Rwitupriya Hom Ray
Mumbai,Maharashtra
Summary
Dynamic and results-driven Business Manager with 12 years of experience in sales, operations, and business development, including one year of expertise in brand management. Adept at driving business growth, optimizing operational efficiency, and leading high-performing teams. Skilled in strategic planning, market expansion, and cross-functional collaboration to align brand and business objectives. Proven ability to enhance market visibility, streamline operations, and exceed performance targets in competitive industries. Committed to innovation, continuous improvement, and delivering measurable business impact.
Overview
14
14
years of professional experience
Work History
Brand Manager
Caprice & Jergens United Distributors
01.2024 - Current
- Launched Caprice wafer rolls in 1,000+ stores across MT, GT & E-commerce
- Managed A&P budget, increasing ROI through strategic allocations
- Led BTL & TTL activities to boost brand engagement and sales
- Researched market trends to identify customer needs and preferences for strategic planning.
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
Operations Manager
Ageless Clinics Pvt Ltd
06.2023 - 01.2024
- Managed 5 clinics, increasing operational efficiency
- Led a 104-member team, improving staff productivity and patient satisfaction
- Implemented cost-saving measures, reducing expenses
- Enhanced client retention by 25% through structured feedback systems
- Ensured resource utilization across machines, manpower, and services
- Analyzed and reported on key performance metrics to senior management.
Business Development Associate
Urban Company
02.2022 - 12.2022
- Improved category ratings and retention through virtual skin consultations
- Collaborated with city heads & quality teams for process improvements
- Increased service conversions by enhancing pre & post-care guidance
Clinic Manager
Kaya Ltd
11.2014 - 02.2022
- Responsible for overall operations, turnover targets, team management and customer satisfaction of clinics.
- Controlled budgeting, billing, and revenue cycle management to achieve financial goals and maintain profitability.
- Managed a team of dermatologists, skincare practitioners and customer care executives - overseeing hiring, training, and performance evaluations.
- Implemented strategies to improve patient satisfaction and loyalty through quality service delivery and effective communication.
- Ensured adherence to regulations, policies, and standards to maintain clinic accreditation and legal compliance.
- Managed inventory levels and conducted regular audits with external agencies to ensure accuracy and availability of clinic supplies and equipment for efficient clinic operations.
Senior Food Specialist
Godrej Nature's Basket
03.2013 - 06.2014
- Managed gourmet food retail operations, increasing sales
- Conducted product training sessions, enhancing customer engagement
- Monitored inventory levels, reducing stock wastage
Guest Service Agent
The Westin Hotel
06.2012 - 01.2013
- Provided high-end guest services, improving satisfaction ratings
- Handled reservations, optimizing room occupancy rates
Operational Trainee
Hotel Missoni
02.2011 - 04.2012
- Assisted in daily hotel operations, ensuring seamless guest experiences
- Coordinated with various departments to improve operational efficiency
Education
Digital Marketing Strategy Certification -
IIM Bangalore
Bachelor of Science - Hotel Management
Institute of Hotel Management
06.2010
Skills
- Brand positioning
- Category growth
- Campaign Planning
- Operations Management
- Customer Service
- Team Management
- Analytical skills
- Communication & Interpersonal skills
- Business Development
- Adaptability
- Result Orientation
Timeline
Brand Manager
Caprice & Jergens United Distributors
01.2024 - Current
Operations Manager
Ageless Clinics Pvt Ltd
06.2023 - 01.2024
Business Development Associate
Urban Company
02.2022 - 12.2022
Clinic Manager
Kaya Ltd
11.2014 - 02.2022
Senior Food Specialist
Godrej Nature's Basket
03.2013 - 06.2014
Guest Service Agent
The Westin Hotel
06.2012 - 01.2013
Operational Trainee
Hotel Missoni
02.2011 - 04.2012
Bachelor of Science - Hotel Management
Institute of Hotel Management
Digital Marketing Strategy Certification -
IIM Bangalore
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