Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
References
Disclaimer
Accomplishments
Languages
Timeline
CustomerServiceRepresentative
Ryan D'Cunha

Ryan D'Cunha

Summary

Seasoned professional with established expertise in Sales & Marketing Digital Transformation |SAAS Based Software Sales |Cloud Tech, ML, AI-powered business Intelligence & Analytics.

A result oriented professional with 22 years plus of experience in Enterprise Sales & Account Management; SAAS - Cloud and AI base software solutions. Manage key client accounts that contribute approx. 75 % revenue to the team annual target. Handling new client acquisitions and managing strategic client relationships Specialized in solution sales for emerging technologies in the financial services industry. Proven skills in Business Planning, Sales, Strong customer connects and end to end opportunity life cycle management. Proven project management abilities, exceptional work ethic, ability to work without the need for direct supervision, multi-tasking, and timely completion of all assignments from inception till end. To manage complex projects, actively work on improving processes in IT Sector like Cloud Technology, Data Center Virtualization, Robotic process atomization.

Overview

26
26
years of professional experience
3
3
Certification

Work History

General Manager

63 moons technologies ltd. (formerly known as Financial Technologies (India) Ltd.)
Mumbai, Maharashtra
12.2010 - Current
  • Manage key accounts like Kotak Securities; Axis Securities; Edelweiss Securities; Stock Holding; JM Financials Ltd.; Sharekhan Ltd.; Angel Broking; Nirmal Bang; Finwizard Technology; BOB Capital others
  • Understand client business model & provide a wide range of trading solutions to enhance client business
  • New age technologies solutions - AI, ML, Bots, Analytics, mobile development & digital transformations

Team Manager

Thomson Reuters India Pvt. Ltd.
Mumbai, Maharashtra
12.2004 - 09.2010
  • Managing strategic client relationships by driving a team of motivated individuals
  • Meetings and product presentations across all asset class to corporate clients, banks & financial institutions

Team Leader

Citibank Financial Services
Mumbai, Maharashtra
01.2002 - 12.2004
  • Provide wealth management investment n Capital & Derivative markets
  • Banking & Card query handling.

Customer Support Officer

Infowavz International India Pvt. Ltd.
Mumbai, Maharashtra
12.2000 - 12.2001
  • Worked on MSN project in the client support team
  • Prepare a customer engagement Flow-Chart.

Customer Support Officer

i2i Media Paging Services
Mumbai, Maharashtra
05.1998 - 10.1999
  • Handling client queries and suggesting beneficial services to customers on phone and walk-in clients.

Education

B. Com - Financial Accounting

Skills

  • Strategic Sales and Marketing
  • Key Account Management
  • Excellent Presentation Skills
  • Competitive Market Analysis
  • Strategic Project Planning
  • Team Leadership / Management
  • Manage complex project

Certification

  • EDGE – Emerging managers program on managerial and team building skills – Thomson Reuters
  • Introduction to Financial & Capital and Currency Markets – Certification from Thomson Reuters
  • Web designing from ZAP Computers Institute 1999-2000 – HTML; SQL; Java & VB+; Photoshop

Personal Information

  • Date of Birth: 03/13/1976
  • Nationality: Indian
  • Marital Status: Married

References

Can be shared on request.

Disclaimer

I hereby declare that all the particulars stated above are true to the best of my knowledge and belief.

Accomplishments

i) A result oriented professional with 22 years plus of experience in Enterprise Sales & Account Management; SAAS - Cloud and AI base software solutions.

ii) Manage key client accounts that contribute approx. 75 % revenue to the team annual target. Handling new client acquisitions and managing strategic client relationships

iii) Specialized in solution sales for emerging technologies in the financial services industry. Proven skills in Business Planning, Sales, Strong customer connects and end to end opportunity life cycle management.

iv) Proven project management abilities, exceptional work ethic, ability to work without the need for direct supervision, multi-tasking, and timely completion of all assignments from inception till end.

v) To manage complex projects, actively work on improving processes in IT Sector like Cloud Technology, Data Center Virtualization, Robotic process atomization.

Languages

English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Marathi
Intermediate (B1)

Timeline

General Manager

63 moons technologies ltd. (formerly known as Financial Technologies (India) Ltd.)
12.2010 - Current

Team Manager

Thomson Reuters India Pvt. Ltd.
12.2004 - 09.2010

Team Leader

Citibank Financial Services
01.2002 - 12.2004

Customer Support Officer

Infowavz International India Pvt. Ltd.
12.2000 - 12.2001

Customer Support Officer

i2i Media Paging Services
05.1998 - 10.1999

B. Com - Financial Accounting

Ryan D'Cunha