Ryan Gill Melwyn Pereira
Customer Service Associate
Uttan
Summary
Experienced customer service professional adept at handling inquiries, resolving issues, and ensuring positive client experiences. Skilled in communication, problem-solving, and adaptability. Collaborative team player focused on achieving targets and maintaining high standards. Reliable and flexible, consistently meeting changing needs and delivering results. Exceptional customer relations and communication skills honed in a fast-paced environment. Seeking to transition into a new field to leverage these skills and bring value and adaptability to a dynamic setting.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Customer Service Associate
First Source Private Ltd
10.2023 - 10.2024
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Mentored junior team members in mastering complex technical concepts, bolstering the overall capabilities of the support unit.
Customer Service Associate
Tech Mahindra Business Services
12.2019 - 10.2023
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Customer Service Associate
Convergys Pvt Ltd
03.2012 - 10.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Support Professional
Stream Global Services
11.2008 - 07.2011
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Improved customer retention with empathetic and efficient handling of support cases.
Education
S.S.C -
St Aloysius High School
01.2002 - 01.2003
H.S.C - undefined
ST JOSEPH JR COLLEGE
01.2004 - 01.2005
Skills
Customer support
Stcw Courses
- FPFF-2010: Fire Prevention and Fire Fighting, 12/04/17, Asha International Institute of Marine Technologies
- PST-2010: Personal Survival Techniques, 12/07/17, Asha International Institute of Marine Technologies
- PSSR-2010: Personal Safety and Social Responsibility, 12/11/17, Asha International Institute of Marine Technologies
- EFA-2010: Elementary First Aid, 12/15/17, Asha International Institute of Marine Technologies
- STSDSD-2010: Security Training for Sea Farers with Designated Security Duties, 12/18/17, Asha International Institute of Marine Technologies
Personal Information
- Passport Number: P9274567
- Passport Date Of Issue: 03/20/17
- Passport Place Of Issue: Thane
- Passport Expiry Date: 03/19/27
- Father's Name: Melwyn John Pereira
- Date of Birth: 02/14/86
Playing and Watching football
- Football requires a high level of physical fitness, including agility, speed, and stamina. Players must also develop skills in ball control, passing, shooting, and tackling.
- Football is a team sport, demanding players to coordinate their movements, communicate effectively, and understand the game's strategies.
- Playing football can foster discipline, self-confidence, and resilience, as players learn to overcome challenges and strive for success.
Disclaimer
I do hereby that the above furnished particular are true and correct to the best of my knowledge and belief.
Timeline
Customer Service Associate
First Source Private Ltd
10.2023 - 10.2024
Customer Service Associate
Tech Mahindra Business Services
12.2019 - 10.2023
Customer Service Associate
Convergys Pvt Ltd
03.2012 - 10.2015
Support Professional
Stream Global Services
11.2008 - 07.2011
H.S.C - undefined
ST JOSEPH JR COLLEGE
01.2004 - 01.2005
S.S.C -
St Aloysius High School
01.2002 - 01.2003
Similar Profiles
Muhammad UzairMuhammad Uzair
STEM Tutor at My Tutor Source (Private) LimitedSTEM Tutor at My Tutor Source (Private) Limited
SACHIN VANJARISACHIN VANJARI
Customer Relations Advisor at BRITISH TELECOM, FIRST SOURCE PRIVATE LIMITEDCustomer Relations Advisor at BRITISH TELECOM, FIRST SOURCE PRIVATE LIMITED
SANTOSH KAROGALSANTOSH KAROGAL
System Engineer at Kinsfolk Technology Private Limited.System Engineer at Kinsfolk Technology Private Limited.