Ryan Gill
Noblesville
Summary
Reliable, passionate, and ambitious technician with 5 years experience in IT. Experienced in working with point of sale system implementation (installation, training, live support) both onsite and remotely. I am currently looking to continue professional growth using my skill sets in IT and customer service.
Overview
12
12
years of professional experience
Work History
Entrepreneur
Category Cabling LLC
06.2023 - Current
- Determined business plan, mission statement, and vision.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Developed strategic partnerships with key industry players to enhance brand visibility and credibility.
- Educated clients about the benefits of properly installed low voltage systems for their particular needs or industries.
- Demonstrated expertise in various types of low voltage cabling, including CAT5e, CAT6, and Speaker.
- Maximized cable efficiency by following best practices for cable routing, spacing, and termination techniques.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
Server
Grindstone Public House
06.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Improved dining experience by providing prompt, attentive service to guests.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Northeast Regional Manager
F3 Technologies, Inc.
06.2020 - 04.2023
- Install hardware, as well as provide training and support to customers who use the point of sale.
- Conduct all Tiered Technician work types both remotely as well as onsite.
- Work closely with onboarding / project management individuals from our vendor partners.
- Developed and lead the company's Intro to Networking Hardware Classroom for all company new hires.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Conducted annual performance reviews for all team members.
- Worked closely with Senior Leadership Team to aid in development as well as deployment of policies and procedures
- Traveled nationally and locally to perform technician responsibilities onsite as needed by the company.
- Cultivate and maintain a positive, inclusive culture and work environment through daily connections with technicians.
- Manage the North East Team remotely.
Field Implementation Engineer
Toast
10.2018 - 04.2020
- Maintained knowledge of the Point of Sale from all aspects.
- Installed hardware both onsite and remotely.
- Performed customer training both onsite and remotely.
- Worked closely with project managers and coordinators to ensure customers were set up for success upon completion of implemnation.
- Worked strongly as part of a team in a remote setting.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to develop and implement creative solutions to complex problems.
General Manager
Noble Romans Inc
09.2017 - 10.2018
- Assisted in recruiting, hiring and training of team members.
- Led and directed team members on effective methods, operations, and procedures.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Orchestrated positive customer experiences by overseeing every area of daily operations.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Set clear expectations and created positive working environment for employees.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
General Manager
Aurelio's Pizza Of Fishers
04.2016 - 09.2017
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Orchestrated positive customer experiences by overseeing every area of daily operations.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Built and leveraged community relationships to drive business and maximize catering programs.
- Set clear expectations and created positive working environment for employees.
- Carefully interviewed, selected, trained, and supervised staff.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Assistant General Manager
Aurelio's Pizza Of Crown Point
06.2012 - 04.2016
- Managed team schedule with eye for coverage needs and individual strengths.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled cash accurately and prepared deposits.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
Education
None - business
Indiana University Northwest, Kelley School of Business
Gary, INCrown Point
2007
Skills
- Excellent communication
- Ability to lead by example and cultivate growth from employees
- Ability to train new users / customers
- Build trusting, interpersonal relationships with co workers
- Can work autonomously to achieve desired results
- Knowledge of Unifi, Cisco Meraki, and Okta Dashboards
Additional Information
- Awards , Spot Award at Toast awarded by manager for going above and beyond for customers and receiving numerous positive reviews from customers as well as sales reps.
Timeline
Entrepreneur
Category Cabling LLC
06.2023 - Current
Server
Grindstone Public House
06.2023 - Current
Northeast Regional Manager
F3 Technologies, Inc.
06.2020 - 04.2023
Field Implementation Engineer
Toast
10.2018 - 04.2020
General Manager
Noble Romans Inc
09.2017 - 10.2018
General Manager
Aurelio's Pizza Of Fishers
04.2016 - 09.2017
Assistant General Manager
Aurelio's Pizza Of Crown Point
06.2012 - 04.2016
None - business
Indiana University Northwest, Kelley School of Business
Crown Point
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