RYAN DCOSTA
Mumbai
Summary
Experienced and results-driven professional with over 30 years of experience in the service and manufacturing industry. Demonstrates a track record of delivering consistent year-over-year improvements in performance and productivity. Recognized for a strong and decisive leadership style, prioritizing quality, standardization, automation, and driving top-line growth. Exceptional skills in effective and influential communication, specializing in change and transformation management.
Overview
30
30
years of professional experience
Work History
Global Process Expert
Clariant India Limited
12.2024 - Current
- Trained team members on new processes to ensure seamless adoption and maintain operational excellence.
- Optimized operations, analyzed bottlenecks, and identified areas for improvement.
- Maintained strong relationships with internal customers ensuring their needs were met effectively balancing competing priorities and resource constraints.
- Enhanced process efficiency by analyzing workflows and implementing improvements.
- Facilitated workshops aimed at capturing current state processes, eliciting requirements, and developing future state solutions aligned with organizational objectives.
- Conducted regular audits of existing processes to ensure adherence to established procedures while identifying areas for potential improvement.
- Leveraged Lean Six Sigma methodologies to identify opportunities for waste reduction and improved efficiency.
Global Process Lead - Shared Service Center India
Clariant India Limited
04.2023 - 11.2024
- Managing Design and Delivery for full Global Scope for for Accounts Receivable, Credit Management and Cash Collection for Region Emea/Americas/Apac/China Leading People with team size of 70 colleagues globally and managing Process and System and management of services process AR/CM transition and transformation teams
- General responsible for driving digitization growth in the Shared Service Center(SSC) by delivering the startegy and vision to deploy cost effective operating model.
- Full Cost ownership and Deliver performance (Quality, Cost, Time) in order to meet the agreed SLAs/KPIs for the OtC Tower.
- Responsible and accountable for functional budget
- Stakeholder Management and connect Globally to ensure Service Delivery/.
- Skilled at working collaboratively in a team environment, demonstrated respect, friendliness and willingness to help wherever needed.
- Driving various carve-out, integration and implementation projects across the Business
- Overall responsible for 70+ FTE direct/indirect and capable to manage mid size organization.
Shift Head - End to End Operations
Clariant India Limited
04.2018 - 03.2023
- Managed End to End Operations and People for Order to Cash AR/CM, Logistics and Order Management Source to Pay Accounts Payable and Operational Procurement
- Collaborated with executive leadership on strategic planning initiatives to drive [performance and Deliverables linked to. business growth, decision-making processes, leveraging analytics to optimize operations.
- Planning and set up Night Shift Team, responsible for organization strucuture in terms of hiring and skill development.
- Collaborated with cross-functional teams to achieve company goals, fostering partnership and communication.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
- Built a high-performance culture by recruiting top talent and promoting professional development opportunities for staff members.
- Overall responsible for 90+ FTE direct/indirect and capable to manage mid size organization.
Senior Process Manager - OtC AR, Credit and Collections
Clariant India Limited
04.2014 - 03.2018
- Implemented Shared Service Captive Set-Up as Part of Leadership Team for AR/CM
- Developed Strategy for Transition to Shared Services Centers.
- Successfully completed set up of Shared Service Center along with Shared Service Head for Region APAC and Region Noram which resulted in more regions and scope expansion.
- Enhanced team performance by providing clear communication, guidance, and support to ensure consistent progress towards project goals.
- Streamlined processes by identifying inefficiencies and implementing improvements, resulting in increased productivity and reduced costs.
- Mitigated risks associated with business operations by implementing robust contingency plans designed to minimize disruptions in workflow or service delivery.
- Oversaw change management initiatives, ensuring seamless transitions during periods of organizational restructuring or process modification.
Senior Manager/Manager - Finance
Clariant India Limited
01.2008 - 03.2014
- Part of Local Finance organization managing India Region
- Accounts Receivables
- Credit Management
- Insurance Management
Senior Manager / Manager
Huntsman International India Private Limited
07.2006 - 12.2007
- Accounts Payable and Insurance.
Finance Manager
Ciba Specialty Chemicals
04.1997 - 06.2006
- Account Receivable, Fixed Assets, Insurance.
Senior Executive - Finance
S. Textravellers Private Limited
11.1995 - 03.1997
- Maintaining Cash & Bank Book, Day To Day Bank Transactions & Preparing Bank Reconciliation.
Jr. Accounts Assistant
Dacunha Associates Private Limited
08.1994 - 10.1995
- Handling Petty Cash & Bank Book, Bank Reconciliation, Preparing Weekly Expense Statements.
Education
MBA in Finance -
Mumbai University
Mumbai, Maharashtra05.2005
Bachelor of Commerce -
University of Mumbai
Mumbai, Maharashtra04.1994
Skills
- Detail-oriented
- Adaptable
- Open Mind and Hardworking
- Problem solver
- Strong communicator
- Team player
- Organized
- Strive to Deliver
Accomplishments
- Successful Set up GBS Shared Services as Senior Process Manager - OtC for Clariant, in Year 2014 for Region APAC and thereafter transitioned Region Europe, MEA and Noram to SSC India, Clariant.
- Independently Managing Noram shift operations for Clariant looking end to end operations .
- Awarded the Young Talent in Dacunha Associates. Photograph published in the company.
Travelvisa
Indian Passport Holder, B1/B2 US Visit, 03/2024, Schengen Business Visa, 10/2025
Personal Information
- Date of Birth: 05/17/72
- Nationality: India
Timeline
Global Process Expert
Clariant India Limited
12.2024 - Current
Global Process Lead - Shared Service Center India
Clariant India Limited
04.2023 - 11.2024
Shift Head - End to End Operations
Clariant India Limited
04.2018 - 03.2023
Senior Process Manager - OtC AR, Credit and Collections
Clariant India Limited
04.2014 - 03.2018
Senior Manager/Manager - Finance
Clariant India Limited
01.2008 - 03.2014
Senior Manager / Manager
Huntsman International India Private Limited
07.2006 - 12.2007
Finance Manager
Ciba Specialty Chemicals
04.1997 - 06.2006
Senior Executive - Finance
S. Textravellers Private Limited
11.1995 - 03.1997
Jr. Accounts Assistant
Dacunha Associates Private Limited
08.1994 - 10.1995
Bachelor of Commerce -
University of Mumbai
MBA in Finance -
Mumbai University
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