly pricing changes at the customer level ensuring forecasted sales revenues and operating income objectives are achieved.
• Provide accurate monthly sales/pricing/logistics forecasts by mode.
• Maintain updated analysis of market demand/supply changes, fundamental shifts in pricing, competitive directional strategy changes and its potential impact to Dart Global and market.
• Develop and maintain an energetic customer relationship with strategic targeted key accounts.
• Identify new customer and new market opportunities with existing markets.
• Full participation in cross functional collaboration with Marketing, Product Management, Supply Chain and Customer Service.
• Develop and keep updated a Strategic Customer Key Account plan for top tier accounts
• In-depth use of Call Reports and Price administration.
• Collaborating with internal Marketing Team in support of developing and implementing effective sales marketing plans.
• Reviewing and monitoring the quality and integrity of delivery and post sales procedures.
• Traveling to customer sites on regular basis.
• Offering a first class service to both potential and existing customers.
• Maintaining accurate reference documentation for internal management.
• Providing weekly metric reports to the client in line with KPIs.
• Identifying and cultivating new prospects.
• Managing a portfolio of over 30 clients .
• Constructing budgets,Targets and timelines.
• Working closely with RD(Revenue Development),Ground Handling and Operations Team for smooth clearances and Better Customer experience.
• Supporting the Sales and revenue development manager with the daily running of a busy client facing team.
• Reconciliation and settlement of accounts.
• Identify promotional opportunities & integrate them into annual marketing plans.
• Assisting with sales pitches to win new business.
• Providing support for client entertainment, when appropriate.
• Management of processes to improve efficiency and reduce risk.
• Providing general administrative support for Account Management team.
• Helping to monitor competitor activity and report it to the team.
• Setting daily workload, tracking progress, revising plans to ensure objectives are met.
• Responsible for monitoring clearance of Commercial Shipment both Imports and Exports based out from RGIA Air cargo complex.
• Monitoring Operations of South India, Looking after Telangana and Andhra pradesh Branch Pricing and RFP
• Leas on with Service Participants for smooth daily operations
• Maintenance of Optimum stock
• preparation of Customized MIS for KEY accounts
• Client servicing
• Profit Maximization
• Development of New Service Participants
• Vendor Management
• Maintenance and management of Service level and TAT
• Cost Control
• Branch Administration
• Preparation of estimate and Actual Bill of Vendors
• Cost Allocations.
• Job Profile: Responsible for monitoring clearance of Commercial Shipment both Imports and Exports based out from RGIA Air cargo complex.
Exports:
• Supporting the ground Operations, Sales and majorly with the Customers for smooth clearance and up liftment.
• Monitor timely dispatch of Export Documents, Aligning with the Commercial Airlines for proper and timely connection i.e with Blue Dart and Jet Airways.
• Effectively handled bonded trucking movement especially for Pharma shipments out of Hyderabad.
• Coordinating with customs officials and airlines for timely clearance and uplift
• Responcible for service assurance ensuring good service levels.
Imports:
• Issuing Delivery Oreders,CAN’s
• Follow up for timely Console update by the Clearing agent, solving paperwork issues.
• Maintaining excellent rapport with the customs officials for issues like MAWB,Console,IGM amendments, clearance approvals for critical shipments, Transshipment approvals.
• Excellent rapport with the commercial Airlines staff.
• Cross functional activities such Joint Calls with Sales personnel for positive Customer Experience.
• Excellent Rapport with CHA’s, Freight forwarders ,and FedEx ASP’s.
• Coordinating with GHA & Airlines for Palletization of Cargo according to the standards and procedures.
• Bonding of Import/Export cargos with Herms System at cargo breakdown area(Pallet broken down to pieces).
• Bonding of Import cargos at the location.
• Classifying the cargos as per the cargo type and bonding at the appropriate location.
• Inspecting the import cargos at bonding and generating discrepancy reports.
• To ensure quick cargo clearance at De-Bonding.
• To receive export cargo at receiving bay verifying the documents.
• To ensure the export cargo weighment and tally as per the document.
• To ensure the sterile zone is of screened cargo.
• Palletizing the right cargo, to the right airlines, to the right destination, and at the right time.
• Handing over the built-up pallets to Lift and Run System.
• Flights Handled having Fleets like Airbus:-330-300 and Airbus:-330-200 series,747-300 and 400(freighter aircraft i.e. Cathay pacific airlines,thai airlines)MD-11(i.e. Lufthansa airways).
• Execute all tasks and functions within the corporate governance guidelines at all times.
• Coordinating with GHA & Custodian for Palletization of Cargo according to the standards and procedures of the Airline.
• Ramp Handling.
• Handling Imports documentation and offloading.
• Handling Export documentation and loading
• Issuing the Delivery Order for the Import Shipments.
• Reservations and Sales Support Executive.
• Flights Handled having Fleets like Airbus:-330-300 and Airbus:-330-200 series(Expertise in weight and Balance)
Staff Management ,Team Building