RV KINETA
CHENNAI
Summary
Dedicated support professional with experience in the healthcare industry, specializing in customer issue resolution, production support, and cross-functional collaboration within a product-based environment. Experienced in investigating customer-reported issues, analyzing data, documenting findings, coordinating with internal teams and external stakeholders, and ensuring timely issue resolution through CRM workflows. Skilled in troubleshooting operational issues, monitoring support queues, identifying process improvements, and maintaining accurate documentation. Strong communication, analytical, and problem-solving abilities with a passion for delivering high-quality technical support and contributing to stable production operations.
Overview
1
1
year of professional experience
Work History
PR , Brand & comms
STAR HEALTH INSURANCE
CHENNAI, INDIA
01.2026 - Current
- Plan and execute end-to-end branding and corporate communication strategies to strengthen brand visibility, credibility, and pan-India digital presence. Lead PR initiatives including press outreach, media coordination, and content development to enhance brand presence.
- Coordinate with internal teams, external agencies, vendors, and influencers to ensure timely execution of campaigns and brand communication activities. Manage pan-India branding and signage projects across multiple states, ensuring consistency in brand guidelines and quality execution.
- Handle social media communication, audience engagement, and performance tracking to build a strong digital presence. Create and publish content for websites, articles, newsletters, and brand collateral, ensuring consistent and impactful messaging. Plan and execute integrated brand campaigns and digital marketing initiatives across multiple platforms. Manage influencer collaborations and partnerships to amplify brand reach and engagement. Ensure brand consistency across all communication channels and marketing touchpoints.
- Collaborated with cross-functional teams to resolve operational issues, coordinate updates, and ensure timely execution of business-critical initiatives. Oversee end-to-end corporate communication supporting product and operational initiatives including product announcements, updates, and internal communications.
- Collaborate with cross-functional teams to create clear, consistent, and audience-specific messaging for both internal and external stakeholders. Develop communication plans for product launches, feature rollouts, and process improvements to drive awareness and adoption.
- Monitor and resolve communication gaps between stakeholders, ensuring smooth coordination and engagement strategies. Ensure alignment of branding and communication efforts with company goals and long-term business objectives.
(ORM) online reputation management
STAR HEALTH INSURANCE
CHENNAI, INDIA
10.2025 - 12.2025
- Coordinated with internal teams and external vendors to ensure timely issue resolution and smooth execution of operational requests. Handled customer complaints and escalations through internal CRM tools ensuring timely resolution and customer satisfaction. Responded to customer concerns and maintained a positive brand image.
- Coordinated with cross-functional teams for issue resolution and process improvement. Supported website management and content updates including web pages. Assisted in influencer marketing and social media engagement activities from an ORM perspective. Maintained brand consistency and enhanced customer experience through proactive communication.
- Investigated and reviewed customer issues related to interfaces, data flow, and production performance. Analyzed production data, logs, and diagnostics to identify root causes and validate issue resolution.
- Documented investigation steps, findings, and resolutions in required support records and knowledge bases.
- Monitored and updated incident history tracking and dashboards and supported ongoing quality assurance activities.
- Contributed to troubleshooting guides and recommended incident fixes to improve operational efficiency.
Public Relations Intern
ARAM IAS ACADEMY
CHENNAI, INDIA
06.2025 - 08.2025
- Coordinated administrative and communication tasks to enhance workflow efficiency.
- Facilitated student engagement initiatives and coordinated activities to strengthen community involvement.
- Organised events and managed institutional communication activities to promote outreach and visibility.
- Acquired practical skills in professional communication and organisational management through active participation.
Education
Bachelor of Business Administration - Business Administration and Management
SRM Institute of Science and Technology
Chennai, TN01-2025
Skills
*Technical Support
* Product Support
* Production Support
* Issue Investigation
* Troubleshooting
* Root Cause Analysis
* Customer Support
* CRM Tools
* Production Monitoring
* Incident Management
* Documentation
* Knowledge Base Management
* Cross-functional Collaboration
* Vendor Coordination
Timeline
PR , Brand & comms
STAR HEALTH INSURANCE
01.2026 - Current
(ORM) online reputation management
STAR HEALTH INSURANCE
10.2025 - 12.2025
Public Relations Intern
ARAM IAS ACADEMY
06.2025 - 08.2025
Bachelor of Business Administration - Business Administration and Management
SRM Institute of Science and Technology