RYAN DMELLO
Mumbai
Summary
To be associated with a progressive organization which can provide me with a dynamic work sphere to extract my inherent skills as a Professional, use and develop my aptitude to further the organizations objectives and also attain my career targets in the progress.
Overview
12
12
years of professional experience
Work History
Steward
Hotel Namaskar
01.2021 - 01.2024
- Welcomed & assisted customers on arrival, presenting menus, suggesting dishes, taking order as per guest preference, assisting in drink selection, informing customers about daily special, offering desserts and drinks, serving food, clearing chinaware and glassware, checking guest satisfaction, ensure sequence of service are followed
- Assisted in restaurant reservation by answering phone calls, confirm the reservation to the guest and record the reservation details on the restaurant logbook
- Completed daily checklist at the beginning and end of the shift, ensuring all the tasks completed throughout the shift
- Performed basic cleaning tasks as needed or directed by supervisor to ensure the restaurant is well maintained as per hygiene standard.
Steward
Qatar Duty Free
01.2019 - 01.2020
- Prepared table by laying out napkins, making sure the condiments are refilled as per the standard
- Stayed updated on current menu choices, specialties and menu deviations in order to make the right recommendation to guest to maximize all sales opportunities
- Welcomed & assisted customers on arrival, presenting menus, suggesting dishes, taking order as per guest preference, assisting in drink selection, informing customers about daily special, offering desserts and drinks, serving food, clearing chinaware and glassware, checking guest satisfaction, ensure sequence of service are followed
- Assisted in restaurant reservation by answering phone calls, confirm the reservation to the guest and record the reservation details on the restaurant logbook
- Completed daily checklist at the beginning and end of the shift, ensuring all the tasks completed throughout the shift
- Performed basic cleaning tasks as needed or directed by supervisor to ensure the restaurant is well maintained as per hygiene standard
- Collected comment card from customer and hand over to supervisor/manager for attention and necessary actions
- Assisted with special events as needed to support operational requirement.
Steward
Luke Caterers
01.2016 - 01.2018
- Supervised and coordinated activities of kitchen and dining-room workers during banquets to ensure that food is served promptly: Consulted with manager, catering or executive chef on such items as serving arrangements and additional employees and equipment needed
- Hired and supervised temporary banquet employees
- Requisitioned table linen, china, glassware, and silverware
- Ordered preparation of salads and coffee
- Observed food being served to ensure that food is correctly garnished and arranged on plates.
Busboy
TUI Cruise Line
01.2015 - 01.2016
- Managed the work flow in the assigned work area, in close cooperation with the steward
- Assisted in the Private lounge
- Performed Special events assistance
- Ensured all operations are carried out with the utmost economy consistent with the agreed standards
- Performed Flexible service assistance
- Assisted in Loading.
Customer Service Executive
Serco Global Services
01.2012 - 01.2014
- Drafted emails, dealt with queries, flight status, performed new booking, flight cancellation, hold & cabin luggage query
- Communicated with U.K passengers, correspondence with travel agents, telephone, emails for flight query, amendments, delay etc
- Dealt with lost/ damaged Bags and forwarding the necessary details to the concerned department.
Education
12th Board -
K.G. MITTAL COLLEGE, MALAD
01.2010
Food & Beverage Services -
Mumbai College of Hotel Management and Catering Technology.
01.2010
10th Board -
DON BOSCO HIGH SCHOOL, BORIVALI
01.2007
Skills
- Ability to work in various environment and handle people and at various situations successfully Open to learning and accepting new concepts, ideas and changes Highly energetic, hardworking, dedicated and loyal in successfully completion of duties to the best of my ability, leaving no stone unturned for fruitful benefit of the organization
Indos No
14HL7297
Indian SID
M34868950
Indian SID Expiry Date
08/05/34
CDC No
MUM394584
CDC Expiry Date
08/25/29
Personal Information
- Passport Number: T7647745
- Passport Expiry Date: 08/04/29
- Date of Birth: 12/16/88
- Gender: Male
- Nationality: Indian
- Marital Status: Married
STCW Course
- 20407461012402114, Unlimited
- 2040746621240213, Unlimited
Languages
- English
- Hindi
- Marathi
- German
Hobbies and Interests
- Playing Football
- Cricket
- Watching Movies
Timeline
Steward
Hotel Namaskar
01.2021 - 01.2024
Steward
Qatar Duty Free
01.2019 - 01.2020
Steward
Luke Caterers
01.2016 - 01.2018
Busboy
TUI Cruise Line
01.2015 - 01.2016
Customer Service Executive
Serco Global Services
01.2012 - 01.2014
12th Board -
K.G. MITTAL COLLEGE, MALAD
Food & Beverage Services -
Mumbai College of Hotel Management and Catering Technology.
10th Board -
DON BOSCO HIGH SCHOOL, BORIVALI
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